- Coordinate with internal groups, external vendors and ensure effective application services to ensure reliability of all applications- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes- Develops innovative approaches to create solutions to resolve problems and significant issues- Prepares and delivers presentations for senior leaders

- Supporting 3 executives: Head of Small Business & Operations, Head of Acquisition & Portfolio Management, Head of Strategy & Customer Experience, Head of Product & Partnerships- Managed Executives' calendar, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating priorities- Participated in regular team & department touchpoints to discuss business updates, and meetings to organize monthly networking events- Prepared PowerPoint presentations for Townhall Meetings - Reviewed & updated internal organization charts- Coordinated with IT to onboard new employees and external vendors to set up business meetings

Contact Centre- Answer inquiries and respond to requests from the general public relating to Municipal-legislation and public services. - Process payments, maintain journals, and reconcile daily receipt.- Manage weekly work calendar, booking of boardrooms, events, site visits.- Coordinate meetings with internal staff, external partners, and clients.- Conduct research, proofread, and edited correspondence written by managers and staff.- Provided in class training and peer mentor support to new employees in day-to-day procedures. Planning- Prepare weekly team meeting agenda, took minutes of meetings, and circulated minutes to the appropriate team members.- Process and track invoices to be sent to Account Payable.- Manage multiple annual budgets (e.g., meeting refreshments, memberships, travel, etc.).- Front line customer service for department, forward phone calls / e-mails to appropriate staff.- Filing, purging and archiving files when necessary.Mayor’s Office- Respond to meeting requests and event invitations.- Draft greeting letters and congratulatory certificates on behalf of the Mayor.- Handle incoming and out-going mails and calls.Corporate Communication- Prepare invoices, resolve billing errors, and update financial databases.- Respond to messages for the city’s Twitter and Facebook accounts.Clerks- Issue marriage licenses & manage facility booking for weddings and special events.

- Provided customers with a superior sales and service experience by responding to calls in a professional, accurate, courteous, and knowledgeable manner. - Provided clients with first level technical support for on-line banking services by acting as sole point of contact for Small Business customers on Online Banking inquiries and issues.- Demonstrated developed writing skills by recording submitting client’s request to appropriate teams for fulfillment.Key Accomplishment- Quarterly ‘You’re a Star’ Award in 2015 – was selected by the team leader among 17 employees to receive this award (based on commendations from internal partners).

- Assisted personal and business clients with their everyday banking needs by completing transactions accurately.- Took ownership and resolved client concerns at first point of contact, sought solution where possible, and referred more complex situations to superior.Key Accomplishment- Quarterly Award in 2013 – was selected by the district manager among 100+ employees to receive this award (based on positive customer feedback and high number of successful sales)