Nick Leblanc Email & Phone Number

Lenexa, Ks, Us

Basking Ridge, Nj, Us

Lead a team of industry experts, hyper focused on delivering the next evolution of design-time automation (such as GenAI). Additionally, emphasize the importance of a strong foundation including: governance, scalability and human factors.

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Primary Applied Skills - (Strategy/Managing/Analyzing/UX/Testing)• Developed and ran (100+) complex personalized campaigns targeting initiatives on the My Verizon App Feed.• Created personalization logic standards to optimize campaign creation.• Governed all inbound Feed card campaigns to ensure placement, targeting, value, and other factors.• Built a strategy to automate Feed card personalization.• Constructed the process of Feed card ideation, design, development, and execution.• Partnered with infrastructure team to integrate new delivery platforms within the My Verizon Feed.• Utilized analytics as a decision-making tool to determine the most logical path forward.• Consistently generated brainstorming ideas that ranged from low hanging fruit to transformational.• Performed deep-dive analysis on reporting metrics to discover trends and build business cases.• Received many accolades from various organizations as a result of my performance.• Mentored interns, new employees, and direct-reports through task delegation and training.

Basking Ridge, Nj, Us

Primary Applied Skills - (Strategy/Managing/Analyzing/Designing/Testing)• Formed mobile strategies that consider the market outlook and the customer and business needs.• Applied cross-functional management techniques such as delegation to a multitude of projects.• Implemented a redesign of the iOS and Android applications resulting in a projected $30M in incremental savings in the first year.• Provided readouts for projects to audeinces ranging from front-line employees to high-level executives.• Analyzed user experience to ensure we have applied the best customer experience.• Produced marketing collateral for promotions.• Designed wireframes and visual compositions for application enhancements.• Provided 24x7 testing support when the job called for it.• Received many accolades from various organizations as a result of my performance.• Led teams to implement projects that reduced Care Call In Rate and generated Revenue.• Completed Waterfall and Agile based projects, utilizing project management tools and processes.• Executed other Marketing and National projects that brought in roughly $5M in incremental savings.• Increased the app store rating for the iOS application from 2.5 stars to over 4 stars in a matter of months.• As a team, doubled the overall key maintanence transactions in 2014.• Established myself as a Subject Matter Expert within the application, UX, and self-serve spaces.• Consistently generated brainstorming ideas that ranged from low hanging fruit to transformational.• Mentored interns, new employees, and direct-reports through task delegation and training.• Performed deep-dive analysis on reporting metrics to discover trends and build business cases.

• Diagnose client’s PC & networking issues and deliver repairs remotely & in-house. •Design multi-channel branding and other marketing solutions.•Assisted shopping with tailored technology solutions around the customers needs.

Overland Park, Kansas, Us

Primary Applied Skills - (Knowledge of SDLC/Managing/Designing/Troubleshooting)• Executed multiple Waterfall based projects at one time that tied into the progression of Sprint’s brand, both directly and indirectly. These projects ranged anywhere from smaller ticket-fix (fine tuning) issues to larger enterprise efforts relating to Sprint’s customer facing platforms & subsequent support platforms.• Demonstrated ability to conduct meetings between project shareholders (both technical and non-technical) and resolved day to day issues on projects involving process roadblocks and deliverable slippages.• Worked with cross-functional teams that developed requirements, timelines, schedules, tasks, status reports, and general project communications.• Applied a high level of technical skills towards the System Integration/ Test Engineering team directly to help develop test cases and triage application/project issues (both technical and non-technical).• Designed initial implementation of Customer Care Tool (now used by 35K+ agents).

Overland Park, Kansas, Us

Primary Applied Skills - (Development/Design/Troubleshooting/Testing/CMS)• Managed Sprint’s highly personalized wireless portal.• Identified and targeted campaigns to customers using precision methods.• Promptly addressed all portal related issues and concerns.• Acted as usability specialist ensuring the quality of the contents being updated on the wireless portal and ensuring the consistency of the visual experience on new handsets.• Worked directly with handset specification team to provide feedback for maintenance releases.• Increased, through teamwork, customer’s usage of Sprint Web from 500,000 to 800,000 users a day working as a browser/handset specialist.• Reduced turn around process, from 7 to 3 day, for submitting content updates for Sprint’s portal through tuning to quality and efficiency.• Enhanced 80% availability of web sites on mobile phones by assisting in a project that included physically attaching an add-on to the mobile gateway. • Reduced technical issues, from 60+ to 10+, in 3 months by leading a team of specialists and designing a strategy to solve and completely extinguish all remaining issues. • SprintWeb Portal Launch: Key team member of a team that launched one of Sprint’s only seamless deployments. Thoroughly involved in portal design of SprintWeb & new development. Performed site verification (testing) and evaluation for new and existing devices. Provided end-to-end testing and developed test cases on all products included with deployment.• OpenWeb Launch: Provided certification expertise in successfully launching OpenWeb transcoding solution from OpenWave. • Identified Major Security Hole: Key member of a group that found a major security hole within Sprint’s Premium Content Sales Platform.• Documented all issues and enhancements. Maintained the layout of the portal and customized settings that had been made by the portal administrator.

Bachelor'S Degree, Applied Organizational Leadership

Associate'S Degree, Business Administration And Management, General

Technical Diploma, Web Design / Webmaster