Marciea Tyson Email & Phone Number

Kennesaw, Ga

Employees are responsible for nine virtual CarMax E-commerce at the CarMax Auto Finance location. Thirteen original team members started in 2012 and our team keeps expanding. Virtual sales consultants provides a world-class customer service experience.• Manage and organize 10 CarMax small format stores on virtual desktops and Internet database websites• Implemented a strategy to create an efficient way to improve productivity and time approvals within two weeks• Navigate efficiently and smoothly through CarMax systems for a fast paced working environment• Train new hires, and lead team huddle meetings for serve as mentor for leadership development• Consistent performance (top 5%) across a range of critical functions, e.g., credit applications, appointments, transfers, and monitors

Kennesaw, Ga

• Engaged in outgoing and incoming calls with customers to influence and negotiate payments on past due accounts• Advised and educated customers on information concerning interest, fees, credit, and payment options• Created a plan to honor monthly birthdays for every employee on my team• Closely followed legal and company policies, procedures, and collection laws• Performed data validation across a number of accounting platforms• Complied with retention policies and sensitive data regulations by detailing customer interactions on dedicated customer care applications

Jonesboro,Ga

• Maintained and trained our consultants on the CCM database system• Scheduled at least 100 appointments per month for sales and service customers• Provided face-to-face customer service as a receptionist to 10-20 employees and provided phone assistance• Prepared reports to the general manager and distributed daily Internet sales leads to our team of consultants• Reduced costs for marketing and advertising by creating materials within the company versus outsourcing• Assisted is many departments including; support of charity events for marketing, café, business office, and service

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Associate’S Degree, Prepress Specialist