Marciea Tyson Email & Phone Number

Kennesaw, GA

• Employees are responsible for nine virtual CarMax E-commerce at the CarMax Auto Finance location. Thirteen original team members started in 2012 and our team keeps expanding. Virtual sales consultants provides a.
• Manage and organize 10 CarMax small format stores on virtual desktops and Internet database websites
• Implemented a strategy to create an efficient way to improve productivity and time approvals within two weeks
• Navigate efficiently and smoothly through CarMax systems for a fast paced working environment
• Train new hires, and lead team huddle meetings for serve as mentor for leadership development
• Consistent performance (top 5%) across a range of critical functions, e.g., credit applications, appointments, transfers, and monitors

Kennesaw, GA

• Engaged in outgoing and incoming calls with customers to influence and negotiate payments on past due accounts
• Advised and educated customers on information concerning interest, fees, credit, and payment options
• Created a plan to honor monthly birthdays for every employee on my team
• Closely followed legal and company policies, procedures, and collection laws
• Performed data validation across a number of accounting platforms
• Complied with retention policies and sensitive data regulations by detailing customer interactions on dedicated customer care applications

Jonesboro, GA

• Maintained and trained our consultants on the CCM database system
• Scheduled at least 100 appointments per month for sales and service customers
• Provided face-to-face customer service as a receptionist to 10-20 employees and provided phone assistance
• Prepared reports to the general manager and distributed daily Internet sales leads to our team of consultants
• Reduced costs for marketing and advertising by creating materials within the company versus outsourcing
• Assisted is many departments including; support of charity events for marketing, café, business office, and service

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Associate’S Degree, Prepress Specialist