Lea Titova Email & Phone Number

Moscow

Project for low cost travel agency Cheap TripThe task was to create a new service concept which can help to engages new clients, improve customer experience and strengthen the brand.We have conducted a design research (external& internal), designed service map, benchmarking, trend forecast. The new service concept gives opportunities to involve 90% of.

Moscow

San Francisco, USA

Innovative Product & Service, Global Service-Jam, workshopAdaptive Path, San Francisco, USA

Moscow

Lumiknows project Trendwatching in Russia for Philips ElectronicsWe have created a consumer trendbook with CMF strategy (color, material, finish) (teamwork).Lumiknows project Design research in Russia for Merck Sharp & Dohme, MSD (USA)We have organized the design research for MSD in Russia (teamwork).

Moscow

Customer experience design for Raiffaizenbank (Austria), diplom projectI had to find opportunities of improving the customer experience. I conducted the design research, benchmarking and trend forecast and generated the insights through the design thinking method. The new service concept can engage 10% of new clients; solve many problems in the customer.

Moscow

I have organized the marketing department and developed the marketing and brand strategy. The marketing and sales strategy allowed a small company to grow into the largest distributor of the International Corporation. Several foreign brands were successfully launched.

Design Management

Master Of Science (Msc), Economic, Marketing And Management