Eduardo Castro

Eduardo Castro Email and Phone Number

Aligning Technology to Business Goals!!! Global Executive | Chief Information Officer (CIO) - Digital Transformation Director | Digital Care - Customer Service Director | Strategy & Governance | Cyber Security @ Beesion
Eduardo Castro's Location
Miami, Florida, United States, United States
Eduardo Castro's Contact Details

Eduardo Castro personal email

n/a
About Eduardo Castro

A service-oriented Chief Information & Security Officer (Director of Technology) and Director of Customer Service Operations, dedicated to digitally transforming governance and operational models for improving return of investment through innovative technology and a sound IT strategy, while enhancing customer experience and satisfaction across 10+ countries in America and Africa, supporting revenue chains above 1.5 Billion USD a year and managing annual budgets over 80 Million USD for 50+ Million CustomersAn expert in fulfilling business needs, communicating achievements to stakeholders, managing the end-to-end lifecycle of technology, and defining creative solutions for disruptive challenges, with a proven track record of improving agility based on strong management skills, strategic leadership and encouraging a high-performance culture. A top executive driven by customer experience and commercial success based on providing a strategic direction and in the definition and execution of detailed business plans considering also technical factors and a proper financial management of resources.

Eduardo Castro's Current Company Details
Beesion

Beesion

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Aligning Technology to Business Goals!!! Global Executive | Chief Information Officer (CIO) - Digital Transformation Director | Digital Care - Customer Service Director | Strategy & Governance | Cyber Security
Eduardo Castro Work Experience Details
  • Beesion
    Vice President Support & Maintenance
    Beesion May 2024 - Present
    Fort Lauderdale, Florida, Us
    View
  • Cxt Advisors
    Principal Advisor
    Cxt Advisors Jan 2024 - Present
  • Millicom (Tigo)
    Digital Care & Transformation Director - Customer Experience Latam
    Millicom (Tigo) Jan 2019 - Dec 2023
    Luxembourg, Luxembourg, Lu
    Multi-Country. Customer Service & Self-Service Strategy for a customer base of 50+ Million Customers and 10,000+ Customer Service Agents,. Digital Transformation. Customer Journeys Design. Net Promoter Score. Operational Frameworks and Playbooks. Performance management. Technology Evolution. Project Management. Governance frameworks. Efficiency Improvement. Sustained 2 digits YOY Costs Reduction. Vendors Management.
    View
  • Tigo El Salvador
    Digital Transformation Director - Customer Experience
    Tigo El Salvador Nov 2015 - Dec 2018
    La Libertad, Sv
    Customer Service Strategy. Digital Transformation. Self Service Penetration. Customer Journeys Design. Cross-Functional Processes. Implementing Net Promoter Score. Billing stabilization. Project Management. Commissioning schemas. Increasing Net Promoter Score from 48 to 56 for retail stores in 4 months. Achieving 80% of improvement in billing processes.
    View
  • Cable & Wireless
    Cio - Chief Information Officer Panama
    Cable & Wireless Nov 2013 - Oct 2015
    London, England, Gb
    Digital Transformation. Technology & Business Shared Understanding. Developing New Revenue Streams. Management of Technology. Cloud & Mobile Apps. Big Data, Real-Time Analytics & Marketing Campaigns. Capacity Management. Retail Systems. Mobile Money Eco System. Billing stabilization. IT performance. Project Management. HR Management System. Compliance. Enterprise Architecture. Governance frameworks. Efficiency Improvement, Costs Management. SLA fulfillment. Achieving 50% reduction in transaction times,
    View
  • Millicom International Cellular
    Chief Information Officer & Security Officer Tanzania
    Millicom International Cellular May 2011 - Oct 2013
    Luxembourg, Luxembourg, Lu
    Business Process Outsourcing (BPO). Regional IT Security Framework. Performance Management. Real Time Campaigns. Data Center. Data Warehousing. Middleware. BSS. OSS. Dealers Management. Project Management. Billing Operations. Compliance. Enterprise Architecture. Governance frameworks. Efficiency Improvement, Costs Management. SLA fulfillment. Achieving 99.99% of IT Systems availability. Vendors Management.
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  • América Móvil
    Chief Information Officer & Security Officer Central America
    América Móvil Nov 2003 - May 2011
    Miguel Hidalgo, Mexico Df, Mx
    Governance frameworks for a Multi-Country Cluster (5 Countries). Defining IT STrategy. Efficiency Improvement, Management of Technology. Continuous Improvement. Costs Reduction. SLA fulfillment. Operations, Maintenance & Billing Management.. Online Charging. Regional IT Security. B2B VPN. BSS. OSS. ERP (Materials Management, Analytical Accounting, Treasury, Financial Consolidation, Payroll). 360 Customer View. IT Operations. Performance Management. Availability Management. MPLS Network. Data Center. Compliance. Enterprise Architecture. Satellite Comunnications. Real-Time Services. Data Analytics. Achieving 99.99% of IT Systems availability. Vendors Management.
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  • Orange
    Chief Information Officer & Security Officer El Salvador
    Orange Nov 1998 - Oct 2003
    Issy-Les-Moulineaux, Île-De-France, Fr
    Governance frameworks. Defining IT Strategy & Technology Roadmaps. Management of Technology. Business Plans. Efficiency Improvement, Continuous Improvement. Costs Reduction. Enterprise Architecture. Operations, Maintenance & Billing Management. Online Charging. IT Security. Implementing: BSS, OSS, ERP (Materials Management, Analytical Accounting, Treasury, Financial Consolidation, Payroll). 360 Customer View. IT Operations. Performance Management. Availability Management. Data Center. Compliance. Achieving 99.99% of IT Systems availability. Vendors Management.
    View
  • Banco Cuscatlan
    Network Manager & Pmo
    Banco Cuscatlan Mar 1987 - Nov 1998
    Sv
    Program Manager / Project Manager. Governance Framework. Data Center. Management of Technology. Data & Radio Networks for Multi Protocol Communication. Technical Support. Technology Lead for Initial Public Offering (IPO). Credit Cards Switch. Banking System. Accounting System. Y2K. IT Security. Compliance. Project Management. Costs Management. SLA fulfillment.
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Eduardo Castro Skills

Telecommunications Mobile Devices Integration Team Leadership Project Management It Management Vas Wireless Team Management Business Strategy Product Management Mobile Communications Business Intelligence Bss Business Analysis Networking It Service Management Ip Itil Project Planning Pmp Strategic Planning 3g Solution Architecture Change Management Vendor Management Cloud Computing Billing Systems Roaming Data Warehousing Crm Software Project Management Data Center It Strategy It Operations Business Process Outsourcing Requirements Analysis Service Delivery Wireless Technologies Network Design Gprs Mentoring Erp Lte Umts Motivation Business Resilience Ss7 Project Portfolio Management

Eduardo Castro Education Details

  • Universidad Centroamericana 'José Simeón Cañas'​
    Universidad Centroamericana 'José Simeón Cañas'​
    Electronics And Communications
  • Universidad Europea Del Atlántico
    Universidad Europea Del Atlántico
    Project Management

Frequently Asked Questions about Eduardo Castro

What company does Eduardo Castro work for?

Eduardo Castro works for Beesion

What is Eduardo Castro's role at the current company?

Eduardo Castro's current role is Aligning Technology to Business Goals!!! Global Executive | Chief Information Officer (CIO) - Digital Transformation Director | Digital Care - Customer Service Director | Strategy & Governance | Cyber Security.

What is Eduardo Castro's email address?

Eduardo Castro's email address is ed****@****com.com

What schools did Eduardo Castro attend?

Eduardo Castro attended Universidad Centroamericana 'josé Simeón Cañas'​, Universidad Europea Del Atlántico.

What are some of Eduardo Castro's interests?

Eduardo Castro has interest in Science And Technology, Economic Empowerment.

What skills is Eduardo Castro known for?

Eduardo Castro has skills like Telecommunications, Mobile Devices, Integration, Team Leadership, Project Management, It Management, Vas, Wireless, Team Management, Business Strategy, Product Management, Mobile Communications.

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