Leda Zanlungo Email and Phone Number
Barcelona, CT, ES
Leda Zanlungo's Location
Greater Barcelona Metropolitan Area, Spain, Spain
Leda Zanlungo's Contact Details
Leda Zanlungo work email
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Leda Zanlungo personal email
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Leda Zanlungo phone numbers
About Leda Zanlungo
Results-driven executive with a proven track record of streamlining processes and increasing productivity, revenue intake and customer satisfaction, while reducing operational costs. Broad international experience and proven ability to design and implement successfully global and tailored solutions across markets, increasing organizational efficiency. Proven leadership skills involving managing large organizations through transformation and developing and motivating remote and cross-functional teams. First-class analytical and problem solving skills. Sound project management skills. Excellent strategic thinking applied to organizational development and design. Broad knowledge of international market dynamics and new markets penetration. Used to fast changing and performance-driven environments. Proven adaptability and flexibility. Excellent communication and interpersonal skills at all levels. Curious and passionate. Outstanding business acumen, demonstrated by rapid career advancement and record of achievements.Specialties: Sales & Operations ManagementStrategy & PlanningOrganizational Design & DevelopmentTalent Management & DevelopmentGlobal Project & Change ManagementEnterprise & SMB BusinessBroad GTM experience across different selling motions (direct, distribution channel, retail)Online Marketing & Social MediaStrategic Partnership/Alliances & Channel DevelopmentCustomer Acquisition & RetentionStrategic Business Planning & ExecutionOrganizational Transformation & Re-engineering Cross-Cultural Talent Training & DevelopmentGlobal ExpertiseComplex Change ManagementIntegrated Front & Back Office. Operational ImprovementTurnarounds, Insourcing & OutsourcingRevenue Growth & Cost ReductionP&L ManagementMergers, Acquisitions & System Integration
Leda Zanlungo's Current Company Details
Leda Zanlungo Work Experience Details
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Business And Executive Co-Active CoachFreelanceBarcelona, Ct, Es
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General Manager, Iberia And ItalySonder Inc. Jul 2023 - PresentSan Francisco, California, Us
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General Manager, IberiaSonder Inc. Oct 2021 - Jul 2023San Francisco, California, Us
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General Manager, BarcelonaSonder Inc. Feb 2020 - Oct 2021San Francisco, California, Us
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Coo InternationalTravelclick Mar 2018 - Feb 2020New York, Ny, UsLeading operations across EMEA, ASPAC and LATAM. Responsible for Customer onboarding and retention, lead generation, Inside Sales, Account Management and Media Operations. Own Customer training delivery and instructional design. Full responsibility of International P&L and for achieving sales, revenues and EBIDTA goals. Leading a diverse and highly skilled organization of 280 people across 5 continents- Overachieved all operational KPIs within expected budget in all assigned regions- Grew retention rate by 11% YoY through centralization of retention activities and implantation of programmatic approach- Achieved over 2.5M$ new sales in 2018 through a lead generation pilot. Reached 140% up / cross-sell vs 2018 plan- Regionalized both CRM and Media Operations, revamping and streamlining processes, achieving EBIDTA goals for both BUs- Led both Insourcing and Outsourcing projects, decreasing cost base by over 10% YoY while improving operational results -
Svp International Operations And Learning ServicesTravelclick Sep 2016 - Mar 2018New York, Ny, UsAdding LATAM Operations to previous scope. Responsible for Customer onboarding and retention, lead generation, Inside Sales and Account Management across International. Own Customer training delivery and instructional design.- Overachieve all operational KPIs within expected budget in all assigned regions (CSat 9.3/10, +3ppt vs target)- Identify efficiency and cost reduction opportunities through business transformation and tasks automation- Improve retention rate by 4ppt through centralization of retention activities- Over 2M$ in 2016 through lead generation- Over 9M$ in 2016 through up / cross-selling- Move LATAM Operations from US to Barcelona. Recruit, hire and train brand new team within 2 months. Improve Customer Satisfaction by 10% and decrease Customer Waiting Time by 120% within one quarter
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Vice President International Operations And Learning ServicesTravelclick Dec 2015 - Aug 2016New York, Ny, UsAdding ANZ (Australia, New Zealand and Japan) Operations to previous scope- Overachieve lead generation goal- Grow Account Managers portfolio value 7% YoY - Pilot successfully new Account Director role- Overachieve all Operational KPIs while reducing costs by 7% YoY
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Vice President Of Learning Services And Emea/Asia OperationsTravelclick Apr 2015 - Nov 2015New York, Ny, UsAdding Asia Operations to previous scope. Responsible for Learning Services globally.- Temporarily relocate to Singapore to stabilize and develop hub - Insource and Outsource activities, decreasing cost base by over 10% while improving operational results
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Vice President Of Learning Services And Emea OperationsTravelclick Jun 2014 - Mar 2015New York, Ny, UsAdding Account Management, Renewal Management and Lead generation for the EMEA Region to previous scope. Responsible for Learning Services globally.- Finalize overall EMEA Operations regionalization. Roll existing AM structure into new Regional teams and introduced new accounts coverage model. Saved almost 230K$ YoY- Maintain previous year Customer Care performance and achieve Customer Waiting Time goal despite the 30% volume increase. Improve Implementation team productivity by 6%- Learning Services contributing to retention: 5% renewal rate uplift for trained customers. New trainings created to support revenue increase and bundle strategy. 12.1% more participants to Instructor Led trainings YoY
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Vice President Of Learning Services And Emea Customer Care And ImplementationsTravelclick Aug 2013 - May 2014New York, Ny, UsAdding Middle East (MEA) and Turkey Operations to the previous scope.Taking over the Learning Services organization globally- Regionalize Customer Care and Implementations absorbing 17% increase in customer base with no additional HCs- Identify and tackle Customer Care and Implementation main offenders reducing repetitive issues by 29% to better scale support- Redesign Product training curriculum and kick off a proactive customer reach out increasing Customers attendance by over 100% in selected sessions- Launch new courses aimed to support revenue generation. 6% revenues uplift across attendees
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Director Of Customer Care And Implementations EuropeTravelclick Aug 2012 - Jul 2013New York, Ny, UsManaging Customer Care and Implementations for all European customers- Insourced Customer Care organization achieving a cost reduction of 230K$, beating initial savings plan by 50K$- Increased customer satisfaction by 9%YoY and descreased Customer Waiting Time by 50%YoY - Decreased volume of customer care tickets by 20% - Increased implementation team productivity by over 50% through process improvements and automation of low level activities
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Head Of Strategic InitiativesGoogle Feb 2011 - Aug 2012Mountain View, Ca, UsManaging Strategic Initiatives for the Online Help and Research Team.- Led globally the Change Management, Communication and Implementation plan for the Redesign of the AdWords Help Center. - Designed, organized and conducted User Experience studies on Online Help content. Results analyzed, patterns identified and content rewrite kicked off based on provided recommendations.- Analyzed AdWords Help Center customer satisfaction results and identified flaws and opportunities for improvement. Designed and implemented new video strategy and newbies treatment.- Analyzed SEEMEA Chrome distribution Partnership and identified optimizations and new business opportunities. -
Emea Customer Satisfaction & Quality Lead And Russia Adops ManagerGoogle Mar 2010 - Feb 2011Mountain View, Ca, UsLeading Customer Satisfaction & Quality strategy at EMEA level. Driving SMBs sales and E2E operational excellence for Russian market. Driving new Business Development in collaboration with Russian Country Manager. - Achieved 140% revenue growth YoY, with SMBs contributing to ~50% of total revenues- Achieved operational excellence in main KPIs: 84% answer rate within 24hrs (+4pp vs target), 4.2 hrs TAT (180% vs target), converting Russia into best performing EMEA country- Led, coached and developed 21 people across 2 geographies, obtaining excellent results in the yearly Management evaluation - Designed and rolled out globally the Customer Satisfaction Unified Deep Dive process to determine customer dissatisfaction drivers. Led action plan on findings, achieving a 7ppt decrease in dissatisfaction within 2 months - Redesigned CSat "gurus" and Local Content Editors roles implementing transformation globally and decreasing overhead by 27%- Led Innovation strategy across Global Operations, facilitating the implementation of more than 300 ideas
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Iberia Sales Operations Country Manager – Emea Enterprise Business (Eb) OperationsHewlett Packard Nov 2007 - Mar 2010Houston, Texas, UsDriving E2E operational excellence across the whole selling process - from CRM to manufacturing, from quote-to-cash to Sales Compensation - for both Spain and Portugal. Direct report to EMEA Operations VP and Iberia Managing Director.- 45% Operational costs reduction achieved over 2 years through near-shoring of transactional activities, productivity increase, integration of different operational platforms- 27% Sales productivity increase achieved YoY through process streamlining. Obtained highest Sales Customer Facing Time (57%), Sales Satisfaction (4.1 out of 5) and Enterprise Customer Satisfaction (EODB) in EMEA for 7 quarters in a row- Led effectively a cross-countries organization of 110 employees through major reorganization. Attrition rate reduced by 100% YoY. Highest VoW (Voice of the Workforce) results across global EB Sales Operations in 2009- Selected to attend Global Enterprise Business Leadership Program (15 seats for ~ 1000 employees)- Attended Mark Hurd (CEO) and Ann Livermore (EB Executive VP) Top Talent Round Table -
Program Manager – Emea Bid Desk And Pricing OperationsHewlett Packard May 2007 - Oct 2007Houston, Texas, UsResponsible for creating best in class proposal center model scalable to all EMEA countries and Business groups. - Leading remotely a cross-countries and cross-functions project team to redesign the whole proposal creation process and redefine sales engagement- Created, implemented and enforced company policies and procedures- Helped to grow the knowledge base of the proposal center population in order to meet the company SLA targets and quality standards across countries- Designed, piloted and implemented in EMEA Executive Summary workshop, Sales Training package delivered Achieved 97% of Field Sales attendance throughout EMEA
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South Europe Operations Manager – Value Channel OperationsHewlett Packard Oct 2006 - May 2007Houston, Texas, UsManaging near-shoring of value channel order management activities from Spain to Romania. - Succeeded in ramping down/ramping up the two operational hubs within the expected timelines (9 months) with no business disruption and 65% cost savings achieved- Recruited and trained 24 HCs in Romania to take over operational activities - Designed, planned and implemented effectively full operations transfer plan and resources on-boarding, while maintaining total accountability on operational performance for France, Italy, Spain and Portugal
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Italy Operations Manager - Volume Channel OperationsHewlett Packard Dec 2005 - Sep 2006Houston, Texas, UsResponsible for daily operations management for the Italian distribution channel. Managing remotely an India based team - Introduced new KPIs: Business performance achieved across metrics and within 100% Aspire budget- Strengthened linkage with Italian country management and local Partners increasing Partner satisfaction by 9ppt YoY- Hired, supervised and motivated staff, being responsible for 7 people obtaining excellent results in Leadership Feedback session
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Italy And Iberia Functional Team Leader (Ftl) – Volume Channel OperationsHewlett Packard Nov 2004 - Nov 2005Houston, Texas, UsCoordinating a team of 7 people, assuring smooth on-boarding, effective training and work-life balance. Full accountability on team performance management. - Prepared management reports concerning trends, volume and outstanding situations- Handled efficiently Italian and Iberian largest Partners which accounted for 80% of the total countries’ revenues- Designed and deployed a new backlog management report reducing backlog by 70% and inventory by 45% YoY
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Italy And Iberia Operations Specialist (Os) - Volume Channel OperationsHewlett Packard Jul 2003 - Oct 2004Houston, Texas, UsFinancial Claims Coordinator and Superuser for Italy-Iberia team. - Planned and implemented a new financial claims operating procedure to increase Partner satisfaction. Financial Claims backlog reduced by 100% within three months- Coordinated financial claims management. Reviewed and refined OPG guidelines to meet company strategy- Ideated and developed a new claims backlog management process, leading several customer service improvement meetings and generating monthly close of financial statements
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Internationalization Manager - New Business DevelopmentZinetik Records Jan 2003 - Jun 2003Promoting the label worldwide, reaching business agreements and joint venture with music labels abroad. - Supervised producers and sales, following up production from recording to advertising- Represented the company in meetings and promotional events, interfacing with media- Led the label international expansion in Australia, New Zealand and Italy
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Sales Team Leader – Direct SalesAuna Jun 2002 - Dec 2002México, MxResponsible for New Business Development, leading a team of 10 junior commercial representatives. - Hired, supervised, trained and motivated 10 junior team members- Trained and coordinated internal back office team increasing customer satisfaction by 22% - Managed and oversaw new customer accounts. Coordinated and organized new customers trainings and set up -
General ManagerBrondes Age Oct 2001 - Jun 2002Responsible for the general management of a busy café and restaurant in West Hampstead. - Improved gross profit by 9% and weekly income by 60% - Planned and organized promotional events and on site art exhibitions. Coordinating Public Relations with mass media- Selected and coordinated vendors and suppliers, maintaining high quality standards
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Project ManagerUniversità Degli Studi May 2001 - Oct 2001Planning and implementing of the marketing plan for Communication Sciences degree curriculum. - Organized and developed events and activities. Active promotion through both traditional and new media - Achieved the start up of 24 new internships with important companies including Nestlé, FIAT. - Increased university international interest and visibility through strong online promotion and cooperation
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International Marketing Manager AssistantPianeta S.R.L Nov 1996 - Jul 1999Responsible for liaison between worldwide companies and GMF Trade Fair Guide.- Devised production and publishing timelines to increase efficiency and customer satisfaction - Planned and implemented marketing strategies along with competitor and channel analysis - Organized and coordinated events and promotions
Leda Zanlungo Skills
Sales Operations
Operations Management
Operational Excellence
Sales Process
Sales Management
Online Advertising
Business Management
New Business Development
International Business
Small Business
Strategic Planning
Strategic Partnerships
Partnership Development
Strategic Communications
Strategic Thinking
Management
Cross Functional Team Leadership
Strategy
Change Management
Leadership
Team Leadership
Start Ups
Google Adwords
Online Marketing
Team Management
Marketing Strategy
Sales
Program Management
Talent Management
Coaching
Social Media
Analysis
Training
Organizational Design
Product Management
Organizational Development
Organizational Leadership
Strategic Leadership
Business Development
English
Spanish
Software As A Service
Lean Startup
Online Travel
Hotel Management
Revenue Cycle Management
Travel
Business Strategy
Customer Relationship Management
Leda Zanlungo Education Details
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Icex CampusInternational Business/Trade/Commerce -
Universita Degli Studi Di TorinoCommunication Science; Marketing; New Technologies
Frequently Asked Questions about Leda Zanlungo
What company does Leda Zanlungo work for?
Leda Zanlungo works for Freelance
What is Leda Zanlungo's role at the current company?
Leda Zanlungo's current role is Business and Executive Co-Active Coach.
What is Leda Zanlungo's email address?
Leda Zanlungo's email address is le****@****ail.com
What is Leda Zanlungo's direct phone number?
Leda Zanlungo's direct phone number is (212) 817*****
What schools did Leda Zanlungo attend?
Leda Zanlungo attended Icex Campus, Universita Degli Studi Di Torino.
What skills is Leda Zanlungo known for?
Leda Zanlungo has skills like Sales Operations, Operations Management, Operational Excellence, Sales Process, Sales Management, Online Advertising, Business Management, New Business Development, International Business, Small Business, Strategic Planning, Strategic Partnerships.
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