Sr. Director, Global Member Support & Services
Current
Sep 2013 - Present
AeroLeads people directory · profile
Leanne Kohlman Email & Phone Number
Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results.
at
Gen™
1 work email found
@nortonlifelock.com
5 phones found area 602, 480, 860, and 732
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results.
Location
Greater Phoenix Area, United States
Who is Leanne Kohlman? Overview
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Quick answer
Leanne Kohlman is listed as Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results. at Gen™, based in Greater Phoenix Area, United States. AeroLeads shows a work email signal at nortonlifelock.com, phone signal with area code 602, 480, 860, 732, and a matched LinkedIn profile for Leanne Kohlman.
Leanne Kohlman previously worked as Sr. Director, Global Member Support & Services at Gen™ and Director of Global Operations at Gen™. Leanne Kohlman holds Digital Transformation Certification from Harvard Business School Executive Education.
Company email context
Email format at Gen™
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{first}.{last}@nortonlifelock.com
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AeroLeads found 1 current-domain work email signal for Leanne Kohlman. Compare company email patterns before reaching out.
Profile bio
About Leanne Kohlman
Experienced Customer Experience Executive with a proven track record of excellence and elevating the CX/AX. Unique skills sets include; AI integration (Google CCAI and CCaaS). Global Operations, Global Contact Center Operations, as well as creating balanced scorecards, KPI’s , and management of BPO offshoring, and near-shoring operational excellence. Experience in contract negotiations, MSA & SOW creation. Expert financial modeling to support corporate efficiencies, and working/supporting operations Internationally. Strategic thinker/planner who can see the big picture cross-organizationally and make appropriate recommendations to improve organizational design, operations, and the financial bottom line.
Listed skills include Training, Leadership, Management, Team Leadership, and 40 others.
Current workplace
Leanne Kohlman's current company
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13 roles · 32 years
Leanne Kohlman work experience
A career timeline built from the work history available for this profile.
Director Of Global Operations
Sep 2013 - Jun 2020
Director, Member Services
Mar 2017 - Oct 2017
Sr. Manager, Process Improvement
Nov 2016 - Mar 2017
Director Of Operations
Responsible for leading the service center in providing exceptional service to our customers by fully executing processes and establishing strong relationships at the customer level, which focus on solutions. Ensure the profitability of the service center by focusing on key business metrics that align with service proficiency and customer costs. Consistently measure progress towards goals, identify trends and take applicable actions for continued improvement. Take ownership of account management, collections, and expense control while achieving service center goals.
Jan 2016 - Oct 2016
Sr. Manager, Inbound Sales
Lead a team of Inbound Sales Managers and their respective sales representatives, responsible for handling inbound sales calls to acquire new member enrollments. Charged with developing and executing phone sales strategies to meet or exceed gross new member enrollment, life-time value per call and revenue targets. Maintain a highly performing sales culture with an engaged workforce that is focused on driving results and delivering on business commitments.
Jul 2014 - Nov 2015
Vendor Relations Manager
Develop and execute the go-to-market outsourced call center sales strategy and provide leadership and direction across the LifeLock Vendor organization. Cultivate existing and new vendor relationships and manage the day to day operations across our outsourced partners. Charged with exceeding revenue, enrollment, and overall sales objectives throughout the vendor sales ecosystem.
Sep 2013 - Nov 2015
Director, Vendor Operations
Provide leadership and direction to outsourced partner contact centers. Ensure effective management of all facets of the partner operations including achievement of contracted performance requirements and metrics. Participate in strategic planning, help determine appropriate mix of contact center locations/ lines of business, and manage implementation of specific strategies
Aug 2007 - Sep 2013
Director, Channel Management Operations
Lead the day-to-day operations of the Data Channel Management contact center which supports Choice Hotels and our Licensees in their on-line marketing initiatives. Manages the operations related communication between the hotels and GDS providers.
Aug 2007 - Dec 2011
Training Manager
Responsible for management of new hire training, ongoing training, curriculum design and day to day operational duties for a technical support 24/7 contact center. Designed and Implemented QA strategies and supporting monitoring and recording software. Responsible for Wiki's and Knowledge Base software and the authorship of articles.
Aug 2007 - Aug 2010
Project Manager
May 2006 - Aug 2007
Technical Trainer/Project Manager
Oct 2003 - May 2006
Sr. Sales Trainer
1995 - 2000
~5 yrs
3 education records
Leanne Kohlman education
Digital Transformation Certification
Competing In The Age Of A.I
Bachelor Of Arts - Ba, English Language And Literature, General
FAQ
Frequently asked questions about Leanne Kohlman
Quick answers generated from the profile data available on this page.
What company does Leanne Kohlman work for?
Leanne Kohlman works for Gen™.
What is Leanne Kohlman's role at Gen™?
Leanne Kohlman is listed as Executive Transformative Leader and Customer Experience Fanatic that understands when and where to use AI in the customer journey. Global Customer Operations Executive that drives revenue and expense results. at Gen™.
What is Leanne Kohlman's email address?
AeroLeads has found 1 work email signal at @nortonlifelock.com for Leanne Kohlman at Gen™.
What is Leanne Kohlman's phone number?
AeroLeads has found 5 phone signal(s) with area code 602, 480, 860, 732 for Leanne Kohlman at Gen™.
Where is Leanne Kohlman based?
Leanne Kohlman is based in Greater Phoenix Area, United States while working with Gen™.
What companies has Leanne Kohlman worked for?
Leanne Kohlman has worked for Gen™, Lifelock, Vixxo, Choice Hotels International, and Slabb Corp.
How can I contact Leanne Kohlman?
You can use AeroLeads to view verified contact signals for Leanne Kohlman at Gen™, including work email, phone, and LinkedIn data when available.
What schools did Leanne Kohlman attend?
Leanne Kohlman holds Digital Transformation Certification from Harvard Business School Executive Education.
What skills is Leanne Kohlman known for?
Leanne Kohlman is listed with skills including Training, Leadership, Management, Team Leadership, Strategy, Strategic Planning, Team Building, and Call Centers.
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