Loraine Edwalds Email & Phone Number

Chicago, Illinois, United States

Working with other CARA consultants at a global manufacturing firm on major digital transformation initiatives.

Chicago, Il

Member newly formed Organizational Change Management (OCM) team for Digital Technology (IT) department at United Airlines. * Created tool kits and presentations to establish an OCM methodology for Digital Technology* Wrote communications for process changes for Infrastructure initiatives including a new firewall request process and architecture approvals review guide* Developed best practice guides for project managers to improve their experience with Clarity PPM (Plan Plus at United)

Chicago Il

IT Communications Manager Responsible for communications with end users and IT groups for upgrades and technology platform changes. • Created communications plans and documents for proposed rollouts of Webex Teams and OneDrive for Business• Wrote and sent communications for technology upgrades• Designed detailed surveys to better understand user experience with new technologies• Collaborated with project team to create and send communications for migration to new email platform for Canada colleagues

Vernon Hills, Il

Responsible for communications for IT Infrastructure changes, for major new technology and process adoption as well as ordinary upgrades. AbbVie moved its infrastructure from Abbott to its own environment, supported by managed service providers, during this time. • Created communications plans and strategies, determining the best platforms for each audience (IT staff, end users, executives). • Wrote step-by-step instructions for process improvements• Published a bi-weekly newsletter of Infrastructure changes, and a weekly newsletter of upcoming maintenance activities• Wrote longer articles for internal websites• Edited training materials and guidance for IT processes and technologies• Enabled adoption of ServiceNow and SharePoint

Northfield, Il

Contract with Kraft Foods supporting Procurement Business Process Management. •Purchase Card (P-Card) introduction. Partnered with business unit indirect procurement leads to encourage adoption of a new purchasing channel. Trained users and led hypercare through product rollout. Created spend analytics to ensure category managers could monitor the spend moving to this channel. Maintained issue logs, escalated issues, and created user instructions and other documentation. •Region Workflow upgrade. Logged issues and answered questions related to changes in master data maintenance. Collaborated with the Master Data team to identify and fix problems with the SAP-based system. •SAP Approvals. Maintained approval matrixes and created step by step instructions for employees working with direct materials purchases.

Chicago, Il

As a member of the Supply & Demand Management team I acted as a human face for business end users encountering IT and Procurement processes. I was responsible for ensuring that appropriate approvals happened for all new technologies introduced to the bank, from open source through multi-million dollar systems.

Chicago, Il

As part of central IT, I led the functional side of the move from manual approvals to web-based processes. I published information about IT products used in the bank to internal sites and created reports regarding IT decisions, creating greater transparency about IT processes for both IT management and technology users.

 Facilitated the building and maintenance of search parameters for a national on-line business directory, allowing website users to easily locate businesses using simple inquiries. Worked with programmers to design search tools using synonyms and two-word phrases.

Rosemont, Il

Ensured that books made the transition from manuscript chapters to finished books, for 15 books per year. Managed a staff of 6 that handled permissions, proofreading, page layout, and design.Directed transition from external vendor systems to desktop publishing and from print-only formats to print and digital (CD-ROM) publication.

Mba, Marketing

Ba, English Composition