Ledda Morales Email & Phone Number

San Jose, California, United States

Leader of Worldwide Volume Radio Frequency Identification (RFID) Technology. Provider of tags, inlays, fixed and mobile readers for item tagging, retail / apparel and other applications.In Charge of the Sales Support /Order Management team ensuring timely, accurate and efficient processes to meet deadlines in a fast-paced environment. Reporting to VP of.

San Jose

• Manufacture of optical components, modules, and subsystems for optical transport and metro networks, enterprise networks, and data centers.Reporting to VP of Sales Operations, manage and lead an international team of 7.
• Achieve dramatic turnaround (85% from 15%) on the order delivery date accuracy by implementing processes on order delivery information and including results on Customer Service dashboard.
• Improve the order management tasks time and effectiveness by standardizing processes and creating detailed documentation for the global Customer Service teams.
• Coordinate and supervise the order management and order fulfillment for global accounts with lean VMI / SMI supply chain processes through Contract Manufacturers hubs located in Asia and Americas.
• Hire, motivate, and evaluate Customer Service representatives. Measure and monitor team performance with weekly meetings to develop action plans for improvement.
• Resolve escalated customer complaints and coordinate corrective actions.

San Francisco Bay Area

• Optical partner supplying systems providers and OEMs worldwide with one of the industry's largest portfolio of 10G and optical products and solutions. Formed out of Hitachi, Opnext has built on more than 30 years.
• Cleared 100% of RMA backlog, highlighting weekly improvement with visual thermometer measurement.
• Improved customer service image and reputation by creating programs to enhance awareness of department charter, promoting intercompany communication and business partnership for problem solving.
• Customized solutions for tier 1 key customers, to build rapport and expand understanding of their business issues.
• Point of contact for escalated customer complaints and coordinated corrective actions.
• Implemented and monitor Customer Satisfaction surveys and measure data collection.

Sunnyvale, CA

• Provider of Business Assurance Management which empowers enterprises to safely and securely choose the best applications, services, devices, data sources and content the world has to offer. Managed all day to day.
• Reviewed customer orders for accuracy, completeness and consistency with company policies and SOX regulations. This required solid understanding of software revenue recognition rules.
• Developed and maintained a list of outstanding issues with priority of resolution.
• Liaison between customers, sales office and overseas manufacturing teams. Role entailed high level of responsiveness and cultural awareness.
• Evaluated validity of claims to originate RMAs and scheduled repair resources.

Santa Clara, CA

• Provider of high performing and highly reliable photonics-based solutions to both commercial and scientific customers, allowing them a distinct advantage in the development of cutting-edge applications.In charge of the.
• Managed and coordinated the process of high dollar value orders ($1 million +) and ITAR controlled government contracts that required special attention and assembled operational resolutions.
• Developed strong partnering with sales and engineering teams to resolve an array of problems from logistics to workflow processes and responsibilities.
• Ensured 100% accuracy of new orders by developing and effectively administering process.
• Performed weekly troubleshooting for discrepancy reports (where root cause is OM-related).
• Coordinated the resolution of invoice discrepancies between customers, accounting and the factory.