Engagement Manager
CurrentResponsible for Smile’s commitments to clients.- Client support: Strategic and operational advice on all project phases- Project/Product team management: Leading project/product teams (1 to 10 people) and coordinating various project stakeholders- Documentation: Writing functional documentation and functional testing- Nearshore resource management: Managing nearshore resources (international environment)- Optimization and governance: Optimizing, governing, and tracking tickets, making the backlog visible- Performance tracking: Monitoring production performance and profitability- Business development: Participating in pre-sales (build, TMA, etc.)