Responded to customer inquiries and provided personalized support to address issues and concerns.Maintained a high level of customer satisfaction by handling complaints and resolving service problems efficiently.Assisted customers with product information and guidance, ensuring they had a smooth experience with the platform.Collaborated with the team to improve customer service processes based on feedback.Tracked and reported customer interactions to identify trends and opportunities for enhancing the customer journey.

Conducted in-depth user, market, and competitor research to support strategic fundraising and business decisions.Engaged with potential investors and partners, effectively communicating the startup’s vision and value proposition.Supported fundraising efforts, contributing to proposals, pitch decks, and relationship-building strategies.Collaborated with the leadership team to develop and implement business strategies for early-stage growth.

Assisted in payroll processing, ensuring accuracy and compliance with company policies and labor regulations.Supported the Key Account (KA) team by managing client communications and addressing service-related inquiries.Collaborated with internal teams to maintain client satisfaction, resolving payroll-related issues efficiently.Conducted data entry and verification tasks, maintaining accurate payroll records for multiple clients.Contributed to process improvement initiatives to enhance payroll accuracy and efficiency.

Conducted thorough research, collected and analyzed data, and presented findings to support decision-making processes.Demonstrated excellent translation skills by providing accurate and precise translations of various documents, including proposals and other deliverables.

Collaborated with key opinion leaders (KOLs) and key opinion consumers (KOCs) to develop compelling articles and media content.Managed client relationships, pitching and selling the company’s services to potential partners and clients.Supported the sales team in creating and executing strategies to drive revenue growth.Ensured timely delivery of high-quality content that aligned with both client and company goals.