Janine Laraza Email & Phone Number

Las Pinas, Ncr, Ph

Scottsdale, Arizona, United States

• Coordinated and facilitated a 2-week on-board process for new C-Level Clients.• Served as a resource and advisor on related issues resolution; collaborated cross-functionally to deliver superior performance results.･Held accountability for LinkedIn Content copy-editing, and the design and implementation of graphic elements including article images and newsletter logos.• Created copies for cold emails and LinkedIn messages.･ As a Press-release manager, I was responsible for managing the complete press release life cycle for our clients.

Metro Manila

I assist the band in making sound business and creative decisions. I also help them to secure record deals, ensure that band members attend band practice sessions, and negotiate contracts on their behalf.

Pasadena, California, United States

• Created the knowledge-based system that sets new standards in automated knowledge for our support team members.･ Assessed scale gaps for employees in the customer service department, and develop training courses to meet identified needs.･ Trained new hires to perform cross-training exercises with experienced workers.･ Managed all exempt employees' coaching, training, and performance improvement actions. ･ Coordinated ongoing technical training, and personal development classes for staff members.

Stamford, Connecticut, United States

･Provided knowledge, resources, and information to support agents･Addressed customers' concerns accurately and timely.･Assisted advisors with material requests and account updates.･Coached and trained agents on improving Customer Interaction and offered advisors guidance.