Leanne Kohlman

Leanne Kohlman Email and Phone Number

Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results. @ Gen™
Leanne Kohlman's Location
Greater Phoenix Area, United States
Leanne Kohlman's Contact Details
About Leanne Kohlman

Experienced Customer Experience Executive with a proven track record of excellence and elevating the CX/AX. Unique skills sets include; AI integration (Google CCAI and CCaaS). Global Operations, Global Contact Center Operations, as well as creating balanced scorecards, KPI’s , and management of BPO offshoring, and near-shoring operational excellence. Experience in contract negotiations, MSA & SOW creation. Expert financial modeling to support corporate efficiencies, and working/supporting operations Internationally. Strategic thinker/planner who can see the big picture cross-organizationally and make appropriate recommendations to improve organizational design, operations, and the financial bottom line.

Leanne Kohlman's Current Company Details
Gen™

Gen™

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Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results.
Leanne Kohlman Work Experience Details
  • Gen™
    Sr. Director, Global Member Support & Services
    Gen™ Sep 2013 - Present
    Tempe, Arizona, United States
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  • Gen™
    Director Of Global Operations
    Gen™ Sep 2013 - Jun 2020
    Phoenix, Arizona Area
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  • Gen™
    Director, Member Services
    Gen™ Mar 2017 - Oct 2017
    Tempe, Arizona
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  • Lifelock
    Sr. Manager, Process Improvement
    Lifelock Nov 2016 - Mar 2017
    Phoenix, Arizona Area
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  • Vixxo
    Director Of Operations
    Vixxo Jan 2016 - Oct 2016
    United States
    Responsible for leading the service center in providing exceptional service to our customers by fully executing processes and establishing strong relationships at the customer level, which focus on solutions. Ensure the profitability of the service center by focusing on key business metrics that align with service proficiency and customer costs. Consistently measure progress towards goals, identify trends and take applicable actions for continued improvement. Take ownership of account management, collections, and expense control while achieving service center goals.
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  • Lifelock
    Sr. Manager, Inbound Sales
    Lifelock Jul 2014 - Nov 2015
    Tempe, Arizona
    Lead a team of Inbound Sales Managers and their respective sales representatives, responsible for handling inbound sales calls to acquire new member enrollments. Charged with developing and executing phone sales strategies to meet or exceed gross new member enrollment, life-time value per call and revenue targets. Maintain a highly performing sales culture with an engaged workforce that is focused on driving results and delivering on business commitments.
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  • Lifelock
    Vendor Relations Manager
    Lifelock Sep 2013 - Nov 2015
    Develop and execute the go-to-market outsourced call center sales strategy and provide leadership and direction across the LifeLock Vendor organization. Cultivate existing and new vendor relationships and manage the day to day operations across our outsourced partners. Charged with exceeding revenue, enrollment, and overall sales objectives throughout the vendor sales ecosystem.
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  • Choice Hotels International
    Director, Vendor Operations
    Choice Hotels International Aug 2007 - Sep 2013
    Phoenix, Arizona Area
    Provide leadership and direction to outsourced partner contact centers. Ensure effective management of all facets of the partner operations including achievement of contracted performance requirements and metrics. Participate in strategic planning, help determine appropriate mix of contact center locations/ lines of business, and manage implementation of specific strategies
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  • Choice Hotels International
    Director, Channel Management Operations
    Choice Hotels International Aug 2007 - Dec 2011
    Lead the day-to-day operations of the Data Channel Management contact center which supports Choice Hotels and our Licensees in their on-line marketing initiatives. Manages the operations related communication between the hotels and GDS providers.
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  • Choice Hotels International
    Training Manager
    Choice Hotels International Aug 2007 - Aug 2010
    Responsible for management of new hire training, ongoing training, curriculum design and day to day operational duties for a technical support 24/7 contact center. Designed and Implemented QA strategies and supporting monitoring and recording software. Responsible for Wiki's and Knowledge Base software and the authorship of articles.
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  • Slabb Corp
    Project Manager
    Slabb Corp May 2006 - Aug 2007
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  • Time America
    Technical Trainer/Project Manager
    Time America Oct 2003 - May 2006
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  • Verizon Business
    Sr. Sales Trainer
    Verizon Business 1995 - 2000
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Leanne Kohlman Skills

Training Leadership Management Team Leadership Strategy Strategic Planning Team Building Call Centers Process Improvement Hospitality Customer Service Project Management Customer Satisfaction Hotels Sales Contract Negotiation Outsourcing Vendor Management Account Management Quality Assurance Customer Experience Enterprise Software Business Process Improvement Coaching Employee Training Hospitality Industry Operations Management Customer Retention Customer Relationship Management Contact Centers Call Center Partner Management Outsourcing Management Recruiting Employee Relations Crm Performance Management Human Resources Budgeting Budget Budgets Revenue Analysis Leadership Development Workforce Management

Leanne Kohlman Education Details

Frequently Asked Questions about Leanne Kohlman

What company does Leanne Kohlman work for?

Leanne Kohlman works for Gen™

What is Leanne Kohlman's role at the current company?

Leanne Kohlman's current role is Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results..

What is Leanne Kohlman's email address?

Leanne Kohlman's email address is le****@****ock.com

What is Leanne Kohlman's direct phone number?

Leanne Kohlman's direct phone number is +160231*****

What schools did Leanne Kohlman attend?

Leanne Kohlman attended Harvard Business School Executive Education, Harvard Business School Executive Education, Arizona State University.

What are some of Leanne Kohlman's interests?

Leanne Kohlman has interest in U2 (Band), Harry Potter, Cooking And Interesting Wines, Birchbox, Adele, Swimming, Barack Obama, Sideways (2004 Movie), Coldplay (Band), Top Chef (Tv Series).

What skills is Leanne Kohlman known for?

Leanne Kohlman has skills like Training, Leadership, Management, Team Leadership, Strategy, Strategic Planning, Team Building, Call Centers, Process Improvement, Hospitality, Customer Service, Project Management.

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