Francine Leduc Email & Phone Number

Montréal, Québec

My main goal at Termont is to foster a Customer Service Culture, one which will help achieve Termont's vision to be the Terminal Operator of choice in Eastern Canada. I am responsable for managing a Customer Service team and oversee the overall intermodal operations. Equipped with a good understanding of a terminal's operations, I constantly look for ways to improve the efficiency of trucking and rail operations, while developping and maintaining good relationships with all stakeholders in the supply chain. I understand the issues of the marine industry and more specifically the challenges at the Port of Montreal.

Montreal, Canada Area

• Manage all commercial aspects for Regional and Inside Sales Accounts, including signing new business, contract renewal negotiations, rate requests, protections and disputes, write up call reports following customer visits• Proactive sales and volume growth: participate in Proactive Growth Projects creating leads and growth for Regional Accounts and Inside Sales• Work with all Business Units, Supply Chain Logistic and Operations with emphasis on cross–selling the full suite of CN transportation services to provide rail solutions to existing and new customers• Strong ability to identify and develop customer solutions• Foster and promote excellent business relationships through face-to-face meetings, frequent email / phone communication and customer events• Creatively identify and pursue potential sales opportunities through various channels• Develop account strategies and plans in line with achieving revenue market share and contribution goals• Responsible for Customer “on–boarding” and “nurturing”

Montreal, Canada Area

• Generate sustainable carload and revenue growth• Secure new or additional business and increase profitability of P&C portfolio• Improve profitability measured by RCR and revenue • Provide pricing support to the market group and sales force

Montreal, Canada Area

• Develop new eBusiness tools and functionality• Provide eBusiness support to customers and the CN Sales Center and enhance processes & procedures

Bachelor’S Degree, Bachelor Of Commerce – Major: Economics

Bachelor’S Degree, Institute For Co-Operative Education - Specialization: Economics