Vice President Support & Maintenance
Current
May 2024 - Present
AeroLeads people directory · profile
Eduardo Castro Email & Phone Number
Aligning Technology to Business Goals!!! Global Executive | Chief Information Officer (CIO) - Digital Transformation Director | Digital Care - Customer Service Director | Strategy & Governance | Cyber Security
at
Beesion
1 work email found
@millicom.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Aligning Technology to Business Goals!!! Global Executive | Chief Information Officer (CIO) - Digital Transformation Director | Digital Care - Customer Service Director | Strategy & Governance | Cyber Security
Location
Miami, Florida, United States
Who is Eduardo Castro? Overview
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Quick answer
Eduardo Castro is listed as Aligning Technology to Business Goals!!! Global Executive | Chief Information Officer (CIO) - Digital Transformation Director | Digital Care - Customer Service Director | Strategy & Governance | Cyber Security at Beesion, based in Miami, Florida, United States. AeroLeads shows a work email signal at millicom.com and a matched LinkedIn profile for Eduardo Castro.
Eduardo Castro previously worked as Vice President Support & Maintenance at Beesion and Principal Advisor at Cxt Advisors. Eduardo Castro holds Engineer In Eletricity, Electronics And Communications from Universidad Centroamericana 'José Simeón Cañas'.
Company email context
Email format at Beesion
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{first}.{last}@millicom.com
86% confidence
AeroLeads found 1 current-domain work email signal for Eduardo Castro. Compare company email patterns before reaching out.
Profile bio
About Eduardo Castro
A service-oriented Chief Information & Security Officer (Director of Technology) and Director of Customer Service Operations, dedicated to digitally transforming governance and operational models for improving return of investment through innovative technology and a sound IT strategy, while enhancing customer experience and satisfaction across 10+ countries in America and Africa, supporting revenue chains above 1.5 Billion USD a year and managing annual budgets over 80 Million USD for 50+ Million CustomersAn expert in fulfilling business needs, communicating achievements to stakeholders, managing the end-to-end lifecycle of technology, and defining creative solutions for disruptive challenges, with a proven track record of improving agility based on strong management skills, strategic leadership and encouraging a high-performance culture. A top executive driven by customer experience and commercial success based on providing a strategic direction and in the definition and execution of detailed business plans considering also technical factors and a proper financial management of resources.
Listed skills include Telecommunications, Mobile Devices, Integration, Team Leadership, and 46 others.
Current workplace
Eduardo Castro's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Eduardo Castro work experience
A career timeline built from the work history available for this profile.
Principal Advisor
Current
Cxt Advisors
Jan 2024 - Present
Digital Care & Transformation Director - Customer Experience Latam
Multi-Country. Customer Service & Self-Service Strategy for a customer base of 50+ Million Customers and 10,000+ Customer Service Agents,. Digital Transformation. Customer Journeys Design. Net Promoter Score. Operational Frameworks and Playbooks. Performance management. Technology Evolution. Project Management. Governance frameworks. Efficiency.
Jan 2019 - Dec 2023
Digital Transformation Director - Customer Experience
Customer Service Strategy. Digital Transformation. Self Service Penetration. Customer Journeys Design. Cross-Functional Processes. Implementing Net Promoter Score. Billing stabilization. Project Management. Commissioning schemas. Increasing Net Promoter Score from 48 to 56 for retail stores in 4 months. Achieving 80% of improvement in billing processes.
Nov 2015 - Dec 2018
Cio - Chief Information Officer Panama
Digital Transformation. Technology & Business Shared Understanding. Developing New Revenue Streams. Management of Technology. Cloud & Mobile Apps. Big Data, Real-Time Analytics & Marketing Campaigns. Capacity Management. Retail Systems. Mobile Money Eco System. Billing stabilization. IT performance. Project Management. HR Management System. Compliance..
Nov 2013 - Oct 2015
Chief Information Officer & Security Officer Tanzania
Business Process Outsourcing (BPO). Regional IT Security Framework. Performance Management. Real Time Campaigns. Data Center. Data Warehousing. Middleware. BSS. OSS. Dealers Management. Project Management. Billing Operations. Compliance. Enterprise Architecture. Governance frameworks. Efficiency Improvement, Costs Management. SLA fulfillment. Achieving.
May 2011 - Oct 2013
Chief Information Officer & Security Officer Central America
Governance frameworks for a Multi-Country Cluster (5 Countries). Defining IT STrategy. Efficiency Improvement, Management of Technology. Continuous Improvement. Costs Reduction. SLA fulfillment. Operations, Maintenance & Billing Management.. Online Charging. Regional IT Security. B2B VPN. BSS. OSS. ERP (Materials Management, Analytical Accounting.
Nov 2003 - May 2011
Chief Information Officer & Security Officer El Salvador
Governance frameworks. Defining IT Strategy & Technology Roadmaps. Management of Technology. Business Plans. Efficiency Improvement, Continuous Improvement. Costs Reduction. Enterprise Architecture. Operations, Maintenance & Billing Management. Online Charging. IT Security. Implementing: BSS, OSS, ERP (Materials Management, Analytical Accounting, Treasury.
Nov 1998 - Oct 2003
Network Manager & Pmo
Program Manager / Project Manager. Governance Framework. Data Center. Management of Technology. Data & Radio Networks for Multi Protocol Communication. Technical Support. Technology Lead for Initial Public Offering (IPO). Credit Cards Switch. Banking System. Accounting System. Y2K. IT Security. Compliance. Project Management. Costs Management. SLA.
Mar 1987 - Nov 1998
2 education records
Eduardo Castro education
Engineer In Eletricity, Electronics And Communications
Universidad Centroamericana 'José Simeón Cañas'
Master'S Degree, Project Management
Universidad Europea Del Atlántico
FAQ
Frequently asked questions about Eduardo Castro
Quick answers generated from the profile data available on this page.
What company does Eduardo Castro work for?
Eduardo Castro works for Beesion.
What is Eduardo Castro's role at Beesion?
Eduardo Castro is listed as Aligning Technology to Business Goals!!! Global Executive | Chief Information Officer (CIO) - Digital Transformation Director | Digital Care - Customer Service Director | Strategy & Governance | Cyber Security at Beesion.
What is Eduardo Castro's email address?
AeroLeads has found 1 work email signal at @millicom.com for Eduardo Castro at Beesion.
Where is Eduardo Castro based?
Eduardo Castro is based in Miami, Florida, United States while working with Beesion.
What companies has Eduardo Castro worked for?
Eduardo Castro has worked for Beesion, Cxt Advisors, Millicom (Tigo), Tigo El Salvador, and Cable & Wireless.
How can I contact Eduardo Castro?
You can use AeroLeads to view verified contact signals for Eduardo Castro at Beesion, including work email, phone, and LinkedIn data when available.
What schools did Eduardo Castro attend?
Eduardo Castro holds Engineer In Eletricity, Electronics And Communications from Universidad Centroamericana 'José Simeón Cañas'.
What skills is Eduardo Castro known for?
Eduardo Castro is listed with skills including Telecommunications, Mobile Devices, Integration, Team Leadership, Project Management, It Management, Vas, and Wireless.
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