Lea Staley Email & Phone Number

Houston, Texas, United States

• Provided strategic business analysis services to business partners in the Personal Lines and Commercial Lines Property and Casualty Insurance department.
• Utilized various requirements elicitation techniques such as interviews, document analysis, workshops, and surveys to extract business needs from internal and external stakeholders.
• Crafted comprehensive business requirements and functional specifications for IT projects and enhancements ensuring overall project clarity.
• Defined and created written test criteria, test matrices, and predetermined test results to ensure accurate and error-free test results.
• Scheduled and conducted walk-throughs with internal and external stakeholders to review elicited business requirements and test plans to ensure business needs and processes are captured accordingly.
• Conducted meticulous User Acceptance Testing (UAT), contributing to the development of reliable systems.

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· Served as a vital link between business operations and software development team facilitating effective collaboration between the parties. · Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, and distinguished the underlying true needs of user requests.· Authored detailed.

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· Served as primary liaison on premium billing projects to facilitate seamless communication between business stakeholders and technical teams.· Assisted billing product owners, development team, and QA in new client implementations and regularly scheduled software releases.· Performed business requirement gathering sessions through stakeholder interviews.

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· Acquired healthcare project specifications for newly requested enhancements, updates, and/or defect corrections. · Crafted comprehensive business requirement documentation, user stories, and acceptance criteria.· Performed root cause analysis to identify and document existing business processes and determine new opportunities for process development and.

El Segundo, California, United States

• Developed initial Rough Order of Magnitude (ROM) estimates for new project requests and evaluated criteria for future estimates.
• Developed project estimates based on early lifecycle stage data, such as preliminary, high-level business and system requirements.
• Clearly documented and communicated business requirements, assumptions, dependencies, risks, and project cost to applicable leadership teams.
• Lead in the establishment of standards and procedures for project estimating.
• Worked closely with IT teams in the development of estimates for projects and provided information for the prioritization and staging process.
• Conducted in-depth analysis of project estimations vs. actuals and reported trend metrics.

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• Provided expertise of software product Nexsure, an online insurance agency management system.
• Evaluated client’s current business system environment to determine the utmost effective implementation strategy.
• Performed troubleshooting and maintained documentation of all reported issues and defects
• Worked closely with cross-functional teams to gain an in-depth understanding of end-user business processes
• Assisted project managers with complex projects related to operational business functions impacting internal departments and external customers

Brea, California

· Provided accounting expertise of software product Nexsure, an online insurance agency management system.· Defined system errors reported by end-users and developed solutions by evaluating alternative workflows when a defect has been reported to technical team. · Provided thorough understanding and replication of business processes and identified system.