Ledia Wahba Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

-Manage and oversee HR administrative functions, including employee records, documentation, and data management.-Maintain and update employee databases and HR systems to ensure accuracy and data integrity.-Assist in onboarding and off-boarding processes, including new hire paperwork and exit procedures.-Coordinate and assist in benefits administration, including enrollment and communication.-Process and manage employee leave requests and attendance records.-Assist in payroll administration, ensuring accuracy and timely processing.-Prepare HR-related reports and documentation for internal and external stakeholders.-Assist in coordinating employee training and development programs.-Support the recruitment process by scheduling interviews and maintaining candidate records.-Assist in employee engagement initiatives and HR events.-Provide assistance to employees regarding HR policies, procedures, and inquiries.-Ensure compliance with HR regulations and industry standards.-Collaborate with cross-functional teams to ensure smooth HR operations.

Dubai, United Arab Emirates

-Manage and oversee HR administrative functions, including employee records, documentation, and data management.-Maintain and update employee databases and HR systems to ensure accuracy and data integrity.-Assist in onboarding and off-boarding processes, including new hire paperwork and exit procedures.-Coordinate and assist in benefits administration, including enrollment and communication.-Process and manage employee leave requests and attendance records.-Assist in payroll administration, ensuring accuracy and timely processing.-Prepare HR-related reports and documentation for internal and external stakeholders.-Assist in coordinating employee training and development programs.-Support the recruitment process by scheduling interviews and maintaining candidate records.-Assist in employee engagement initiatives and HR events.-Provide assistance to employees regarding HR policies, procedures, and inquiries.-Ensure compliance with HR regulations and industry standards.-Collaborate with cross-functional teams to ensure smooth HR operations.

United Arab Emirates

- Responsible for day-to-day people experience operation.- Managing the vendor experience including the vendor on-boarding process as well as ongoing vendor support.- Coordinating with external auditors or other outside professionals as needed to manage compliance activities.- Execute HR- assigned activities in a timely manner in compliance with the latest policies and processes, standardoperating procedures, and instructions. Ensure confidentiality is maintained at all times.- Conducted awareness sessions all over UAE for Gamification Rewards gateway, and reviewing HR Reports for thetop achievers.- Provide administrative support to the talent acquisition team on recruitment-related items such as:- screeningapplicants, coordinating interviews, creating and managing job requisitions, and supporting with the creation ofoffers in the system.- Process all transactional activities of the employee life cycle within the Service Level Agreements.- Provide high-quality, consistent HR guidance, support, and resolution to managers and employees with a focus onpeople experience.- Delivers customized on boarding process and orientation that facilitate a positive candidate experience- Planned, organized, and coordinated strategic assessment programs, projects, and activities campus wide.- Survey researchers using questionnaires and focus groups, and conduct their work in-person, by phone or mail orvia the meetings. They may target a particular group, such as technicians, or conduct a sample of the overall targetpoint.- Fraud investigator for all types of monetary issues, concerning claims, forgeries, work matters, or anything else that could be fraudulent. They may pore through records, interview claimants, and even collect evidence.- Handled staff complaints, performed exodus clearances for EOS, terminations and resignations.- Assists recruitment team with customized screening and initial contact of applicants to determine qualification andinterest level.

Dubai, United Arab Emirates

End-to-end Project Management of telecommunication and network solutions deployment; overall ownership in the delivery of solutions, including detailed project plans against agreed targets, cross-domain task management, resolving implementation issues, handling 3rd party suppliers and providers. Examples include MPLS network for Emircom and diminution Data, IDA connections existing huge organizations WAN Network and need us to manage and support the Migration of existing sites to the new MPLS VPN that is being created for 300 sites (currently on more than 100 MPLS Network).

Dubai, United Arab Emirates

•Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.•Ensuring agents understand and comply with all call center objectives, performance standards, and policies.•Answering agent questions regarding best practices or difficult calls.•Identifying operational issues and suggesting possible improvements.•Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.•Preparing reports and analyzing data to assist management as they determine call center goals.•Working with other supervisors and management team members to support agents and maximize customer satisfaction.•Maintains harmony and Softex among workers and resolves grievances.• Maintains KPI's and Identifying operational issues and suggesting possible improvements.• Handling all Angry customers and Solve their problems. * Reporting :-Monitors productivity of customer service representatives and generates reports.-Prepares composite reports from individual reports by subordinates. -Create New product handling process and prepare reports according to it from the received figures.

United Arab Emirates

▪ Run and execute day-to-day activities of a real estate business unit. ▪ Working on Real Estate CRM System on a Daily basis.▪ Answer and respond to customer inquiries and needs. ▪ Handle and process customer needs and requirements relating to real estate deals. ▪ Interact with clients, owners, tenants and lessees and handle their requests and needs. ▪ Assist and support real estate attorney in handling litigation cases. ▪ Prepare drafts, agreements, leases and other related documents. ▪ Assist and support administrative staff in processing customer requests. ▪ Interact, plan and schedule meetings and conferences between tenants, owners, communities, project developers and attorneys. ▪ Maintain and manage all databases relating the real estate functions and activities. ▪ Ensure compliance of all laws, local, state and federal laws relating to real estate transactions.

United Arab Emirates

• Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations.• Discuss client requirements and advise on suitable options.• Plan, prepare and cost itineraries (travel plans) for clients.• Make travel, accommodation and related bookings.• Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements.• Issue tickets for travel, accommodation vouchers and all relevant documentation.• Collect payments and maintain records of transactions.• Assist with changes to travel arrangements and bookings where required.

Egypt

▪ Book tickets for foreigners & submit all travel Procedures.▪ Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.▪ Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.▪ Answers questions about organization and provides callers with address, directions▪ Welcomes onsite visitors, determines nature of business, and announces visitors to appropriate personnel.▪ Updates appointment calendars.▪ Receives, sorts, and routes mail, maintains and routes publications.▪ Takes payments for services and products.▪ Prepares travel vouchers.▪ Orders, receives, and maintains office supplies.▪ Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.▪ Make the documentation system ▪ Compile payroll data, such as timesheets, vacation time and benefits deductions, garnishments.▪ Enter in pay rate changes, tax withholding information, 401k contribution changes and other employee information as needed.▪ Maintain payroll records.▪ Poll electronic time sheets and review the downloaded information for completeness and accuracy.▪ Process biweekly transfer payroll data to Paycor and payroll funds to 401(k) provider and other benefits providers as necessary