Production Manager
Arlington Heights/Libertyville/Harvard, Il
Manufactured mobile phones for domestic and international customers plus various O.E.M models, working with production and development engineers to improve throughput and eliminate quality concerns Motivate and develop team to achieve and exceed all expectations and goals in cost, quality, and delivery. Decreased Defects per Unit from 4.9 sigma to 5.5 over a 12-month span, which resulted in an increase in production by 12%. Supervised 175 (technical and non-technical) employees Lead production supervisor during the rollout of a new product that required a new production process, working with development team to ensure that all quality concerns were addressed Prepared and communicated performance and human resource type documents. Assisted in preparing the necessary documentation and training required for the ISO 9000 certification of the factory Worked with production and development engineers to improve throughput and eliminate quality concerns. Maintained internal human resource database of over 3000 employees Provided customer support and first level troubleshooting for the operation of Motorola manufactured mobile phones for domestic and international customers plus various O.E.M models, working with production and development engineers to improve throughput and eliminate quality concerns.