Various HR, Business and IT transformation projects undertaken for FTSE 100 Companies, Global Corporations, Educational Institutes and SMEs. Conceptualised, developed, and delivered innovative training courses on topics inclusive of leadership and management, soft skills, as well as IT skills. Delivered courses by leveraging diverse mediums, including virtual, e-learning and face-to-face instruction. Provided coaching and mentorship to executive representatives from large blue-chip organisations, small-to-medium enterprises, and universities to improve performance. Engage in career pathway development to aid clients in progression of employees. Authored personal development coaching book titled ‘Working Mum … Away with the Fairies’.Key Projects & Programmes:• Communication and Training Consultant Reporting responsible for the communication and training package for the roll out of an SAAS Talent Attraction solution to enable Value Retail’s Brand partners to recruit within the 9 villages across Europe in 5 languages.• Reconfigured Nationwide Building Society recruitment department following mass redundancy project, resulting in the successful closure of 1K vacancies.• Served as primary point of contact for communication, training, and scheduling during roll-out of MS Office 365 and Windows roll-out to 4500 colleagues at Whitbread. Included management of the IT training team and responsible for course creation, planning and scheduling of IT equipment and roll out training.• Delivered the roll out of MS Office 365 and Windows to Lloyds Banking Group, Mercedes Benz, Network Rail, and Schroders.• Migration & planning analyst contract for Alere Pharmaceutical working on large software upgrade programme• Achieved 100% qualification pass rates as HRM, Business Studies, and IT lecturer. • Designed and successfully implemented databases for multiple projects resulting in significant cost saving and reduction in project delivery timescales.

Working with the CX Transformation Lead to deliver a programme of Business Transformation to improve MBUK Van customer experience. Scoping and meticulous management of 12 complex projects involving a large matrix of internal and external stakeholders. Jointly responsible for delivering all elements of business change across service design, systems enhancements and process optimisation.

Meticulous PMO for a landmark Business & IT Transformation Programme. Managed a multi-million-pound budget. Accurately tracked and reported on performance against plan for 16 projects operating across a vast systems landscape (over 90 system interfaces). Created and delivered a robust communication strategy to reach and engage a large network of business, IT and senior stakeholders. Responsible introducing and managing the change process.The UK Agency Model, successfully launched on 3 January 2023, has changed the way Mercedes operates by introducing a new sales model that focuses on the seamless networking of all contact points, giving Mercedes-Benz the chance to engage in direct-to-consumer sales.

Responsible for the formulation and implementation of the people development strategy for a network of 2.5K colleagues across approximately 250 UK & Ireland centres. The role involved independent oversight for a multimillion-pound budget, actively engaging diverse stakeholders, including heads of business, investors, internal teams, network managers, and suppliers. Intensive data analysis and regular reporting updates to senior stakeholders. • Project managed the introduction of an innovative recruitment service which resulted in reduced time-to-hire from six months to under 40 days for senior roles• Programme managed a culture change programme resulting in the implementation of comprehensive career pathways and a catalogue of blended courses. This enabled the reduction of attrition rates, improvement of knowledge retention, 20% increase in sales revenue, as well as 30% improvement in internal talent sourcing• Project managed securing accreditation from Chartered Management Institute for management training• Programme managed the introduction and delivery of 5 apprenticeship programmes which overcame a skills shortage crisis• Lead for L&D cultural change project resulting in improved customer satisfaction scores

Reporting to the Programme Manager - responsible for the communication and training package for the roll out of an SAAS Talent Attraction solution to enable Value Retail’s Brand partners to recruit within the 9 villages across Europe in 5 languages

Desktop Refresh Project - Migration of 2000 support centre staff from Windows XP & Lotus Notes to Windows 7 & Outlook plus upgrade of 4500 outlet email accounts from Lotus Web Mail to Outlook 365. • Created MS Access database to manage roll out schedule for 2000 support centre staff and 4500 remote email accounts• Responsible for the communication strategy of both projects • Responsible for managing the customer service and first line support functionality• Managed training and scheduling teams • Third party supplier management • Stakeholder engagement• Governance adherence• Risk documentation and management • Project reporting and statistical analysis for senior stakeholders• Achieved project deliverables

Auditing 18,000 users for the purpose of migrating them from Windows XP to Windows 8.1 and Office 365. Contract involved securing, and liaising with, Office Champions on a global scale; reporting on project statistics; training Office Champions.

Dealer WAN Migration Project. Replacement of 20th Century WAN circuits with high speed ADSL & fibre for 300 franchise and owned sites.

Floor walking and classroom based learning for users upgrading to Windows 7 and Microsoft Office 2010; included Skype for Business (Lync)

Company DirectorSpecialising in helping business women set and achieve their business goals at an accelerated pace via training, coaching and networking.

HRM Lecturer. Delivering Lecturers and Tutorials to Under Graduate and Post Graduates. Subject matter included: Organisational Behaviour, Managing & Motivating Staff, Leadership & Development, CIPD modules, Recruitment & Section

Key Achievements: * Responsible for 32 reports* Restructured the department to make it more efficient* Managed change programme* Actively manged the recruitment process for 1000 vacancies

Managing a team, I was directly responsible for the creation and delivery of the HR strategy including talent attraction and development for UK and Japan, creation and delivery of the graduate and undergraduate programme including securing IME accreditation, leadership & management development programmes, etc.I was also tasked with managing the sales and marketing team selling technical reports to Vehicle Manufacturers and Tier 1/2 suppliers located in Europe and Japan.

Microsoft Office Suite Trainer

Managed large team. Designed and integrated a database resulting in a significant improvement in the reporting accuracy of traffic congestion across the UK. Embedded a 24-hour vehicle tracking service. Introduced comprehensive training programmes resulting in increased staff retention