Cory Lebson Email & Phone Number

A typical Lebsontech project includes 2 staff members with a range of 1 to 5 people (including management of Lebsontech staff, contractors and sometimes client staff). Research* Preliminary research and requirements gathering: interviews, documentation reviews, competitive analyses* Exploratory research such as ethnographic studies and contextual inquiries* Usability testing anywhere (in-person or remote) at any point in the development process* Focus groups related to websites and technology* Agile (and SAFe-Agile) lean research working within a Scrum framework* Card sorts including both online and offline efforts, creation and analysis of dendrograms* Survey design and analysis of data (including powerful Excel skills plus some use of statistical software)* Reporting findings and design recommendations as slides, docs, videos, personas, journey maps & meetingsEvaluation and Strategy* Design critique workshops and expert (heuristic) reviews: usability, information architecture and content analysis* Accessibility (W3C WCAG and Section 508) reviews and training (DHS Trusted Tester Certification)Strategy meetings as well as informal strategic discussionsTraining, Mentoring, and Hiring Support* Classroom training and talks about topics related to both methods and careers* Staff mentorship with hands-on training and long-term guidance and support* Support of UX hiring by defining needs and positions, developing job descriptions and reviewing candidates* Creation, facilitation and promotion of public and private UX-oriented events

UX research support for Fast teams across the United States including: Usability testing of state government systems, expert reviews, and collaborative workshops; Keynote speaker at multiple Fast events

Many research projects for a variety of government, commercial, financial and non-profit clients. See full list of organizations on the Lebsontech website (https://lebsontech.com/#clients)

* Creation of two-day web usability workshop offered from 2009 - 2013 both monthly at FEMA HQ and nationally to FEMA regional offices and field offices - over 700 people trained through 50 workshops* Usability studies of FEMA web and mobile sites and applications with disaster survivors and homeowners* Disaster survivor usability studies with survivors in Galveston, Atlanta, Nashville, Chicago, Raleigh, Tampa and New York City* Disaster manager usability studies at conferences in Orlando, San Antonio, Las Vegas and Toronto* Interviews with Disaster Recovery Center (DRC), Call Center and Joint Field Office (JFO) staff* Eye tracking usability study on disaster preparedness content for Ready.gov* Focus groups with disaster managers, disaster survivors, general public, and disability leaders* Heuristic usability assessments and accessibility reviews for approximately 40 FEMA and DHS websites and mobile sites and apps.* Accessibility / 508 compliance evaluations: Department of Homeland Security (DHS) Section 508 Trusted Tester Certified* Card sorts with disaster survivors, disaster managers and the general public* Extensive user experience support for FEMA's new Drupal implementation and website migration* Developed new FEMA style guide that was adopted agency-wide* Extensive involvement in projects related to SEO, web analytics and ForeSee surveys*Related publication: Lebson, Cory. 2011. "The Critical Importance of Web Usability in Disasters: Agency-Wide Efforts to Promote Usability at FEMA." International Association of Emergency Managers (IAEM) Bulletin, Vol. 28, No. 11 (November, 2011)* Related conference presentation includes: Lebson, Cory. 2010. “How can FEMA’s Individual-Assistance Web Resources Be Improved?” Individual Assistance ESF #6 Conference, San Diego, California, April 28, 2010.

Sunnyvale, Ca, Us

LinkedIn Learning author page: https://www.linkedin.com/learning/instructors/cory-lebsonUsing AI in Research Projects (2023)Conducting Remote Research Sessions (2023)Planning a Career in User Experience - Second Edition (2023)Finding Meaning in Your UX Design Career (2022)Managing Stakeholders on Research Projects (2022)Conducting Research in a Post-Pandemic World (2022)UX Research: Being Flexible (2022)UX Research: International Projects (2022)Empathy in UX Design (2019)Hiring and Managing UX Professionals (2019)Freelancing and Consulting in User Experience (2017)Strategies for Successful UX Freelancers (2017)Planning a Career in User Experience (2016)

Milton Park, Abingdon, Oxfordshire, Gb

Book website: https://uxcareershandbook.com

Houston, Texas, Us

President in 2014: Responsibilities involve strategic planning, management of board, budget oversight, outreach and coordination with other organizations, conference planning, social media and marketing effortsDirector of Strategic Partnerships in 2012 and 2013: Responsible for reaching out to other national and international organizations in order to establish connections and cross-promote activities and ideas, served on elections committee and involved with 2013 - 2014 conference planning.Also president of UXPA DC chapter from 2010 - 2012 (see listing below)

Houston, Texas, Us

UXPA DC president from 2010 - 2012 (board member from 2009 - 2013)As UXPA DC president, was responsible for running one of the strongest US chapter with the help of the board and volunteers, and for overseeing monthly event planning and events, web and membership management and social media pages. Also assisted with the UserFocus 2010, 2011 and 2012 conference planning.

Herndon, Va, Us

* Managed staff and external vendors* Advocated for usability and user research throughout the company* Oversaw research studies of distance learning products* Drafted RFPs and managed vendors for satisfaction surveys that required third-party validation * Involved with all aspects of survey design, implementation, analysis and reporting

Global, Us

* Full-time on a 6-month contract to convert TN3270 “green screens” into a web-based enterprise application. * Managed user experience activities for “batch processing” portion of project including regular meetings with business and architecture teams, requirements gathering, heuristic reviews, and iterative wireframe creation.

Silver Spring, Maryland, Us

* Started in 1994 as undergraduate intern, then functioned as staff human factors engineer, and later as a contractor before coming back full-time from 2004-2007; contracted usability projects since 2008* Managed projects involving user research, information architecture, SEO and web analytics* Member of the management team: company operations, client relations and business development* Responsible for internal IT operations: management of IT team, usability labs and staff support* Developed and managed 40,000-person recruitment and reminder system

Farmington, Connecticut, Us

* Involved with a project to integrate mobile devices into the medical school curriculum. * Managed program to train UCHC faculty on the educational value of mobile* Created a Windows Mobile student encounter log. Role involved the creation of wireframes and an interactive prototype. * Managed developers to create a final product subsequently utilized by the entire medical school. * Simultaneously worked with clinical skills division to revamp and automate their data collection process.

M.B.A., Business Administration

M.A., Sociology

B.S., Psychology Honors