Christopher Leary Email & Phone Number

King Of Prussia, PA, US

• Manage a team of multi-shore software engineers using Agile methodology through the various phases of a project, which includes, but is not limited to: requirements analysis, producing project plans and timelines.
• Communicate with business stakeholders to ensure expectations are consistently met and exceeded while also keeping focus on expanding the client portfolio.
• Accountable for budgeting and risk management throughout the project lifecycle.
• Create and document business processes and workflows during company expansion, with a focus on maintaining updated documentation as the organization evolved.
• Managed internal IT support for the company, including account creation, general desktop support and ensuring that internal tooling is updated.

Charleston, South Carolina, US

• Led and supervised a team of offshore software engineers in delivering production support for critical issues on eCommerce sites for major global brands. Accomplished this via ticket intake through Zendesk and.
• Developed and implemented dynamic reporting dashboards in Zendesk, offering senior leadership essential data for informed decision-making.
• Demonstrated strong leadership in meeting SLAs and consistently achieving an average initial response time under 4 minutes through strong documentation and playbook practices.
• Oversaw service delivery, addressing HR issues within the team and actively participating in client-facing meetings to ensure customer satisfaction.
• Enhanced the operational efficiency of the IT department by introducing project management methodologies, fostering streamlined processes and improved collaboration. This strategic initiative resulted in the heightened.
• Managed the implementation of MDM software to address IT security requirements in a fully remote multi-platform environment

Charleston, South Carolina, US

• Managed a team of multi-shore software engineers using Agile methodology through the various phases of a project, which included but was not limited to: requirements analysis, producing project plans and timelines.
• Communicated with business stakeholders at globally recognized brands to ensure expectations were consistently met and exceeded while also keeping focus on expanding the client portfolio.
• Effectively communicated progress updates to executive leadership.
• Accountable for budgeting and risk management throughout the project lifecycle.
• Demonstrated a high level of expertise in effectively handling numerous projects within tight deadlines while meeting client specifications.
• Maintained access to internal systems and ensured SOC compliance requirements were adhered to via ticketing system and audit logs.

• Significantly contributed to the company's growth, playing a pivotal role in expanding the team from five employees serving four clients to over 45 employees managing 20+ active clients, including globally recognized.
• Hiring manager for all project management team recruits and offering valuable insights on potential hires to the CEO and COO.
• Managed a team of multi-shore software engineers using Agile methodology through the various phases of a project, which included, but was not limited to: requirements analysis, producing project plans and timelines.
• Successfully orchestrated multiple complex Magento 1 to Magento 2 platform upgrade and data migration projects for globally recognized brands. Throughout this process, I forged enduring relationships that extended for.
• Communicated with business stakeholders at globally recognized brands to ensure expectations were consistently met and exceeded while also keeping focus on expanding the client portfolio.
• Accountable for budgeting and risk management throughout the project lifecycle.

Philadelphia, PA, US

• Managed a team of first tier desktop support specialists responsible for supporting approximately 275 machines in a mixed PC, Linux and Apple environment across multiple departments.
• Created and maintained images for 50+ managed Linux desktops (Fedora) and charged with maintaining several Red Hat servers including LAMP stack.
• In charge of creating and maintaining Group Policy Objects and all Active Directory structures for Windows machines in supported areas.
• Main technical contact for multiple large LAMP/Drupal based departmental websites and consultant for web development issues for other computing staff.
• Assisted with maintenance and setup of several research critical/high performance servers.
• Planned and researched internal tooling projects across the entire SAS Computing team (i.e: Patching solutions, PM platforms, CMS platforms).

Philadelphia, PA, US

• Provided first tier desktop support for the Institute for Research in Cognitive Science as well as the Perception Psychology departments where I was responsible for about 175 machines running a mostly Windows and Apple.
• Responsible for creating and maintaining all group policy objects and the active directory environment.
• Managed a windows server which acted as a backup server for cognitive science center.
• Maintained departmental website and fielded web design related questions.

Philadelphia, PA, US

• Assisted with first tier desktop support
• Recorded and posted online classes
• Re-imaged computers and performed software upgrades
• Responded to support first-tier desktop support calls from faculty, staff and graduate students