Lebogang Rantsima Email and Phone Number

• Compiled administrative reports to track operational performance and facilitate decision-making.• Calculated gross profit margins to assess financial health and profitability.• Conducted food costing analysis to optimize menu pricing and control expenses.• Managed stock counting procedures to maintain accurate inventory levels and prevent shortages.• Coordinated receipt of stock from suppliers and distribution to respective departments to ensure timely availability of goods.• Participate in training programs to understand the company’s operations, policies, and procedures.• Attend workshops and seminars to enhance management skills.• Assist in daily operational tasks across different departments to gainhands-on experience.• Learn and understand the specific functions and workflows of eachdepartment.• Monitor and analyze departmental performance and provide reports to senior management.• Identify areas for improvement and recommend solutions.• Lead and manage small-scale projects to develop leadership and project management skills.• Ensure projects are completed on time and within budget.• Work collaboratively with team members to achieve common goals• Contribute to team meetings and brainstorming sessions.• Build and maintain relationships with colleagues, mentors, and other stakeholders.• Attend company events and networking sessions to increase professional connections.

• Serve food and beverages professionally, ensuring exceptional customer service standards.• Set up and clean tables and service areas before and after meal service.• Proactively check with customers to ensure satisfaction with meals and promptly resolve any issues or concerns.• Assist in daily operations of food and beverage outlets, including front-of- house and back-of-house activities.• Learn and execute standard operating procedures related to food preparation, service, and sanitation.• Interact with guests to ensure high-quality service and address any concerns or inquiries promptly.Learn to anticipate customer needs and provide personalized experiences• Work closely with kitchen staff, servers, and other team members toensure seamless operations.• Participate in team meetings and contribute ideas for improvingoperational efficiency.

• Perform thorough cleaning and upkeep of guest rooms to maintain high standards of cleanliness and comfort.• Ensure cleanliness of hotel corridors, lobby, and other public areas to enhance guest experience.• Delegate tasks to junior staff members, ensuring adherence to hotelstandards and timely completion of assignments.• Conduct training sessions to educate staff on effective handling of customers’ requests and inquiries, aiming to enhance guest satisfaction and loyalty.• Assist in overseeing daily housekeeping operations to ensure cleanliness and hygiene standards are met.• Learn and implement standard operating procedures for room cleaning, laundry management, and public area maintenance.• Assign tasks to housekeeping staff and monitor their performance to ensure efficient workflow.• Conduct training sessions to educate staff on housekeeping procedures,safety protocols, and guest service standards.• Ensure compliance with health and safety regulations and hotel policies related to housekeeping operations.• Promote a safe working environment for housekeeping staff and guestsalike.• Collaborate with other departments, such as front office and maintenance, to coordinate guest requests and resolve issues efficiently.• Participate in departmental meetings and contribute to improving operational processes and guest satisfaction initiatives.

• Respond to guest inquiries, requests, and concerns in a timely and professional manner.• Handle phone calls, take messages, and direct calls to appropriate personnel or departments.• Assist guests with check-in and check-out processes, ensuring smooth transitions and resolving any issues that arise.• Make reservations and manage accommodation bookings accurately andefficiently.• Monitor and manage office supplies to ensure availability for dailyoperations.• Place orders for supplies as necessary to maintain adequate stock levelsand support office efficiency.• Perform banking tasks, including counting and recording daily revenues from various hotel departments.• Verify and reconcile ledgers to ensure accuracy before submitting invoices for payment processing.• Respond promptly to guest inquiries and requests to ensure exceptional customer service.• Manage incoming phone calls, take messages, and transfer calls to appropriate departments.• Assist guests with check-in and check-out procedures, including processing payments and issuing room keys.• Make accommodation bookings and reservations for guests, ensuring accuracy and efficiency.• Monitor and replenish office supplies to ensure availability for daily operations.• Place orders for supplies as needed to maintain stock levels and support operational efficiency.• Handle banking tasks, including tallying and recording daily earnings from each department.• Review ledgers to validate debtors’ invoices before submission for payment processing.• Compile front office administration reports such as debtors’ reports and daily end-of-day reports.• Supervise junior staff members during shifts and conduct training sessions to uphold service standards.• Perform duty management responsibilities, overseeing hotel operations and ensuring smooth functioning.

• Perform clerical duties such as filing, photocopying, and organizing documents.• Participate in training sessions and workshops to enhance skills and knowledge in the field.• Collaborate with team members on various tasks and projects to achieve collective goals.• Assist in day-to-day operational tasks across different departments as required.• Take on special assignments or initiatives as assigned by supervisors.• Prepare and maintain reports, records, and documentation related to assigned tasks.• Adhere to company policies, procedures, and ethical standards in all aspects of work.• Seek feedback from supervisors and peers to continuously improve performance and skills.• Greet and welcome guests warmly, providing directions and assistance as needed.• Respond promptly to guests’ inquiries and requests to ensure a positive experience.• Scan and organize documents efficiently to maintain accurate records and facilitate smooth operations.• Sort and deliver faxes to relevant personnel, ensuring the fax machine and printer are operational at all times.• Make beds, replace used towels with fresh ones, vacuum carpets, and clean and disinfect bathrooms to maintain cleanliness and guest comfort.• Respond promptly to guests’ special requests for items such as cribs, cots, and extra towels, ensuring their needs are meteffectively.