Collaborative and compassionate adviser who values building lasting relationships through gaining trust and credibility. Positive and resourceful team contributor. Go the extra mile to help others and meet deadlines. Value quality, customer service excellence and safety. Life-long learner with deep sense of community. Long history of telecommunication experience, with focus on wireless technologies.Passionate about Genesys as a business solution for contact centres. Intrigued by this innovative technology and the efficiencies this is bringing to our world. Solution based leader, elevating the knowledge of this great application. Develop and implement field safety programs that transform and support evolution of safety cultures. Effective and supportive leader who motivates team members to deliver world-class customer experiences. Implement strong loyalty and retention initiatives. Source out-of-the-box solutions to resolve challenging client escalations. Handle difficult situations through active conflict resolution principles. Dynamic learning facilitator focused on increasing knowledge of all stakeholders. Experience supporting end-to-end, high volume recruitment and on-boarding of new employees. Broad technical and business acumen to lead teams and projects of various scope. Calm under pressure with proven ability to manage competing priorities.