That's Infotech Pte Ltd or in Short That's ITThat's IT Approach is for an Pro-Active, Holistic approach to Security by covering these crucial areas- Ongoing Monitoring of the Dark web for stolen or compromised employee credentials- Managed Service of IT Automation including Cyber Anti-Virus and DNS-Level Protection directly onto workstations thus eliminating the need of physical firewall- Microsoft 365 Emails, Share-Point, Advanced Threat Protection and Mobile Security- Email Phishing Simulation- Security Awareness & Training Videos

Leading the service delivery management of all projects under the assigned customers and ensure that the quality, customer satisfaction, revenue and profitability targets are achieved for the delivery centresService Management- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service- Maintaining high performance levels for service-related processes, and implementing improvement activities- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery- Developing a deep understanding of projects to gain insights into the scope of service delivery- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimizationPerformance and Quality Management- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades- Providing accurate and regular reports to the management on performance of the service delivery- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departmentsTechnical Perception- Supervising desktop, mobile application and web application management teams to facilitate continual improvements in the environment- Collaborating with technical design teams to set standards for software, hardware, and security