• Designed and published monthly learning newsletter to promote training initiatives, reinforce employee knowledge, and build interdepartmental connections• Analyzed and tracked statistical data weekly to show training completion rates and impact• Developed a learning ecosystem in SmartSheet to schedule training classes, track onboarding progress, and maintain synergy with corporate partners while the company LMS was under construction• Assisted with the facilitation of the Department Trainer Program, partnering with the Programs Training Manager to aid the continuing education of 45 trainers• Designed and implemented curriculum ranging from employee and leader onboarding to professional development skills

• Coordinated 6-week technical training program for maintenance apprentices• Designed and maintained job instruction written materials• Designed goal-based development training for leadership team, including topics such as Creating a Safe Environment, Leader vs Manager, and Coaching vs Feedback• Collaborated with Training Managers to champion and implement Valiant at Heart recognition program for team members• Created and implemented professional development workshops on topics including writing performance reviews and building resumes

• Created and implemented new onboarding processes/resources for General Managers• Consulted with human resources and resort leaders to prepare training materials, including periodic training calendars, leadership seminars, and employee relations resources

• Coordinated logistics for company-wide leadership training for 50 participants that employed augmented reality simulations to immerse learners in various company roles• Utilized Adobe Creative Suite and Articulate programs to develop learning materials for online resources, communication skills, and leadership training

• Supported new hires during and after their first two weeks of training, encouraging Specialists to utilize empathy and assist Members to the greatest possible extent within department policies• Initiated ‘white glove service’ program to encourage first time customers to create future business, resulting in an 86% return rate in the first two months• Created knowledge resource database for customer service agents to facilitate information retrieval and reduce time on phone calls

• Created inaugural training course for Warrington Welcome, partnering with university faculty to prepare twelve students for their instructional role in the classroom• Developed 31-page training manual and curriculum guide for students to reference throughout their development as Peer Leaders• Assisted with execution of recruitment and leadership development events throughout academic year, including the annual Freshman Business Leadership Symposium and the university’s first Human Library• Furthered organizational growth by establishing new policies, facilitating continuing education sessions for current members, and standardizing training

• Mentored a total of 132 first-year students in their transition to the University of Florida, acknowledging and accommodating their diverse backgrounds and aspirations• Aided in the development and institution of an ethics case competition with the goal of increasing the students’ awareness of ethical dilemmas, specifically in the business environment• Exercised creativity and flexibility while facilitating engaging discussions and activities on diversity, service, personal branding, campus involvement, and professional development