Leatrice L. Baldwin, Shrm - Cp Email & Phone Number

Atlanta, Georgia, United States

Atlanta, GA

• Responsible for sourcing, interviewing and placing top talent within the Delta Community Credit Union.
• Key member of the Talent Management Acquisition team.
• Functions as the liaison between candidates and the hiring manager.
• Researches and investigates new ideas to create innovative sourcing strategies.
• Maintains a strong network of contacts and integrates strategic thinking and perspective with immediate recruitment needs.
• Manages the College Internship and Recruitment Programs.

Atlanta, GA

• Responsible for the day-to-day supervision of the Member Care Call center employees.
• Provides leadership and direction to staff in order to ensure operational excellence and superior customer service.
• Partners with Human Resources in the recruiting, interviewing, and hiring selections.
• Develops, implements and facilitates training for call center staff.
• Assists with the coordination of staff scheduling to ensure appropriate coverage for the call center.
• Coaches and evaluates agents to meet call center standards through positive feedback, encouragement and work plans.

Alpharetta, GA

• Primary Operational Support contact and CIS liaison for America’s largest prepaid MVNO with over 8M subscriber accounts and $672M in annual revenue.
• Supported Account Manager and CIS leadership team by effectively managing daily reseller interactions.
• Resolved reseller issues by aligning with support departments while maintaining constant reseller contact.
• Responsible for documenting, communicating, and maintaining all operational notifications, processes, procedures and M&Ps.
• Implemented and facilitated network and IT firewall change controls for network and system access.
• Responsible for the operational support of User Network access and security requests and Ad Hoc reporting.

Alpharetta, GA

Responsible for the growth and management of existing Reseller relationships as well as providing and coordinating necessary operational support.Partnered with the Account Manager in maximizing the overall Reseller relationship as measured through financial performance and customer satisfaction.Responsible for engaging in reseller contract negotiations in.

Alpharetta, GA

Responsible for operational support and execution of specific tasks in response to customer inquiries and requests. Supported Account Manager and CIS leadership team by effectively managing daily reseller interactions.Responsible for providing operational support such as User ID requests and Ad Hoc reporting to both the account management teams and.

Atlanta, GA

Supervised and coordinated daily work efforts of inbound call center associates ensuring the resolution of reported network service disruptions.Managed, motivated and developed a team of 25 technical support and roaming associates. Assisted with recruiting and hiring efforts to ensure adequate staffing. Effectively executed the channel vision, mission, and.

Communications

High School