Front Desk Receptionist• Perform administration / secretarial functions, such as filing, sorting, distributing incoming departmental mail.• Phone coverage for the building. • Preparation of retainer agreements. • Send out billings for all clients and enter times for billing into the system.• Prepared dictated letters and memos. • Schedule appointments and manage the calendars for the lawyers in the office.

Work Orders, invoicing, billing, customer service via phones and email, data entry as well as administartive duties.Customer Service• Customer support via email and phones for up to 10 companies.• Work Orders for development, data entry and production departments.• Preparation of invoice information and managing billing information for up to 10 companies.• Deadline driven environment with up to 15 projects running for multiple companies at the same time.• Working with 4 team members in customer service.• Work directly with the manager and performed managerial duties when necessary.• Coordinated with 7 sales representatives to determine client needs.• Starting new projects on a monthly basis for up to 10 companies. The projects mainly consisted of reward programs, gift programs, printing and data entry projects.

Data Entry• Keying and verifying paperwork for up to 20 rewards programs consisting of gift cards, checks, and products.• Phone support for reward programs.• Work directly with the manager and performed managerial duties when necessary by checking the systems to make sure they were running correctly and that the projects were cutoff on time.Administration• Perform administration / secretarial functions, such as filing, sorting, distributing incoming departmental mail and ordering office supplies for building.• Phone coverage for the building.• Preparation of quotes for up to 10 sales representatives and the Chief Executive Officer and Chief Financial Officer. • Sent out billings for all clients.• Prepared all letters and memos.• Covered all Executive Administrative duties while they were on leave for surgery.

• Management of Operations / Administration staff, between 1 and 2 part-time employees at a time.• Fully supporting both the Executive Vice President and the other 20 employees administratively. Occasionally I supported the Chief Executive Officer.• Customer and public relations both over the telephone and in person.• Preparation of letter, budgets, memos, etc.• Perform administration / secretarial functions, such as phone coverage, filing, sorting and distributing incoming departmental mail.• Confirming appointments via e-mail.• Responsible for generating company leads for account executives.• Responsible for running errands to bank and to pick up supplies from store.• Preparation of invoice information as well as taking care of billing information and letters.