Anh Le Email & Phone Number

Neuilly-Sur-Seine, Île-De-France, France

• System Management: Optimizing our central reservation system for efficient operations.• Member Advising: Providing strategic distribution advice to member hoteliers.• Partner Relations: Managing relationships with OTAs, PMS providers, and other partners.• Sales and Marketing: Enhancing sales and marketing efforts across GDS and web channels.• E-commerce Strategy: Analyzing and recommending improvements for member e-commerce strategies.• Competitive Intelligence: Assisting hoteliers with market benchmarking and competitor analysis.• System Integration: Planning and implementing multi-system integrations (PMS, CRS, RMS, CRM).• Tech Innovation: Leading the adoption of new technologies to enhance business operations.

Nantes, Pays De La Loire, France

• Drove unparalleled client experiences through meticulous management and supervision. • Oversaw revenue management and accounting procedures with precision, ensuring financial integrity. • Spearheaded team training and development initiatives, cultivating a culture of excellence and continuous improvement. • Executed operational plans flawlessly, optimizing efficiency and guest satisfaction. • Developed and implemented effective strategies for customer feedback and response, fostering loyalty and enhancing service delivery.

Saint-Malo, Brittany, France

• Proficiently managed reservation systems and scheduling to ensure seamless operations. • Diligently handled administrative and accounting tasks to maintain organizational efficiency. • Monitored customer satisfaction and promptly responded to online reviews, enhancing the brand's reputation. • Managed social media platforms, fostering engagement and community interaction.• Contributed to design and creation of eye-catching displays to enhance customer experience.

Da Lat, Lam Dong, Viêt Nam

• Orchestrated service reliability management initiatives, ensuring consistent guest satisfaction and loyalty.• Oversaw staff scheduling and budget adherence, optimizing resource allocation for operational efficiency.• Provided effective team coaching and training, fostering a culture of excellence and continuous improvement.• Implemented service quality control measures to maintain high standards across all departments.• Spearheaded sales performance optimization strategies, driving revenue growth and maximizing profitability.• Collaborated closely with management on revenue management, accounting, and marketing strategies to achieve business objectives.• Managed inventory effectively and held responsibility for profit and loss, ensuring financial sustainability.• Played a key role in a hotel redesign project, contributing insights and expertise to enhance guest experiences and elevate brand positioning.

Machelen Diegem, Flanders, Belgium

• Proficiently handled front desk and night auditor duties, ensuring seamless operations and guest satisfaction. • Managed weekend and canceled flight reservations, demonstrating adaptability and problem-solving skills. • Responsible for cash management and closure procedures for reception and restaurant operations. • Successfully tracked customer stays and managed guest requests, ensuring personalized service delivery. • Participated in project management initiatives and excelled in identifying VIP guests. • Achieved IHG One Reward customer enrollment goal, contributing to loyalty program success.

Ho Chi Minh-Ville, Viêt Nam

• Proficient in crafting and executing travel packages to ensure memorable experiences for clients. • Skilled in trend research and destination exploration to offer unique and sought-after tours. • Experienced in creating engaging tourist catalogs to showcase diverse destinations and attract travelers.

Vietnam

• Hands-on training in reception operations, ensuring smooth guest arrivals and departures.• Developed customer service skills while handling inquiries and reservations.• Gained valuable experience in maintaining front desk efficiency and enhancing guest satisfaction.

Ho Chi Minh-Ville, Viêt Nam

• Mastered room cleaning techniques and quality control standards, ensuring impeccable guest experiences. • Proficient in housekeeping schedule planning, optimizing efficiency while maintaining service excellence. • Collaborated seamlessly with the front desk to manage room statuses and fulfill customer requests promptly, enhancing overall guest satisfaction.

Master'S Degree, Heritage And Tourism Management

• Comprehensive knowledge and skills in heritage conservation, sustainable tourism practices, and destination management. • Expertise.

Master 1 (M1), Tourism And Hotel Management

• Foundational knowledge in tourism management, international hospitality, and strategic planning. • Skills in revenue management, guest.

Bachelor'S Degree, Hospitality Administration/Management

• Foundational knowledge in hospitality operations, guest service excellence, and revenue management. • Expertise in team leadership.