Lecinda Fialho Email & Phone Number

London Area, United Kingdom

- Perform basic procedural duties to assist in the administration of internal client relationships.- Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.- Complete routine customer requirements support duties.- Perform a variety of prescribed customer service activities and handle non-standard or more complex customer cases and enquiries using existing procedures. - Create, organise and maintain files for… Show more - Perform basic procedural duties to assist in the administration of internal client relationships.- Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.- Complete routine customer requirements support duties.- Perform a variety of prescribed customer service activities and handle non-standard or more complex customer cases and enquiries using existing procedures. - Create, organise and maintain files for correspondence and records.- Support development of personal capabilities by pursuing existing formal and informal training opportunities. Show less

London Area, United Kingdom

- Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals.- Manage time efficiently to enhance customer experience and ensure prompt and professional service across all branch zones, including banking hall, counter, self-service, and enquiries. - Effectively comply within Risk Management Framework including policies, processes, procedures and governance.- Ensure compliance with… Show more - Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals.- Manage time efficiently to enhance customer experience and ensure prompt and professional service across all branch zones, including banking hall, counter, self-service, and enquiries. - Effectively comply within Risk Management Framework including policies, processes, procedures and governance.- Ensure compliance with mandated training.- Fulfil customer transactions and account servicing requests accurately.- Take responsibility for personal development and performance. Show less

London Area, United Kingdom

- Provide outstanding customer service in all interactions, ensuring guests feel valued and satisfied with their dining experience.- Handle any customer complaints or issues professionally and escalate to management when necessary.- Coordinate between the front and back of the house to ensure orders are processed smoothly and delivered on time.- Handle consumer with precision and efficiency.- Welcome guests as they arrive, manage reservations, and ensure timely seating.-… Show more - Provide outstanding customer service in all interactions, ensuring guests feel valued and satisfied with their dining experience.- Handle any customer complaints or issues professionally and escalate to management when necessary.- Coordinate between the front and back of the house to ensure orders are processed smoothly and delivered on time.- Handle consumer with precision and efficiency.- Welcome guests as they arrive, manage reservations, and ensure timely seating.- Organize and allocate tables based on guest preferences and restaurant capacity.- Ensure that the kitchen and food preparation areas are clean, sanitized, and organized according to health and safety standards.- Food preparation, organize supplies, and monitoring stock levels to ensure the kitchen is well-prepared.-Adapt to different roles within the restaurant as needed, providing support where demand is highest. Show less

Sheffield, England, United Kingdom

- Responsible for ensuring that guest rooms, public areas, and other facilities are maintained to a high standard of cleanliness and comfort.- Monitor and restock cleaning supplies and guest amenities.- Ensure all cleaning activities meet health and safety standards.- Interact with guests politely, addressing any questions or requests.- Work collaboratively with others while also being capable of completing tasks independently.

London, United Kingdom

- Address customer’s inquiries, resolve issues, and provide information about products or services.- Ensure customer satisfaction and maintain positive relationships with clients.- Communicate effectively, handle various tasks, and represent the company in a professional and courteous manner.- Maintain up-to-date knowledge of the company’s products to effectively answer customer questions and make recommendations.- Follow company policies and procedures, including data… Show more - Address customer’s inquiries, resolve issues, and provide information about products or services.- Ensure customer satisfaction and maintain positive relationships with clients.- Communicate effectively, handle various tasks, and represent the company in a professional and courteous manner.- Maintain up-to-date knowledge of the company’s products to effectively answer customer questions and make recommendations.- Follow company policies and procedures, including data protection and confidentiality standards. Show less

Bachelor’S Degree, Banking And Finance

Functional Skills Qualification, English And Mathematics, Level 2

- Functional English speaking, listening, communication at Level 2 - Functional English reading at Level 2 - Functional English writing.

Esol Course - Btec Diploma, English, Level 1

Gcse Qualification - Techinal Option In Civil Construction, English, French, Portuguese, Mathematics, It, History Of Architecture, Resistance Of Materials..., A