Anh Le Email & Phone Number

Neuilly-sur-Seine, Île-de-France, France

• System Management: Optimizing our central reservation system for efficient operations.
• Member Advising: Providing strategic distribution advice to member hoteliers.
• Partner Relations: Managing relationships with OTAs, PMS providers, and other partners.
• Sales and Marketing: Enhancing sales and marketing efforts across GDS and web channels.
• E-commerce Strategy: Analyzing and recommending improvements for member e-commerce strategies.
• Competitive Intelligence: Assisting hoteliers with market benchmarking and competitor analysis.

Nantes, Pays De LA Loire, France

• Drove unparalleled client experiences through meticulous management and supervision.
• Oversaw revenue management and accounting procedures with precision, ensuring financial integrity.
• Spearheaded team training and development initiatives, cultivating a culture of excellence and continuous improvement.
• Executed operational plans flawlessly, optimizing efficiency and guest satisfaction.
• Developed and implemented effective strategies for customer feedback and response, fostering loyalty and enhancing service delivery.

Saint-Malo, Brittany, France

• Proficiently managed reservation systems and scheduling to ensure seamless operations.
• Diligently handled administrative and accounting tasks to maintain organizational efficiency.
• Monitored customer satisfaction and promptly responded to online reviews, enhancing the brand's reputation.
• Managed social media platforms, fostering engagement and community interaction.
• Contributed to design and creation of eye-catching displays to enhance customer experience.

Da Lat, Lam Dong, Viêt Nam

• Orchestrated service reliability management initiatives, ensuring consistent guest satisfaction and loyalty.
• Oversaw staff scheduling and budget adherence, optimizing resource allocation for operational efficiency.
• Provided effective team coaching and training, fostering a culture of excellence and continuous improvement.
• Implemented service quality control measures to maintain high standards across all departments.
• Spearheaded sales performance optimization strategies, driving revenue growth and maximizing profitability.
• Collaborated closely with management on revenue management, accounting, and marketing strategies to achieve business objectives.

Machelen Diegem, Flanders, Belgium

• Proficiently handled front desk and night auditor duties, ensuring seamless operations and guest satisfaction.
• Managed weekend and canceled flight reservations, demonstrating adaptability and problem-solving skills.
• Responsible for cash management and closure procedures for reception and restaurant operations.
• Successfully tracked customer stays and managed guest requests, ensuring personalized service delivery.
• Participated in project management initiatives and excelled in identifying VIP guests.
• Achieved IHG One Reward customer enrollment goal, contributing to loyalty program success.

Ho Chi Minh-Ville, Viêt Nam

• Proficient in crafting and executing travel packages to ensure memorable experiences for clients.
• Skilled in trend research and destination exploration to offer unique and sought-after tours.
• Experienced in creating engaging tourist catalogs to showcase diverse destinations and attract travelers.

Vietnam

• Hands-on training in reception operations, ensuring smooth guest arrivals and departures.
• Developed customer service skills while handling inquiries and reservations.
• Gained valuable experience in maintaining front desk efficiency and enhancing guest satisfaction.

Ho Chi Minh-Ville, Viêt Nam

• Mastered room cleaning techniques and quality control standards, ensuring impeccable guest experiences.
• Proficient in housekeeping schedule planning, optimizing efficiency while maintaining service excellence.
• Collaborated seamlessly with the front desk to manage room statuses and fulfill customer requests promptly, enhancing overall guest satisfaction.

Master'S Degree, Heritage And Tourism Management

• Comprehensive knowledge and skills in heritage conservation, sustainable tourism practices, and destination management. • Expertise in.

Master 1 (M1), Tourism And Hotel Management

• Foundational knowledge in tourism management, international hospitality, and strategic planning. • Skills in revenue management, guest.

Bachelor'S Degree, Hospitality Administration/Management

• Foundational knowledge in hospitality operations, guest service excellence, and revenue management. • Expertise in team leadership.