Processing of Orders for Credit and Cash/Proforma Customers on SYSPRO within KPI ensuring accuracy and attention to detail o Provide efficient Customer Service to internal and external stakeholders by managing day to day order processing in professional manner o Develop and maintain a good knowledge of the industry, and the customer services/distribution policies of Macmillan in order to provide an excellent service to all customers o Working on Fresh Desk o Handling Inbound and Outbound Calls o Dealing with Customer Queries regarding their orders o Invoicing Orders on SYSPRO o Tracking Customer Orders o Processing RMA's

Check-in customers o Ticket and Reservations o Passenger Queries o Assisting Unaccompanied Minors o Assisting Passengers With Special NeedsDealing with customer escalations o Managing Staff Performance and Reports