Leanne Widger Email & Phone Number

Exeter, England, United Kingdom

Main responsibilities:• Provide high quality and efficient service to business customers & retailers. • Actings as a liaison point between the retailer and wider business whilst working to strict Market Operator service levels. • Demonstrate a good level of understanding of the Company's business plan, KPI’s, SIM and R-Mex, Market led ODIs and measures. Whilst continuing to progressively learn this on the job.• Manage data submissions in a clear methodical manner with thorough updates provided on all Market Operator Platforms in order to minimise repeat contacts/submissions. • Taking ownership of identifying and managing customer complaints at all levels (Including MP & Director level) to resolution and ensure that timely feedback is delivered in a constructive and supportive manner. • Proactively working with other areas of the business to implement and enact changes. I want to continue to drive change and influence. • Establish and maintain positive business relationships with key business customers, stakeholders and retailers. • Demonstrate excellent knowledge and customer service when arranging customer facing appointments through to resolution. • Taking incoming calls from customers to answer inquiries and questions, handle complaints and provide information. Including calls from customers about ongoing cases.• Working within a team environment and setting an example to other members of the team by maintaining professionalism, being approachable, offering help/advice and resolving problems. • Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing these solutions.• Maintaining my Individual daily workload, whilst also dealing with new cases and working to a deadline. • Providing written correspondence to customers who require it.

Exeter, England, United Kingdom

Main responsibilities:• Always acting as a role model and representing the business in a courteous, positive and professional manner. Taking responsibility for my team’s performance and reputation.• Demonstrate a good level of understanding of the Company's business plan, SIM and C-Mex ODIs and measures.• Creating an environment which supports innovation, that both identifies, and delivers, improvement opportunities.• Is able to work under pressure, in a challenging fast paced reactive environment whilst balancing competing priorities.• Demonstrating flexibility and provides reasonable support outside of my standard working hours to the business when needed i.e supporting the Management Standby rota for Incidents - acting in accordance with the event and incident process.• Is accountable and responsible for driving excellent customer service by ensuring myself and my team receive the most up to date training.• Being accessible and providing support and guidance to my team through regular 1:1s, team meetings and weekly coaching sessions. Feedback is always constructive. • The ability to manage a team to success, rewarding and praising employee efforts, and supporting their individual career needs through personal development plans. • Clearly documenting reports to support Business Improvements whilst also implementing changes.• Taking ownership of identifying and managing customer escalations to resolution and ensure that timely feedback is delivered in a constructive and supportive manner.• Supporting the HR Team – whether that be through our onboarding programme or performance managing.• Ensuring that performance management is captured and documented, and successes are celebrated.• Being part of a team that provides reliable, efficient and high-quality drinking water and wastewater services. Who deliver excellent customer service through all inbound and outbound communication channels used by the company and our customers.

Exeter, England, United Kingdom

Main responsibilities: • Taking incoming calls from customers to answer inquiries and questions, handle complaints and provide information. Including calls from customers about ongoing cases.• Implement the first call resolution approach where possible• Working within a team environment and setting an example to other members of the team by maintaining professionalism, being approachable, offering help/advice and resolving problems. • Maintaining call centre protocols, adherence and rules. • Working daily with computers, keeping my desk area clean and operational.• Participating in educational opportunities to broaden my knowledge at any given opportunity.• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing these solutions.• Dealing with escalated customer complaints to reach a resolution.• Operational Event/Incident management.• Being a point of contact on social media and webchat for customers who require assistance.• Attending reception visits to resolve problems face to face. • Maintaining my Individual daily workload, whilst also dealing with new cases and working to a deadline. • Working with spreadsheets.• Providing written correspondence to customers who require it.

Exeter, England, United Kingdom

Main responsibilities: • Taking incoming calls from customers to answer inquiries and questions, handle complaints and provide information.• Implement first call resolution approach.• Working within a team. • Maintaining call centre protocols, adherence and rules. • Working daily with computers keeping desk area clean and operational.• Participating in educational opportunities to broaden my knowledge at any given opportunity.• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing these solutions and escalating as necessary.

Tiverton, England, United Kingdom

Main responsibilities: • Preparing, slicing, wrapping, weighing, pricing, and merchandising the department’s deli products. Deli products include deli meats, cheeses, salads, sandwiches, pizza’s and cold snack foods.• Informing customers about the products and services the deli has to offer.• Working with equipment slicers, pizza wrappers and warehouse pallet racking systems.• Warehouse work and stock taking current products.• Maintaining a high level of cleanliness and good hygiene - including personal hygiene. • Working within a team.

Team Leader/Supervisor Level 3, People Management, Distinction

Bachelor Of Arts - Ba, English Literature