Lea Martin Email & Phone Number

Phoenix, Arizona

YELP MANAGEMENTManage the distribution and internal communication of incoming Yelp reviews and messages for 750+ claimed pages to respective Regional Vice Presidents and District Managers.Document Yelp reviews and messages to analyze store performance with 20+ reviews and 40+ messages daily in peak season.Provide insight to managers on a resolution roadmap and oversee the communication efforts with customer to ensure it is reflective of the company’s voice.Build strong relationships by offering ongoing support and follow up with all managers and departments involved to establish an effective team to streamline current and future issues.LOYALTY PROGRAM ANALYSTAnalyze customer’s purchase history in CRM system to approve the issuing of customer rewards in missing rewards cases.Support Customer Service Department by assisting in closing open tickets by reissuing, redeeming, or canceling customer’s rewards, adding customer’s missing purchases, and updating customer account information.Detail communication points for Customer Service Agents to relay to customers once tickets are closed to assure customers’ accounts are accurate and current.

Phoenix, Arizona Area

Created content for new products to be viewed by customers on the company’s websites.Uploaded new products including their descriptions, pictures, and features onto the company’s websites.Researched and organized new product features/options to be properly presented to assist in customer’s purchasing decisions.

Phoenix, Arizona Area

Produced articles based on pool equipment, care, and water conservation for the company’s blog. Collaborated with a team on product promotions to be sent to customers via email.Visited Leslie’s store locations to understand store layout concepts and daily store functions.

Phoenix, Arizona

Communicated with local resorts and sponsors to ensure last minute details in preparation for events.Worked on organizing award applications in detailed order for 2-3 award events at a time. Analyzed and edited advertisements and presentations for award events.

Scottsdale, Arizona

Consulted perspective residents about their leasing options, amenities, and how to lease keeping the community’s occupancy at 97%.Responded to current resident’s questions concerning their lease or the property in a timely matter.Assisted in planning and organizing resident events to have an attendance of 150 residents.

Tempe, Arizona

Interacted with first year residents to build a relationship and community through events.Planned 2-3 events each month for residents to get involved in college and learn professional skills.Acted as a mentor for first year students as they journey through their first year of college.

Bachelor Of Science (Bs), Marketing

Graduated Summa Cum Laude Recipient of the Leadership Scholarship Program Recipient of the Amil J. and James J. Ajamie Leadership.

Education record

Education record