Lea Terzakis Email & Phone Number

Help individuals and groups achieve their purpose and reach their full potential. Work with individuals on courageous authenticity through mental and emotional resilience. From this place of strength we use proven tools to foster successful relationships and achieve goals. LT learning experiences include validated tools from business, brain science and biblical teachings. There are large doses of encouragement, positivity & accountability. Sessions always move towards action and a way forward that is authentic to each person. • Individual Faith-based Coaching • Group Coaching • Speaking Engagements • Leadership development facilitation and training "Lea did a great job setting us up for success. It was evident she was invested in me and our time, always being on time, prepared with thoughtful questions and engaged in active listening. The care was genuine and authentic. She was attuned to the Spirit in leading and asking thoughtful questions. Lea felt like a God sized gift in the midst of a wilderness journey. I felt like she was truly invested in me and the process." Kate"I always felt very heard by Lea and she helped me process things/make sense of what I was saying as I was saying it. I. I felt like I could be very open when speaking with Lea and I never felt judged. I always looked forward to my coaching sessions with Lea because I knew she would help me see the positive in things, hype me up, and make me think about things from a different perspective. I also appreciate how she brought it back to my goals consistently and provided a purpose behind our meetings. I feel much more confident about approaching my new role at work from my sessions with Lea." EmmaTopicsFaith | Purpose-driven | Identity | Self-awareness | Confidence | Joy | Emotional Intelligence | Mental Models | Stress Management | Psychosocial Safety |Communication | Conflict Management | Leading from the Heart

• Facilitate virtual advanced coaching workshops to global audiences in a group learning format • Design and test new community learning offers for participants to walk away with tangible action steps to excel as leaders• Organize and facilitate community roundtable discussions for organizational leadership• Develop and run tailored coaching workshops upon request

Chicago, Illinois, United States

We are a flexible coworking space located in the Lincoln Square neighborhood of Chicago. We offer private and shared co-working spaces for all your personal and professional needs. • I create an environment that is productive and allows for meaningful connection in the growing virtual work environment. • Oversee the P&L by managing expenses and sales through growth strategies. Coworking Space | Shared Office Space | Premium Wi-Fi | Training Rooms | Meeting Rooms | I9 Signatures | Printing | Space for photoshoots and headshots | Private Offices

•Achieved my Masters in Learning and Organizational change as leader passionate about enabling people to create opportunities for growth, innovation, impact and effective transformation. •Gained skill sets and knowledge to operate effectively in any sector for coaching, strategic change, organizational culture work, learning and performance. •Advanced my capabilities with dealing with complex, ambiguous challenges through action learning and by drawing on research and insights from a diverse set of academic and professional disciplines such as organizational development, organizational and social psychology, change management, knowledge management, social networking, and design. •Earned an Organizational and Leadership Coaching certificate focused on communication, collaboration, support, cognition and accountability.

Worked with Strategic Talent Solutions Partner and the Misericordia Emerging Professionals Board for a short term program. Wrote and delivered 360 Feedback Reports, provided individual executive and team coaching to Board members.

•Partnered with the HR Vice President to support the Allstate Emerging Businesses, consulting with a conglomerate of 6 small to medium technical companies’ Presidents and their senior leadership teams, translating business need to develop targeted human capital strategies to support business direction. •Drove senior leadership effectiveness across companies and set up forums to solve business problems collectively, target and engage top talent, manage succession and enhance talent acquisition to meet current and future business demands of the Emerging Businesses organization and individual companies. •Developed strategic business cases for our Allstate CEO by consulting with executives on promotions, organizational and job design, total compensation and performance management to maximize business impact.•Partnered with HR Officers and 12 Directors in planning, communication and strategic operations of the HRBP department consisting of 190 employees to ensure we are best able to drive our value proposition to our clients.•Consulted with HR design teams on enterprise talent management initiatives by providing feedback to create efficient and integrated solutions to impact the department and our clients.•Completed enterprise employee reskilling proposal in partnership with HR Vice President for the Allstate Operating Committee on a strategic plan to transform to a learning culture and prepare Allstaters for the future of work.

In partnership with Boston Consulting Group on a 16-week initiative, led a cross functional team of 7 to conduct Strategic Workforce Planning for the Claims organization.• Defined workforce challenges and drivers rooted in robust analytics, assessment and supply/demand modeling against Claims future business strategy.• Prioritized strategies to address gaps and built an actionable talent implementation plan to align the workforce to deliver on our Claims business strategy and goals with a new talent aspiration.

Northbrook, Il

Supported Allstate’s Claims Operations Department, Midwest Claims Service Area as well as Regional employees including but not limited to Marketing, Finance, Product, and Corporate Relations. Collaborate and consult with business leaders and their teams. This includes the development, implementation and monitoring of a variety of these initiatives: • Human Capital Planning – allocate and deploy human capital to maximize talent investment and drive superior execution. • Talent Management – attract, develop, motivate and retain key talent to support business growth imperatives in conjunction with the human capital plan. This includes focusing on recruitment, learning and development, performance management, compensation and benefits, succession management and diversity. • People Consulting – develop strategic business cases and analyses to support business decisions.

Northbrook, Il

Manage a team of 16 Case Managers and day-to-day center operations by monitoring workflow, collaborating closely with center support teams, tracking service gaps and implementing/hiring resources to ensure optimal service levels as well as a collaborative and engaged work environment.• Responsible for the growth and development of employees through training, guidance and coaching • Establish goals and evaluate employees’ performance and potential; provide recommendations for promotions, transfers and salary/merit increases• Review existing processes and operational metrics to recommend process improvements to senior leadership• Develop and maintain effective working relationships with internal and external parties including our international vendor• Respond to escalated complex inquiries regarding interpretation of HR policies, procedures, rules and regulations

Northbrook, Il

Lead a team of 9 direct reports and partner to support the entire frontline of a team assisting all employees of Allstate. Goal is to consistently maintain operational excellence, an environment of trust, continuos growth and a customer focus.• Manage internal AskHR processes to ensure efficient delivery to customers through coaching and process improvements• Assist employees with developmental plans and opportunities• Analyze team scorecard to identify training and efficiency opportunities • Lead a cross functional team across HR to reassess ownership of HR functions to ensure efficiency across the department as well as to achieve the best experience for the employees we support across the organization

Northbrook. Il

Support the AskHR organization and provide project management on new work coming in to the center • Developed the AskHR Exit Counseling and Interview proces as well as the training, communication and roll-out in to the AskHR center within a four week timeframe to provide a better experience for customers as they leave Allstate.• Launched a branding campaign for the enterprise to bring awareness of AskHRs services.• Ran an overpayment analysis for one of our Claims regions and conducted a call with frontline leaders in order to provide best practices with employee timekeeping to avoid overpayments and keep costs down in their offices.

Northbrook. Il

Responsible for driving growth and improving customer loyalty by supporting the regional marketing strategy and program management for countrywide projects to support Allstate Agents. • Created and executed a change management strategy with 14 regions to transition them to one direct marketing platform to achieving efficiency, effectiveness and consistent measurement with direct marketing.• Managed a temporary remote worker running reports for a campaign for 3,000 agents countrywide.• Designed and launched a countrywide Annual Insurance Review direct marketing campaign to improve agency Allstate Customer Experience Survey (ACES) scores.• Acted as the primary contact for regions and developed weekly communications to the 14 regions on key program updates.

Denver, Colorado

Had ownership of improving the Customer Experience Scores of one of Allstate’s Claims Service Areas consisting of 9 states, by identifying process and performance opportunities through observation and trend analysis.•Recognized as 1 of 2 out of the 14 CSAs with a positive variance to the customer experience goal by examining current operations then forming and executing an action plan which improved the customer experience results up from second to last in the country to first in the country.• Led training sessions to over 180 Claims adjusters on various claims handling processes, improving customer interactions.• Individually coached frontline employees as well as consulted leaders on a new coaching process.. • Developed new metric reports for leaders and employees on customer experience results.• Increased usage of 75% among employees of a process improvement after creating and executing a change management plan for the identified the inefficiency.

Northbrook, Illinois

Designed, developed and executed initial phases of an Enterprise wide project, Allstate’s Employee Value Proposition, as a project manager.• Led all program management work such as team communications, status updates, meeting planning and revitalizing the team share point site for a team.• Conducted internal benchmarking through leading focus groups of 60 field employees, creating a cross-functional team of 16 people and administering surveys across the organization.• Identified and partnered to create the communication strategy across the Human Resources organization and with key stakeholders.• Increased internal placement by advising in the design and execution of the Enterprise Talent Market (ETM) initiative into.

Undergraduate Assistant for the Human Capital Metrics course in Miami University's Management Department. Responsibilities included coaching students through their company consulting projects due at the end of the semester. This was an extensive project working for companies such as Fifth Third Bank, Nestle and Bob Evans to assess a Human Resource metric to make strategic business decisions.

Supported customers by answering legal inquires, executing payments and scheduling appointments. Prepared numerous legal documents consisting of pre-trial lists, discovery motions and estate documents.

Member of the Society at Miami University. Held yearly events with Human Resource Specialists giving us us the opportunity to learn about current industry practices and trends.

Led the PR team consisting of the editor, alumni relations, philanthropy, technology and sports chairs. Responsible for organizing and planning our annual philanthropy event which increased profits by 30% from the previous year. Created and implemented the Public Relations plan for our organization promoting a favorable chapter image on campus.

Tasked with reviewing and updating Spencer Stuart's 360 degree feedback survey and administering it to employees throughout the company utilizing the Performance Management Site. Other responsibilities included documenting the completion of the sexual harassment training program and combining compensation and benefits records with key employee information on an Excel database.Given the opportunity to work with the Knowledge Manager division of Spencer Stuart to perform an extensive executive search of key players in the Minneapolis area. Thoroughly trained in search engines including Hoovers and OneSource.

Master'S Degree, Learning And Organizational Change

Equipping leaders with the vision, knowledge, and skills to facilitate sustainable, positive organizational transformation.

Bachelors, Business Management

Activities and Societies: Kappa Alpha Theta, Society of Human Resource Management, Panhellenic Association, Undergraduate Assistant.

Education record