Please ask my resume available in 4 or 1 page format.I am currently Managing Consultant at British Telecomin the Business Transformation / Change management areas.According to Gartner, 80% of the problems find their originwith people and process and only 20% with the technology.I use my IT and management experience and focus on people and processes.Practically, I deliver IT Operations Strategic Reviews with Microsoft at their Enterprise Customers.I use ITIL, MOF and the Infrastructure Optimization Model during 3 days workshops to optimize support operations.I get very high customer satisfaction rates at all the customers I worked withI am also helping Imperbel to migrate country per country their legacy CRM towards Microsoft Dynamics.I also give lectures on major management gurus or personal organization to junior managers helping them and you return on increased effectiveness.Specialties: Services managementChange management, people and process improvementITIL, MOF, IOM, Consultant with Microsoft, MS Dynamics CRMPersonnal & team improvement training