Leck Intharath Email & Phone Number

San Diego, CA, US

Carlsbad, California, United States

• SUMMARYThis position is responsible for GMP compliance of the facility. Supports in the management, oversight, & timely closure of the Nonconformance reports, Corrective and Preventive Actions, and Deviations..
• Provides QA oversight and timely closure of NCRs, Deviations & CAPAs.
• Supports in GMP investigations & Audits.
• Provides QA guidance to staff and training on quality system requirements.
• Conducts information gathering sessions with cross-functional departments to obtain required information & data to complete investigations.
• Assess & document product impact within investigations.

San Diego, CA

• Responsible for teaching monthly classes online and in classroom and developing curriculum for the Sociology department. In addition, serves as LMS administrator for Blackboard online teaching platform.
• Taught over 50 classes in subjects related to Sociology (Cultural Pluralism, Principles of Sociology, Popular Culture)
• Taught over 1000 students online, in classroom settings, and on Military Bases.
• Averages 4.25/5 rating in student evaluations for class quality, support, and engagement.

La Jolla, CA

• Provided instructional support for the Academic Services Department and served as liaison for faculty for online curriculum development and accreditation.
• 2012 Presidential Player’s Award winner at National University for employee of the year out of 2000 employees
• Reviewed over 700 student and faculty research applications for the NU Institutional Review Board
• Trained over 105 faculty members in 16 departments in online curriculum development
• Modified and created over 200 courses and degree programs alongside other faculty members
• Member of the Institutional Review Board

San Diego, California, United States

• Confirming COVID 19 lab results
• Conducting COVID 19 disease investigations
• Identifying contacts and opening contact investigations to be completed by the Contact Tracer Team
• Providing home isolation requirements and instructions; providing County temporary lodging referrals as needed
• Maintaining up-to-date information about COVID 19 disease prevention, transmission and investigation processes by attending weekly virtual Q & A sessions with epidemiology subject matter experts
• Maintaining up-to-date and accurate data entry in an electronic charting system.

San Diego, California, United States

• Provided training to volunteer election workers for upcoming elections on behalf of the Registrar Of Voters
• Part of team that trained over 7000 poll workers throughout San Diego County.
• Presented curriculum consisting of customer service skills, updated voting procedures and election laws.
• Prepared reports about class performance including competence of volunteers for working at the polls.

San Diego, CA

• Provide analysis, training, troubleshooting, and Tier 2 Technical Support to patients and medical providers for Continuous Glucose Monitoring system and supporting software resulting in overall customer satisfaction.
• Serves as an escalation point for VIP Customers
• Consistently exceeds expectations for adaptability, communication, efficiency, and technical expertise year after year
• 33% faster average handle time on calls to serve more patients and medical providers
• Serves as an author for job aides and training documents for new and current products
• Mentors Tier 1 Technical Support Representatives

San Diego, CA

• Provided Tier 1 technical support for financial advisors and staff with proprietary software, Salesforce, digital certificates, and email hosting. In addition, assisted with training and onboarding new clients and.
• Served an average of 40 plus clients and internal staff daily via phone and email
• 20% faster average handle time on calls to serve more advisors
• Authored job aides and training documents for new and current products

Greater San Diego Area

• Collected demographic, economic and housing data on behalf of the U.S. Census Bureau. Responsible for canvassing neighborhoods, documenting and reporting data
• Completed over 500 interviews with residents and assisting with completing their census form.
• Assisted people with completion of 2010 Census form and provided translation services in Laotian.

San Diego, CA

• Research Assistant IIProvided Support to Faculty by conducting experiments, gathering and analyzing information and data, and writing literature reviews and reports for sponsored research projects. Submitted research.
• Worked on 2 research projects focusing on youth offenders and second strike parolees.
• Conducted and transcribed over 30 interviews and coded over 100 incident reports.

San Diego, CA

• Processed home equity loan documents for clients.
• Closed and funded an average of 40 loans per month
• Average loan closing time was 27 days.
• Processed $1 million worth of loans per month

Ma, Sociology

Ba, Asian American Studies