Vintage High Tea and Cocktail Soirees, providing a delightful and relaxing experience for all in the comfort of your own home or special location. Our experienced chef, hosts and event coordinators will help you to create a modern take on the tradition of high tea or cocktail soiree for your next event.• Prepared HR documentation, including new hire letters, employee contracts and corporate policies/procedures. Analysed and updated job descriptions for the recruitment of new employees. Experience in coordinating and conducting end to end recruitment • Handled the on boarding process for newly hired employees, which included Pre-commencement documentation, orientation tour, team welcome event, workplace access / logins as required, mentor support, calendar of ongoing support and events. • Development and implementation of workplace employee handbook, covering code of conduct, policies and produces and training manuals• Addressed employee conflicts promptly and confidentially while following organisational procedures and using proactive communication• Answered questions from employees regarding general business and HR matters, in person, over the phone and by email• Built and cultivated a lasting rapport with employees, peers, management and other key stakeholders to create a positive work environment. • Organised workplace events designed to enhance employee wellbeing and work life balance• Produced ad hoc reports and documents for senior team members.• Collaborated on and developed documentation required for the successful certification of Quality Assurance (Best Practice) • End to end project management of… new business revenue streams, new business website and sales materials and construction and design of accommodation suite.

Carpet cleaning and emergency flood, fire or mould restoration services to the general public, property managers and insurance companies for commercial or domestic properties. Duties included customer service (via phone, email or in person), scheduling and compiling work orders for30+ jobs per day, office administration duties, social media and maintenance of the CRM system• Project managed the development of a new business concept, laid foundation ground work for the project and provided the scope overview and defined the specialist areas required, provided job specifications to specialists including Web and App developers, obtained quotes, developed the budget and timeline required for the project. • Collaborated on and developed several aspects / documentation required for the certification of Quality Assurance (Best Practice).• Created a new marketing campaign to drive new business growth to an underutilised area of the business which could provide high profit yields, initial reports showed great levels of customer engagement and participation with strong profit margins recorded.

Trained in all aspects of personal banking including Credit cards, Mortgage services, Internet banking, Account opening and Term deposits. Assisting customers with a variety of account enquiries, education of products and services, technical support and problem solving customer enquiries when necessary. • Participated in several secondments such as team leader support/specialist, new staff training and transition, handling/resolving call escalations• Member of the social club - lead the monthly fundraising efforts, for a variety of charities • Won several monthly and ¼ ly awards for exceptional customer service, helping others (team members, support) and exceeding KPI’s and sales targets

The Centre Ivanhoe is a stunning Art Deco venue in Melbourne’s inner suburbs. This multi outlet venue can seat 550+ guests banquet style in The Great Hall, events range from extravagant corporate or private events to fundraising galas and council events.• Project managed the venues open house events such as weekend Art Deco tours, wedding expo week and client / supplier cocktail evenings to maintain and develop relationships and increase sales. • Developed/maintained relationships with key stakeholders by securing several return client contacts such as corporate galas, annual fundraising events, children’s concerts and debutant balls

Overnewton Castle was built in 1849 and is a prominent heritage building. The Scottish baronial style castle is set amidst four acres of private tranquil English gardens. The venue hosts weddings, corporate events for up to 150 guests and much more. • Duties included small business management, marketing and sales • Facilitate staff recruitment, induction and training/development, responsible for a team of 25 staff • Rebranding and development of new marketing material including website, sales brochures• Improved venue revenue by 200% by budgeting, negotiating supplier contracts and streamlining event processes, menu development• Implemented additional revenue streams - honeymoon suite accommodation, conference facilities, and regular special events eg. High Tea afternoons and Jazz in the gardens• Project management of the honeymoon suite including construction and interior design