• Directed the Landing Team for a large global telecom client project, crafting Level 2 Process Flow and Desktop Learning Procedures, mentoring team members, and liaising with the client’s regulatory group to secure Oklahoma Universal Service Funding (OUSF) for education and healthcare facilities.• Documented essential processes and procedures for a new project, facilitating the training of off-shore personnel, resulting in the team working independently within 6 months and receiving client accolades.• Initiated and conducted targeted Excel training sessions for a project team with limited knowledge, enhancing spreadsheet skills and ensuring independent task completion within project timelines.• Led collaborative research across departments to document and refine OUSF processes, including application initiation, order creation, service tracking, anomaly monitoring, and discounting.• Created Job Aids and Process documentation for the OUSF team, incorporating a Monthly Task Timeline to manage varying responsibilities, streamlining team operations.• Engaged with the Landing Team daily to refine and automate OUSF project procedures, driving improvements in accuracy and efficiency.

• Digitized manual tracking forms by becoming familiar with the product, crafting test cases, and estimating future test efforts, becoming an effective team contributor within 4 weeks.• Enhanced the project’s online application, enabling user online filings and improving digital form submissions, file tracking, and regulatory functions for the Commission’s largest IT project.• Conducted defect and regression testing with Azure DevOps for the project, focusing on organizational, financial, and oil well certification processes, which supported equipment removal and well plugging.• Reviewed and analyzed Environmental Permitting and Support (EPS) user stories and acceptance criteria, collaborating with the product owner and scrum master to estimate testing efforts.• Developed detailed EPS test scenarios and cases, aligning with future Waste Haulers process features.

• Advanced business transformation for a large global telecom client by streamlining the product portfolio and facilitating customer migration to offerings, leveraging deep analysis and project management skills.• Extracted and organized lead lists across various products (ADI TDM, Collaborate, Hybrid Cloud, PNT), ensuring targeted and efficient outreach for product transitions.• Monitored customer circuits to align with product lifecycle milestones for smooth end-of-life transitions.• Distributed communications to stakeholders, detailing critical actions for upcoming product retirements.• Provided support to account teams by supplying product and process insights and worked hand-in-hand with channel marketing to verify and correct customer lists.• Generated weekly metrics and reports, showcasing the team's progress and identifying improvement areas.• Employed tools (OIL, CAP BI, CTA data, DocViewer, Salesforce, Care Tools) for legacy migration projects.

• Oversaw a $275K budget, conducted annual HOA meetings, upheld property standards, and introduced new rules and Design Guidelines, benefiting 265 residences.• Partnered with neighboring HOAs and the Cobb County Planning Commission to monitor and influence county zoning changes, safeguarding the community's appeal and property values.• Refunded $500K in overpaid dues to homeowners and rolled out a 6-month initiative to standardize all decks, stoops, and driveways.

• Executed testing and mentored staff in an Agile environment for a critical conversion project to the Patient Driven Payment Model for Assisted Living patient tracking, ensuring the project met its year-end deadline. • Completed testing for a client’s transition from therapy-based billing to the Patient Driven Payment Model (PDPM) for Skilled Nursing Facilities, leading to the project's timely and defect-free rollout.• Leveraged JIRA and qTest to assist with test design and execution within an Agile framework, ensuring the PDPM enhancements and fixes were delivered accurately and on schedule.• Enhanced final product integrity by revising design specifications and requirements during testing.• Accelerated projects by coaching testers and developers on the Skilled Nursing Facilities application's functions, boosting team knowledge and productivity, and helping meet critical deadlines.

• Supported a private company in delivering software enhancements and fixes, engaging with users for requirement gathering, overseeing the QA team, and performing test plans in an Agile setting.• Led a collaboration with an external vendor to refine patient evaluation forms and integrate these into Electronic Medical Records (EMR).• Initiated the development of web application modules for efficient daily and weekly resident care tracking, with automated data integration into EMR for more detailed assessments.• Gathered critical EMR integration requirements from primary stakeholders, utilizing HL7 protocols and Mirth Connect for patient data exchange with external systems.• Ensured the dependability of software releases through configuration management, maintaining code reliability across updates and urgent fixes.

• Managed the donor database in SQL for a major fundraising event and led tours to promote marine conservation awareness among visitors.

CGI (formally AMERICAN MANAGEMENT SYSTEMS), Georgia, Alabama, Virginia)Configuration Manager, Atlanta, GA 2007 - 2008Identified, controlled changes and maintained integrity and traceability of configuration of work products throughout SDLC for quarterly releases. Mentored team members in CM activities, system and business processes. CGI (formally AMERICAN MANAGEMENT SYSTEMS), Georgia, Alabama, Virginia)Data Warehouse Analyst, Atlanta, GA 2003 - 2007Collaborated with client stakeholders, SMEs, developers and test analysts to define requirements, acceptance criteria, general design and test plans for alterations to data warehouse system utilizing waterfall SDLC processes. Executed system, regression and user acceptance testing for marketing data mart, finance data mart, decision support system, and decision support warehouse aiding creation of ATT’s long-distance billing system.CGI (formally AMERICAN MANAGEMENT SYSTEMS), Georgia, Alabama, Virginia)Project Training Coordinator, Atlanta, GA 2003 - 2008Additional role within scope of analysis and configuration management duties.• Developed training plans, training materials and conducted training for 30+ team members, achieving Capability Maturity Model (CMM) Level 3 development methodology.• Mentored other project training coordinators, ensuring entire project of 200+ employees achieved CMM Level 3 methodology.Additional Roles:CGI (formally AMERICAN MANAGEMENT SYSTEMS), Georgia, Alabama, Virginia)System Tester, Birmingham, ALCGI (formally AMERICAN MANAGEMENT SYSTEMS), Georgia, Alabama, Virginia)Executive Assistant / Project Administrator, Birmingham, ALCGI (formally AMERICAN MANAGEMENT SYSTEMS), Georgia, Alabama, Virginia)Executive Assistant, Fairfax, VA