As the Head of Retail Operations at Mosaic Brands Ltd, I oversee the performance and growth of over 1000 fashion stores across Australia. I have a postgraduate degree in business and more than eight years of experience in the apparel and fashion industry, working in various sales and management roles.I am passionate about delivering exceptional customer service, driving sales and profitability, and leading and developing high-performing teams. I have a proven track record of implementing effective retail strategies, optimizing store operations, and improving customer loyalty and retention. I have also contributed to the successful launch and expansion of several new and existing fashion brands within the Mosaic portfolio.