Leanne Whelan Email & Phone Number

Wexford, County Wexford, Ireland

I manage the day to day activities of the business. * Front office reception. Answer queries by phone email and in person * Meet and greet clients * HR duties, staff training, schedules, and hiring * Seek funding opportunies for growth through grant application * Advertising through social media platforms * Child welfare officer and first aid officer

Wexford, County Wexford, Ireland

Christchurch New Zealand

As a Personal Insurance Consultant at IAG I provide a comprehensive insurance service to customers, ensuring customers needs, wants and values are clearly understood and met by arranging appropriate policies and at all times working in the best interest of IAG Insurance. A Personal Insurance Consultant is a pivotal role within IAG. It is essential that a Personal Insurance Consultant builds and maintains customer relationship on a day to day basis, from policy quotation through to claims processing. The role entails being friendly, approachable and professional in all interactions with existing and potential customers.

Wexford Ireland

•Providing an excellent Customer Service to our clients •Involved in the end-to-end life cycle of processing a trade order received from distributors and clients •Verifying the subscription and redemption orders, keying orders into the system, processing payments, and sending out daily and monthly reports•Respond to client queries on operational targets •Meeting client SLA & KPI requirements •Work accurately and in a courteous, clear and professional manner •Gather all outstanding documents and complete all checks in order to ensure Anti Money Laundering laws have been met

Wexford Ireland

•Handle Customer enquiries across a broad range of topics•Deliver outstanding performance in the Contact Centre by consistently striving to exceed agreed targets •Prepare Reports•Have strong and detailed focus on performance whilst at the same time working within a team environment •Use questioning and listening skills to make judgement on the best solutions or action to a customers query •Be proactive and proficient in promoting products, services and solutions at all time•Perform all duties in an efficient, professional and courteous manner

Sandyford, Dublin

•Worked as part of an outbound cross sales team •Achieved high sales target levels •Handled Multiple tasks in a deadline sensitive environment •Developed an maintained pipeline•Created and identified new leads for different lines of business •Provided friendly and efficient service to customers

Wexford, Ireland

•Deliver telephone based support to brokers, agents and customers on both personal lines and commercial line products•Identify a potential customers Insurance needs and meet these need by providing quotations •Process endorsements, mid cycle changes, payments and deal with and customer queries•Achieve high sales targets •Work as part of a team focused on the achievement of challenging service levels •Developed and maintained agency and broker relationships •Keep upto date on Insurance Industry and legal requirements •Handle multiple tasks in a deadline sensitive environment •Strong contribution to the attainment of financial and operational targets •Specialised in renewals for both personal lines and commercial lines products

Fe1, Law

Professional Certificate In Insurance, Approved Product Advisor Apa

Member of the Insurance Institute of Ireland 2009-2014

Ba Honours In Legal Studies And Business, Legal And Business

Active member of the Law society 2004-2008

Ba In Legal Studies, Legal Studies, General

Certificate In Legal Studies, Legal Studies And Business Studies

Active member of the law society 2004 -2008