Ledarius Dunlap Email & Phone Number

Charlotte, North Carolina

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Charlotte, North Carolina

• Lead a team of 30 liaisons and 3 team leads• Oversees portfolio of 34,500 foreclosure loans in a total of 13 states• Prepare trend reports weekly for multiple states and present results, weekly, to upper management.• Participate and lead projects with various departments to mitigate risk• Hold weekly attorney calls to discuss trends and issues within foreclosure and how to manage the risk involved• Maintaining an average 95% customer satisfaction rating• Participate in management meetings to find ways to modify and transform the process.• Train team members on new procedures and process• Acquire and maintain knowledge of foreclosure laws in 13 states and hold team accountable for staying within the laws• Accountable for ensuring team members adhere to laws, rules and regulations for their specific region• Evaluate risk of files not moving through foreclosure process within a given timeframe

• Participate in projects with management in the department to improve the liaison and attorney processes. • Lead a team of 15 liaisons working with the state of New York• Manage a New York pipeline that began with 20,000 loans and decreased that pipeline by 6,000 in 9 months• Previously responsible for leading a team of 13 liaisons working the state of California• Train new, in-house, team members on the liaison process• Design training classes for team members on a monthly basis• Partner with leadership to create job aides for foreclosure processes which are used when training new hires• Department SME (Subject Matter Expert) with the responsibility of facilitating the training and mentoring of new loan servicing specialists on foreclosure processes• Create strong relationships with other departments to ensure regulations are met• Analyze audit scores for my team and use them as training material for improved scores, which led to the team audit score going up 30% in 5 months

•Performe Liaison training classes at multiple Wells Fargo sites•Perform on the job training for new Liaisons•Manage the timeline of foreclosure for multiple states•Create new procedures for Liaisons •Perform team lead and work director duties•Ensure the foreclosure attorney accurately completes the critical steps within each foreclosure action timely according to agency and investor guideline•Answer questions pertaining to loan servicing including payment research and document availability •Identify delays in the foreclosure action

Walked students through the aisle to ensure they purchase the correct books for their classesImplemented new strategy that increased textbook sales by 5 percent. Inventory books by searching for every textbook to ensure books are selling well.Hosted off campus book signings by setting up books, greeting authors, selling books, and counting money at the end of the event.

North Carolina

Created a returns process for damaged productsMet weekly with FedEx account managers to enhance the internal relationship.Implemented a process to track damaged products ensuring the company received proper creditsSaved the company an average of 5,000 dollars a month.Resolved customer issues in a timely matter by creating a customer complaint form. Sent out samples to gelato shops and other businesses to create interest in the product.