Learnie Apiado Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Responsibilities- Develop custom reports using SSRS.- Perform daily and weekly system checks including investigation of failed jobs and resolving system issues.- Develop and update Invoice templates.- Using Deltek Vision to do data imports, create user defined workflows, scheduled workflows, perform key conversions such as projects, client merges, and business groups.- Use of Freshdesk to log and monitor client issues and queries- Creating Deltek Vision user access… Show more Responsibilities- Develop custom reports using SSRS.- Perform daily and weekly system checks including investigation of failed jobs and resolving system issues.- Develop and update Invoice templates.- Using Deltek Vision to do data imports, create user defined workflows, scheduled workflows, perform key conversions such as projects, client merges, and business groups.- Use of Freshdesk to log and monitor client issues and queries- Creating Deltek Vision user access and assigning roles.- Use of ServiceNow to raise change requests, log and track client issues and queries.- Assist Deltek Vision users with issues on their project plans, Billings, reports, timesheets and expense, projects and security/access.- Creating and modifying Stored Procedures using MSSQL.- Triage investigations and collecting requirements.- Running sql to produce excel extracts.Some of the major projects I’ve been involved are:Project: Migration of employees from OPUS to CORP domain Responsibilities Identify those employees who’s domain is to be updated based on their location and schedule for migration. Manually update each of those employee’s domain in Vision. Ensure after migration that the users are able to log in successfully in Vision.Project: Cleaning up historic data Responsibilities Identify Clients with invalid addresses and update it with a valid one. Updating Deltek Vision user options to include Unit of Measure, in order to resolve the issue with older versions of reports.  Deleting roles that are no longer required and assigning/updating users to their new roles. Identify invalid country codes in Vision and delete them from the system to prevent users from using them. Show less

Melbourne, Australia

Responsibilities Use of Maximo to log client issues. Assist customer with emails inquiry, requests and complaints. Provide exceptional customer service during telephonic and written communications to make sure the customer requirements are met. Manage various service requests from the beginning to completion. Ensure requests are coordinated and managed effectively and meet the client requirements and expectations. Provide various reports and administrative support… Show more Responsibilities Use of Maximo to log client issues. Assist customer with emails inquiry, requests and complaints. Provide exceptional customer service during telephonic and written communications to make sure the customer requirements are met. Manage various service requests from the beginning to completion. Ensure requests are coordinated and managed effectively and meet the client requirements and expectations. Provide various reports and administrative support to the team leaders in an accurate and timely manner. Ensure all calls are handled in the most efficient manner and issues are resolved within the expected average handling time. Accurately log jobs and provide updates and notes. Provide exceptional call handling skills. Coordinate and schedule service technicians to fix client’s issue. Show less

In SAP support team for the last 8 years. Responsibilities:• Assist customer with emails inquiry, requests and complaints.• Provide ongoing customer service support• Generate reports and other documents requested by users.• Investigate file/data discrepancy reported by users.• Implemented support guidelines to improve responsiveness to common issues.• Development – create/enhance ABAP programs.• Manage and perform system & integration testing and user… Show more In SAP support team for the last 8 years. Responsibilities:• Assist customer with emails inquiry, requests and complaints.• Provide ongoing customer service support• Generate reports and other documents requested by users.• Investigate file/data discrepancy reported by users.• Implemented support guidelines to improve responsiveness to common issues.• Development – create/enhance ABAP programs.• Manage and perform system & integration testing and user acceptance testing (UAT).• Meet with Business and End users to identify requirements.• Perform system analysis and make recommendations for process improvement and efficiency.• Develop functional specifications, interface specifications and reporting specifications.• Identify root cause of the problem and provide resolution.• Daily monitoring of systems and production jobs to fix any system issues or programming errors in order to prevent client/user incidents.• Fixing jobs that has encountered errors.• Production System support (includes on call after hours).• Perform pre checks and post checks for system refreshes.• Perform various tests and checks after system upgrade. • Perform high levels of technical support for business and end users.• Provide user extracts.• Project involvements in analysis, design and implementation.(Full project life-cycle implementation experience). Prior to joining the SAP support team, I was in F&L Application Deployment and Support team. Responsibilities:• Assist customer with emails inquiry and requests.• Coding and testing in VMS environment• Coding and testing using Visual Basic• Assist in User Acceptance Testing• Produce user manuals• Produce support documentations• System support (includes on call)• Perform system analysis and design• Provide user extracts using SQL and EXCEL.• Meet with Business and End users to identify requirements.• Create Functional Requirements and Technical Specifications. Show less