Leanne Whalen Email & Phone Number

Peterborough, Ontario, Canada

Peterborough Ontario

Supplier Quality Management; SAE AS9100C Lead Auditor; Process development and monitoring for REACH; RoHS; Conflict Minerals Reporting; Process Development for Risk Management & Regulatory Reporting; Metrics Development; Participative Innovation Lead, Certified Manager of Quality/Organizational Excellence (OE)

Norway

I am based in Norway and will be spending the next few months traveling through Europe. Sometimes life gives us the best experience, and hoping to bring some new perspective and techniques to North America upon my return.

Attained a 98% closure rate of eight month backlog in customer complaints in under three monthsDeveloped customer quality agreement regarding glass vials and ampoule qualityImplemented and trained six staff members in methodology for process compliance monitoring

Reduced cycle time by 15% and increased by 20% defect detection through 2nd Stage Line audit processDevelopment of feedback loops and continual improvement projects resulting in 12% yield improvement in three monthsAchieved 30% increase in detection rates of cosmetic flaws through standardization of lighting equipment

• Coordinate inspection team for 2nd stage line audit, Final inspection and incoming inspection• Analysis and corrective action of process escapes and defect rates• Development of feedback loops and continual improvement projects• Development of training procedures for inspection personnel• Creative solutions for reduced impact of line down situations due to vendor induced quality issues

Identified corrective action opportunities and measurement techniques to determine effectiveness of implemented solutions.Developed and designed Lotus Notes database system for tracking returned materials process improving response to customer time by 350% Led 3 successful ISO audits through accrediting bodyAccomplished On Time delivery improvement of 30% in three monthsSelected to deliver presentations to upper management to define required resources and obtain commitment to complete continual improvement projects on time and under budget.

Trained manufacturing floor of 45 people in formalized processes for continual improvement projects using 8-D problem solving and FMEA (Failure Modes and Effects Analysis)Achieved 60% cost savings on vendor supplied materials through qualification of overseas and local vendors for contracted manufacturing positions Utilized visual management methodologies for updating and clarifying documentationDelivered direct and indirect customer support for quality and technical issues

• Developed and implemented inspection strategies and the data methods required to define• Designed data methods and implementation to provide direct information to the customer regarding product performance• Worked with engineering to analyze design for manufacturability as product was in prototype to ensure smooth transition to high volume manufacturing• Performed analysis of data integrity as multiple databases were merged and as new production is introduced into the data stream

Led organization to 60% scrap reduction over six month period Designed DPMO (Defects Per Million Opportunities) tracking methodology used to benchmark process capability reported to the University of TexasImplemented statistical process controls resulting in 20% yield increase during the first three monthsPerformed analysis of data integrityReported and responded to customer requirements

Developed SPC and communication modelsDelivered training methods for Quality EngineersFacilitated communication across all shifts

Supervised, directed and trained quality personnel across entire business unitProvided site wide quality trainingDefined quality targets and coordinated continual improvement activities across business unit to meet and exceed targetsDesigned and documented rework processes, continual improvement projects, and 5S and Kaizen initiatives in a data driven environment Qualified automated inspection system for solder joints, improving cycle time by 30% in under three monthsContributed to cycle time reduction from 3 days to 17 hours for high volume productsTransitioned large database (over 3000 documents) of documentation from BPCS environment to Lotus notes database using information mapping techniques and visual management techniquesReduced inspection training period from 3 days to 1 day for new contract inspectors while increasing consistency of detection rates to 13% above industry standard

Associate Of Science (A.S.), Quality Engineering

Education record