Leanne Tomlinson Email and Phone Number

- Successfully delivered innovative and effective multi-channel marketing campaigns driving brand awareness and customer acquisition.- Managing the development and delivery of the social media strategy and content, ensuring alignment with Santander's strategic objectives and overall marketing strategy.- Collaborated with internal and external agencies to deliver single-minded propositions and impactful creative in line with the business objectives.- Managed marketing budgets, timelines, and deliverables to ensure successful campaign execution.

Day-to-day management of the social media channels at Santander UK. Supporting the development and delivery of social media marketing activity across all areas of the business. Management of agency relationships as well as working with senior stakeholders to understand what they needed. • Content creation and managing campaign sign offs• Responding to general queries and posts• Monitoring and measuring social media activities• General office admin

- Social Media monitoring and engagement with the community - Managing the day-to-day content calendar- Content creation including social and blog posts- Liaising with commercial and brands to create informative content on upcoming promotions and campaigns - Organising retail opportunities, social competitions- Weekly and monthly reporting using Radian 6, Google analytics, Facebook and Twitter insights as well as staigram- Crisis communications across multiple channels including social media and website- Responding to escalated passenger feedback and complaints using Salesforce- General office admin

Clients included: Harper Collins, Penguin, HayHouse, O2 Tracks, The Duchess of Northumberland (The Poison Diaries), New York Times bestselling author Sonia Choquette, Wendy Rowe (Artistic Consultant Burberry Beauty) & Emma Forbes.- Website, blog management and platform set up - Delivering social and digital campaigns for Publishing, Music, Retail, Lifestyle and Fashion clients- Content creation and copywriting- Liaising & corresponding with clients and digital teams- Post, monitor & engage with key audiences via social platforms Facebook, Tumblr, Twitter, Instagram, Pinterest, Goodreads- Researching products for clients and campaigns- Analysing social metrics and reporting KPI's in weekly and monthly reports - Generating weekly blog posts and monthly e-newsletters- Building and engaging with online communities - Database management- General office admin including invoicing, issuing contracts and switchboard.Specialities: Social Media, Social PR, Social CRM, Community Management, Social Media Strategy & Marketing.

- Booking Agent for DJs and Urban Artist- Liaising with promoters and artists daily - General admin duties including issuing contracts & invoices- Compiling e-mailers- Website and social media management - Database management- Compiling weekly and monthly reports and analytics- Creating content to be published and scheduled online

- Delivering a friendly, efficient customer service - Creating a warm and welcoming atmosphere - Good Communication skills as well as a great memory for orders- Patience when dealing with customers in a busy environment

- Management of the website and social media accounts & existing clients’ orders and sponsorship opportunities- Maintaining an excellent customer service whilst resolving any internal/external problems speedily and efficiently. - Administration – sorting post, filing and prioritising, switchboard.

- Tutoring students (9-10 years old) in the use of a radio broadcast system, that lead to a community radio station broadcast - Delivering a detailed lesson for the written side of Dance Qualifications (NVQs)- Mentoring 16-18years’ old on a 6 month project that culminated in a short film screened at the theatre- Planned lessons (6 month lesson plans), meetings and interviews (with public figures) as well as directing students.Within this role I was able to develop my communication and managerial skills. My enthusiasm and motivation proved a vital asset throughout this role. Specialities: Communication with students, assessors, members of the public and press as well as Management & Presentation skills.

- Working alongside the Press Manager.- Distributing Press Packs to broadcasters and radio stations.- Collating and analysing media coverage of artists- General office duties including greeting artists and management.- General administrative duties.N.B - This was a two week placement