♦ Nationwide data science and analytics support to the Navy Recruiting Command and the Bureau of Naval Personnel.

♦ Parttime IT contractor working with various agencies in support of short term contracts around the world. IT roles include but not limited to: Data Science, Test Engineer, Systems Engineer, Network Administrator, Technology Consultant and Managed Service Provider.

♦ Developed, updated and managed team related documentation, workflows and job aids across various projects for Cisco. ♦ Atlassian Jira system administrator and subject matter expert. Installed, maintained and configured Jira platforms for internal software developer projects and Service Desk support for the Cisco Online Learning Library. ♦ Retained database integrity and performed daily Ubuntu server maintenance and backups. ♦ As a Senior Service Desk agent, scheduled and delegated trouble call issues to junior agents and assisted agents with complex issues and escalations. Directly interfaced with customers, end users and other organizations to document and resolve over 2300 various cases. ♦ Worked closely with software engineers and content teams to document bugs and provide quality assurance feedback for new features and software patches. ♦ Worked closely with data analysts and Tableau engineers to find and fix data anomalies, QA Tableau queries, and develop executive analytical reports. ♦ Provided technical and consulting feedback to other project team leaders during daily calls and organization meetings.

♦ Developed a service desk system to interface issues with the Cisco Learning Library customers and a workflow process scheme; increasing response times and resolution by 200%. ♦ Database engineer and developer, assisting Cisco executives with generating weekly and quarterly reports. ♦ Tier 2 Systems and Support Engineer for the Cisco Learning online content. ♦ Quality assurance administrator for all Cisco online web content and analytical reports. ♦ Technical documentation writer and workflow process architect; increasing cost savings by streamlining complex technical development and solutions.

♦ Engineer and IT Consultant for over 231 business organizations, closing an average of 120 remote and onsite tickets a week.♦ Direct and personalized onsite support to a diverse client base in different industries across the US; which include Hospitals, Rehabilitation centers, construction, research laboratories, software and electrical engineering, manufacturing plants, local government, hotels, food services, online marketing and legal firms. ♦ Recruited and on boarded new businesses, substantially increasing the company revenue. ♦ Consulted with leadership to help improve quality of service to clients. ♦ Cataloged technology discovery and onboarding documentation for new and existing clients. ♦ Trained team members and clients on various technical topics. ♦ Weekly service board dispatcher. Delegated service requests to other team members across various locations in the US.

Remote and on-site technical support and technology consultant for 200+ clients. Managing user accounts, computer assets , servers, wireless networks and security.

♦ Consulting home users and small businesses with technology appropriate to their objective, project management practices applicable to their business, technical service, and affordable tools necessary for everyday functions. ♦ Built new desktop computers and installed Windows XP, 7, 8, 10 and Linux Red Hat and Ubuntu OS.♦ Configured / upgraded Microsoft Windows servers and provided high level technical design. ♦ Designed graphics using GIMP, Adobe Photoshop and Paint.NET, website templates incorporating JAVA, HTML/DHTML and Adobe Flash, installed PHP forums and managed a MySQL database for Blazer Betty online retail company and Fashion Ignite & Co, an art and photography business.

♦ Lead and trained over 300 diverse IT professionals on 67 Navy and Marine Corps military installations working closely with high ranking government executives and operations leaders. ♦ Administered delivery and deployment for over 100,000 computer assets, providing onsite and remote customer service, break fix support, and hardware, software & network troubleshooting. ♦ Coordinated with HP and Contractor resource requirements ensuring maximum utilization and travel cost savings. Allowing the extra resources being used to get ahead of schedule in other regions. ♦ Wrote and updated new policies and procedures for the CoSC and NGEN contract. Improving the overall legibility, presentations and productivity. ♦ Consulted contingent IT contractors and customers on complex issues and policies, and maintained interaction with Help Desk point of contact (POC), datacenter POC, Field Services POC, various Capability POCs, and vendors to ensure the quickest possible resolution.♦ Managed complex, time sensitive projects remotely and on site for over 96 locations, and held daily technical bridge calls and the communications to the customer.♦ Developed various data collection tools with VBScript, MS Excel and MS Publisher, making it possible to automate the data gathered on the field by the deployment technicians, and increasing productivity by 75%. ♦ Tier 3 Network Administrator for the Department of the Navy intranet. ♦ Information Assurance specialist and incident correspondent. ♦ Support escalation engineer and lead subject matter expert for Windows 7 implementation

♦ Actively managed personnel to conduct classified operations aboard a naval vessel during Operation Enduring Freedom.♦ Responsible for relaying critical information to high-level personnel using specified document layouts for highlysensitive missions.♦ Maintained a multimillion dollar assets and equipment aboard ship for underway operations.♦ Worked closely with logistical and placement support units to insure highly sensitive materials were delivered to designated locations around the world.♦ Lead and trained a team to perform routine maintenance on complex electronic equipment, using highly advanced technical manuals and procedures.♦ Held classroom training over broad range of technical and operational topics. ♦ Developed a program management system for the weapons department that earned the command a battle “E” award during 2009 Navy wide qualifications, and was awarded the Navy and Marine Corps achievement medal for the effort.

♦ Administered data migration and hardware upgrades on HP and DELL platforms on NIPR and SIPR computer assets. ♦ Performed troubleshooting on LAN, VLAN, Routers, Firewalls and TCP/IP network, working closely with the service desk. ♦ Made suggestions for improvements to current procedures, increasing productivity and efficiency. ♦ Developed trouble shooting procedures and provided on the job training to team members. ♦ Committed to assisting clients and technicians with computer, networking and system issues, resulting in a promotion of Supervisor, and later being hired to work directly for Hewlett-Packard.