With a total working experience of 18 years, He started his career with BPOs like IBM Daksh and Convergys. With a promotion in 2007 as an associate trainer he has been involved in core training delivery for both product and soft-skill communication.He has also had a chance to work with Education & Skill sector giants like NIIT, and NASSCOM certified TTT programs for PMKVY projects. He was certified as Master Trainer by both Convergys and NASSCOM. Lately, he has been active in his role of a Learning Manager to support training and content development for a SaaS company called VAESO – a digital transformation of footwear & apparel sector.His Skill set includes: Content development and delivery for the business. Change Management delivery during program implementation Continuous improvement through collaboration with various stake holders UK culture, Voice & Accent training Soft skill training, Feedback & Coaching Methodology. Effective communication through conversation drive – Activity based learningProfessional Achievement: Certified Master Trainer by NASSCOM Certified Trainer – Convergys India Pvt Ltd. Certified on the Accelerated Learning Approach by Leaps and Bounds Skilled on both Product, Communication and Culture Training. Played a key role in the transition and implementation of business in Philippines & China. Effective Feedback & Coaching Skills Convergys Leaders as Coaches.