Leanne Enck Email & Phone Number

United States

- Developed and implemented Knowledge Centered Service (KCS) processes and integrated them into BFS IT's ServiceNow Knowledge Module- Gamified Knowledge Management contributions- Create ITIL and ServiceNow training videos and other materials for the BFS IT Department

Denver, Colorado, United States

- Developed training videos and Knowledge documentation for Service Desk, and other IT Support Teams.

Denver, Colorado, United States

- Trained new Service Desk Agents, as well as maintained Service Desk Knowledge documentation

Greater Denver Area

- Took phone calls or on-line questions from computer system users relating to hardware, software and connectivity problems with desktop/laptop computers and peripheral equipment; typically discusses problem with user, diagnoses problem using working knowledge of company systems and equipment and advises user on how to solve problem or resolve issue; notes issue and resolution in help desk log.

Greater Denver Area

Greater Denver Area

- Consistent top performance in monthly ticket count. This includes fast response to requests and restoration incidents in person, via phone, and while the customer is offsite, much of the time resulting in first contact resolution.- Diagnosing and resolving common hardware and software issues using knowledge of systems and problem-solving skills, and escalating situations requiring urgent attention, directing clients to proper resources swiftly.- Stay current and uphold government… Show more - Consistent top performance in monthly ticket count. This includes fast response to requests and restoration incidents in person, via phone, and while the customer is offsite, much of the time resulting in first contact resolution.- Diagnosing and resolving common hardware and software issues using knowledge of systems and problem-solving skills, and escalating situations requiring urgent attention, directing clients to proper resources swiftly.- Stay current and uphold government policies relating to security while troubleshooting and working with clients, including daily follow up of list managing smart card login, a Federal Mandate- Primary contact for printer maintenance, working with external suppliers for device maintenance and replacement as needed.- Setting up workstations and other hardware, organizing layout to customer specifications Show less

Greater Denver Area

- Full range customer service while taking orders and delivering product, including resolving customer issues off-site, without managerial support.- Safe operation of personal vehicle- Food handling and preparation

Greater Denver Area

- Safe operation of school bus, including acquiring class B license, ensuring the safety of many children while driving, and maintaining a strict pick up/drop off schedule.- Aiding in the purchase of devices and cords to support school bus camera function including explanation of camera malfunctions to repair personnel- Created a maintenance schedule for 300+ buses, to ensure cameras were functioning as designed to protect students and fellow drivers- Assisting other drivers with… Show more - Safe operation of school bus, including acquiring class B license, ensuring the safety of many children while driving, and maintaining a strict pick up/drop off schedule.- Aiding in the purchase of devices and cords to support school bus camera function including explanation of camera malfunctions to repair personnel- Created a maintenance schedule for 300+ buses, to ensure cameras were functioning as designed to protect students and fellow drivers- Assisting other drivers with student discipline, creating seating charts, and calling parents regarding student misbehavior.- Trouble-shooting district hardware (checking connections, software installation, changing toner and printer settings as needed) and assisting coworkers with computer use to check district email and pay stubs. Show less