Leanne Jensen-Smith Email & Phone Number

Sydney, New South Wales, Au

ASX-listed global insurer, with over 11,000 employees, 7000 contractors and operating in 27 countries with a diverse portfolio of insurance products.Role Highlights and Achievements:Lead an agile, multi-disciplinary internal consulting service of 9 direct + matrix reports (on- and offshore) across employee experience, governance, business analysis, process engineering, automation, content and user-experience design, digital development.- Partnered with the AUSPAC People function to identify pain points in New Starter Onboarding and implementation of solutions. Outcome: 68 pain points addressed resulting in reduced new starter attrition in the first 3-months from 33% to 20%.- Partnered with the Group Performance and Rewards Teams on a global realignment of the performance management cycle Me@QBE (Global Cadence). Outcome: created consistency for employees, globally. Recorded highest ever goal setting completion rates. Introduced first Career & Development conversations. Significantly improved findability and accessibility of Me@QBE content.- Led team and partners to deliver QShare process development, Voice Pulse content uplift, QUBE People content clean up, Global onboarding discovery, Global parental leave data process review, People service catalogue, Workday support hub build, saved 4000+ hours from automation initiatives and currently delivering pre-mobilisation support for the global Workforce Digital Enablement program.- Global Product Co-Manager of ServiceNow and WalkMe (digital adoption platform)- Global Product Owner of Workstation app and led team to deliver a front door to People Services in partnership with AUSPAC.- Volunteer member of AUSPAC’s Environmental Sustainability Network. Part of 4-person team that established the DV Safe Phone initiative to repurpose ex-QBE phones.

Sydney, Nsw, Au

Award-winning, large Australian private health insurer servicing over 360,000+ customers across the Education and Hospital sectors. Annual turnover $0.8billion. National network of state-of-the-art health clinics. 450+ employees and contractors.Role Highlights & Achievements:Member of CEO Brand & Culture Governance Committee.Member of the Group Environmental Social Governance (ESG) Working Group.2 direct reports + 2IC for People & Learning Department of 9+ staff.Developed and led delivery of organisation-wide employee experience (eX) strategy, business plan and projects:- Successfully replaced performance reviews with co-designed regular coaching conversation framework. Outcome: significant decrease in unplanned leave and increased workforce engagement.- Led co-design of office re-opening and hybrid.- Change management lead for Merger with Nurses & Midwives Health Fund.- Led selection and implementation of Qualtrics to support employee feedback loops and insights capability. Outcome: successful launch of new Engagement and Pulse surveys & dashboards to every people leader. HR Analytics and insights capability has increased dramatically.Led team for successful delivery of THF's people capability uplift through learning & development to support sales growth and project work:- Sales and Service embedded program to frontline inc. retail, sales + contact centre. Outcome: doubled lead-conversion sales.- Implemented Udemy for Business for in-the-moment capability development. Outcome: highly popular in clinical and analytics teams, certifications achieved across our IT security, IT operations + dev ops teams. Led HR team's initial response to Covid-19 transitions to work from home, remote HR & eX service delivery, regular staff feedback loops, CovidSafe planning and implementation.

Sydney, Nsw, Au

Role Highlights & Achievements: - Project Lead for Employee Experience prioritisation project using an embedded Deloitte Human Capital team and THF team. This reported to CEO & Project Steering Committee. Outcome: strong governance and risk management, project delivered to deadline and within budget, enormous buy-in from leadership and workforce, high levels of team development.- Led the cultural diagnostic work, development of organisation's new HEART attitudes (values) and designed the strategic embedding approach for behaviour change and implementation. Outcome 3 years in: measurable changes across culture indicators, steep increases in employee engagement, satisfaction & net promoter scores.- Journey mapped entire eX to understand moments of delight and pain points. Outcome: prioritised strategic HR focus towards Induction redevelopment, HR processes and Frontline Leader skill development.- Introduced Design Thinking approach to THF. Outcome: staff applied approach to continuous improvement efforts and User-led Design became a key focus of IT, Marketing and HR teams' work.- Created THF's Change Management framework to improve project delivery outcomes.

Sydney, Nsw, Au

Role Highlights & Achievements:- Established 12-month Leadership & Mentoring Program for Emerging Leaders (Leadership Initiative to Further Talent - LIFT). Outcome: 100% retention rate & 100% promotion rate for participants. Project outcome work embedded in this program led to significant cost savings for our Optical Retail businesses and all business units declaring high satisfaction levels with the program.- Participated in Enterprise Bargaining Agreement (EBA) negotiations.- Delivered continuous improvement projects while ensuring Operational HR delivery was seamless- Established Wellbeing Program.- Member of the Group's Women's Leadership Group + Diversity & Inclusion Committee. Outcome: increased numbers of women in leadership roles, reporting and engagement with Board of Directors.

Sydney, Nsw, Au

Role Highlights & Achievements:- Secondered to lead Claims Department of 40+ people for 3 months. Outcome: successfully relocated entire department to new worksite while maintaining all SLAs.- HR Business Partner to Tech, Policy (membership & contact centre), Marketing & Sales, and Clinical Health & Retail teams

Sydney, Nsw, Au

Arriving shortly after a new CEO appointment, implemented end-to-end HR framework foundation where no HR systems were in place (greenfields challenge): - Established corporate values, HR policies, talent acquisition, talent management, learning & development, rewards & recognition, feedback mechanisms, leadership support, and reporting to support organisational strategy. Outcome: doubled workforce to successfully support rapid sales growth.- Established Green Office program, staff engagement & reporting.- Led implementation of Competency framework, Job Analysis, Position Descriptions, Development Plans, digital Performance Management platform, and supporting policies. Outcome: 100% adoption, role clarity, higher workforce output.- Provided back-up expertise for Payroll.

Sydney, Nsw, Au

Global Tech with Tech & ICT client list. Sophisticated, cloud-based B2B marketing automation SaaS product. Headquartered in Australia, StrategyMix also has people on the ground in the UK, Middle East and in the US.- Developed and delivered tailored remote training sessions for new and existing clients (inc. CA Technologies, GreenHat) to develop platform confidence- Provided consultancy services to global clients to develop their automated logical marketing campaign builds to generate/qualify leads and increase sales revenue

København K, Dk

Affiliated with University of Copenhagen, world-leading exporter of private international education. Respected for innovation and academic excellence. The institute attracts 1500+ clients annually from the cream of US and other international universities.Responsible for: • Management of Web & Graphic Design department - responsible for up to 2 full-time staff, coordinator for contributing staff (Danish and USA-based) and leader for project staff.• HRM for own staff including job re/design, recruitment, selection, induction, training, performance reviews, etc.• Alignment and implementation of marketing strategies for website including adjustment of direct & peripheral staff job descriptions with the introduction of new systems.• Resource to organisation's project activities and Senior Management's strategic planning unit. • Training staff in project management techniques.• Management, administration and development of web-based communication system (intranet) for 2000+ international users, staff and client training.• Internal service provision (graphic design).• Budget planning and management.

København K, Dk

Responsible for: • Management of 5 casual staff. • Management and administration of 110–150 kollegium rooms. • Advising and Counseling of 150+ students.• New housing product development/service expansion. • Housing system administration. • Cross-cultural training of clients during induction.• Contribute to host family recruitment, interviewing and matching processes. • Staff and Client record management. • Cross-Atlantic (pre-arrival) client communication.• Coordination and administration of organisation’s quality control systems. • Assisted HR Manager with training needs assessment, OH&S training course administration, policy development, induction coordination.

København K, Dk

• Management of 2 full-time staff and approximately 15 casual staff. • Administration of DIS Housing processes.• Advising and Counseling of 200+ Danish host-families and 300+ students/clients per semester. • Recruitment of and matching of Danish host-families (inc. design of Danish advertising, marketing and PR strategies, administration, interviewing, training).• Client service delivery including client service desk.• Management of 100 kollegium rooms – facilities management.• Coordination of student and host family events. • Budget management.

København K, Dk

Responsible for: • Recruitment administration for new faculty members (advertising, interview administration, testing, contracts, candidate communication) and maintenance of staff HR database.• Report production and coordination of quality control system.• Implementation of Danish Host Family Recruitment advertising, marketing and PR strategies. • Maintaining staff and client records.• Other administrative functions.

Port Melbourne, Victoria, Au

Responsible for: • Reporting to, and assisting, NSW General Manager. • Preparation of sales and market reports and preparation of sales presentations.• Human Resource duties (sick/annual/etc. leave reports for HR Dept.)

Kooyong, Vic, Au

Responsible for: • Contributing to the coordination of all aspects of developing & presenting special fundraising events to build income from key target groups. • Contributing to the design & implementation of promotional and community awareness campaigns and production of promotional material. • Identifying new fundraising and promotional opportunities. • Administration, report writing, research, maintaining databases & mailing lists.• Design of a NSW primary school education & information kit.

Master Of Business In Human Resource Management

Bachelor, Human Resource Management, Leadership, Economics, Corporate Social Responsibility

Bachelor, Marketing, Health Sciences

Bachelor Of Arts - Ba (Business, Sociology & Health Science Focus)