Working with EVERYONE to create and develop a Operational Excellence culture, embedding and implementing change through people. Building capability throughout ISSC to drive improvements at all levels, increase engagement across our international customers to drive higher customer satisfaction.Working along side the ISSC Director to develop a growth strategy and ensure all areas are aligned to business vision.

Working with the client management team to identify improvement opportunities allowing me to streamline all client issues and understand the voice of the customer to monitor performance, product and process improvement within the operation.

Passionate Customer Centric Improvement Manager, delivering changes of all sizes to both Operational & Customer/Client Facing teams.I have been responsible for identifying and delivering over £600k of benefits over the past 12 months.

Leading Customer Focussed Improvements utilising both Voice of the Customer data, Client data and internal metrics to identify and drive the improvement of the team.Lead the analyst team to identify and prioritise activities and also track the benefits.

Lead the 7 priority improvements across the network, build engagement and advocacy of both internal stakeholders and external clients