I manage non-profit business activities such as grant writing. Additionally, I supervise the peer support team and review their notes for clients. I also oversee the food pantry and clothing pantry.

Provide supervision for peer support employees and assign clients. Maintained the food pantry and delivered senior boxes, demonstrating my compassion and care for the community.Occasional grant writing and data collection.Complete intake and assessments.Maintains clients' records by reviewing case notes and logging events and progress.Completes needs assessments and update goal plans for clients.Monitors cases by verifying clients' attendance, observing and evaluating treatments and responses, advocating for needed services and entitlements, obtaining additional resources, intervening in crises, and providing personal support.Maintains clients' records by reviewing case notes and logging events and progress.Administers and submits toxicology screens.

I oversee the non-profit operations, including grant writing, supervising the peer support team, reviewing client notes, and managing the food and clothing pantry.

Admits new clients by reviewing records and applications; conducting orientationsDetermines clients' requirements by completing intake interviews; determining the need for treatment objectives and plans.Establishes treatment programs by setting schedules and routines, coordinating provided services, and arranging resources, including transportation and escort.Monitors cases by verifying clients' attendance, observing and evaluating treatments and responses, advocating for needed services and entitlements, obtaining additional resources, intervening in crises, and providing personal support.Maintains clients' records by reviewing case notes and logging events and progress.

Provided accurate and appropriate information in response to customer inquiriesDeveloped effective relationships with all call center departments through clear communication.Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiriesDeveloped effective relationships with all call center departments through clear communication.Collected customer feedback and made process changes to exceed customer satisfaction goals.

Properly directed inbound calls in phone queues to improve call flow.Provided cross-training to new staff members.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries.

Provided customer policy evaluationsDetermined discounts and surcharges according to state-specific guidelines.Provided customer service to customers and agents.Provided internal training when needed.Promoted client retention through high-quality service and follow-through.