Build excellent relationships with designated customers in the business and shareholder areas to align IT Services to business objectives. Define, Implement and Manage SLAs for assigned services and ensure delivery of service to agreed levels.Assisting through customer integration (pre-sale and post-sale state) Liaising with internal departments (Service Assurance, NOC, Developer teams, Sales Team, Product Managers) Liaising with customers in accordance with the superiors’… Show more Build excellent relationships with designated customers in the business and shareholder areas to align IT Services to business objectives. Define, Implement and Manage SLAs for assigned services and ensure delivery of service to agreed levels.Assisting through customer integration (pre-sale and post-sale state) Liaising with internal departments (Service Assurance, NOC, Developer teams, Sales Team, Product Managers) Liaising with customers in accordance with the superiors’ instructions.The purchase planning system to reorder quantities, based on regression analysis over a pre-determined period, Show less

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment… Show more Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment • Customize desktop hardware to meet user specifications and site standards • Performs work in compliance within specified warranty requirements • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Show less