La'Asha Edwards

La'Asha Edwards Email and Phone Number

Driven Office and Account Administrator - Specializing in Leadership Accountability and Order Processing @ Account Administration | Customer Relationship Management | B2B Communication &
Omaha, NE, US
La'Asha Edwards's Location
Omaha, Nebraska, United States, United States
About La'Asha Edwards

I love to create things, whether it is client or team relationships, new custom objects in salesforce, departmental processes and procedures, or a stuffed crochet animal, the joy I experience after successfully creating something is unmatched. The experiences I have had in hospitality, commercial janitorial, real estate leasing, ecommerce, human resources, information technology, and account management, have shaped me to be the well rounded professional I am today. For me customer service is not just a job, it’s a lifestyle.- I am easy to talk to and know when to ask the right questions- I ensure professional and thoughtful responses with all my communications - My presence is warm and sparkly, I am comfortable working with vendors, clients, and businessesI am an asset in human resources development, bringing organization and structure.- I can successfully find talented individuals and place them where they can excel- I am effective in boosting company morale, using listening and action as my secret weapon- I am a critical thinker and a quick multitasker, I value the big picture but I do not miss the small details I am always increasing my work ethic, self learning skills, and flexibility.- I enjoy learning and putting that knowledge into action, I will never stop.- I continuously work to find solutions to everyday problems, to increase efficiency- I am never too good to complete a task, but I strive to be successful individually and as a team I enjoy meeting new people and working towards a common goal. Feel free to contact me if you need help with talent acquisition, account coordination, or crochet. ~ La’Asha Edwards ✧ SaaS KnowledgeSalesforce Enterprise Edition | Zoho CRM | ZoomInfo | Yardi Voyager | Google G Suite | Microsoft Office | Front Email Client | Razor ERP (Cloud Based) | Shopify | Shipstation | Culture Index | Indeed | Ziprecruiter | iSolved HCM ✧ Professional SkillsApplicant Tracking System | Behavioral Interviewing | Client Presentations | Customer Retention | Data Reconciliation | Distribution & Logistics | Diversity and Inclusion Recruitment | Escalation Analysis and Resolution | Intercultural Awareness and Communication | Inventory Analytics and Reporting | Invoicing & Expense Reports | Labor and Employment Law | Office Administration & Management | Payroll Management | Personnel Selection and Onboarding | Policy Writing and Development | Sales Order Processing | Social Media Marketing | Travel and Calendar Management | Vendor Sourcing and Inventory Management |Workers Compensation and Benefits

La'Asha Edwards's Current Company Details
Account Administration | Customer Relationship Management | B2B Communication &

Account Administration | Customer Relationship Management | B2B Communication &

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Driven Office and Account Administrator - Specializing in Leadership Accountability and Order Processing
Omaha, NE, US
Website:
linkedin.com/in/ledwardssalesforce/details/recommendations
Employees:
4
La'Asha Edwards Work Experience Details
  • Account Administration | Customer Relationship Management | B2B Communication &
    Driven Office And Account Administrator - Specializing In Leadership Accountability And Order Processing
    Account Administration | Customer Relationship Management | B2B Communication &
    Omaha, Ne, Us
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  • Account Administration | Customer Relationship Management | B2B Communication & Marketing
    Driven Office & Account Administrator - Specializing In Leadership Accountability & Order Processing
    Account Administration | Customer Relationship Management | B2B Communication & Marketing Aug 2009 - Present
    Omaha, Nebraska, United States
    I found over the years there is no detail too small when ensuring a positive customer experience. As a self learning multitasker, I know what it takes to provide high quality service. Every time I answer the company phone or meet clients, it is my mission to be prepared with product / operational knowledge and a friendly smile.✔ADMINISTRATIVE SUPPORT AND ASSISTANCE● Compiled raw data and managed data reconciliation in Razor ERP, identifying points to enhance efficiency; created expense/financial reports, inventory analytics, and database reports for key stakeholders.● Inter-departmental collaboration with the accounting department for purchase order processing, sales order processing, invoicing , and expense reports. ● Adept at B2B Communication and contract management, including contract drafting, approvals, and security. ● Provided executive support in travel and calendar management, coordinating flights, hotel accommodations, and events. ✔CUSTOMER ENGAGEMENT AND RETENTION● Demonstrated business and emotional intelligence in building rapport with clients during escalation analysis and resolution, ensuring timely client and executive correspondence.● Created content for email marketing campaigns and client presentations, utilizing keywords and SEO marketing tools (Google analytics)● Consistently maintained a SLA of 24 hours for order processing, coordinating customer payments and light collections; consistently maintained a 98% customer retention rateManaged Accounts include but not limited to:✧ Keurig Dr. Pepper✧ Arlington ISD ✧ Azle ISD ✧ City of Weatherford✧ Tarrant County College District✔DISTRIBUTION AND LOGISTICS● Supported in logistics management for LTL and FTL shipments both domestic and international. ● Utilized critical thinking and priority management skills in scheduling outgoing orders, working with vendors such as JKA and Unishippers for white glove and palletized shipments.
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  • Account Administration | Customer Relationship Management | B2B Communication & Marketing
    Salesforce Administrator - Specializing In Crm Change Management & Platform Organization
    Account Administration | Customer Relationship Management | B2B Communication & Marketing Jul 2020 - Present
    Omaha, Nebraska, United States
    My Salesforce origin story started out fast and furious, with only a promise to the president of my new job and no training, I confidently told him I could have salesforce up and running in 30 days. Determined to prove my self learning capabilities, I met the deadline and had a functioning salesforce instance in the allotted time. Since that time, I have continued to expand my knowledge of Salesforce providing invaluable support to my team. Salesforce is one of the most challenging “puzzles” that has ever been presented to me, and I am proud to say I keep putting it together. ✔SALESFORCE ADMINISTRATION AND TRAINING● Setup Customer Relationship Management database (Salesforce Enterprise Edition 2018 - 2022), used by management and the sales team for opportunity tracking.● Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.● Conducted training and coaching sessions on all salesforce related systems to sales and marketing teams, provided support to all Salesforce users worldwide and acted as the primary point of contact for end-user support.● Developed, launched and managed in-depth dashboards and reports for all team functions on both managementand individual levels.● Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity.● Integrated ZoomInfo with Salesforce Account and Contact objects, along with ZoomInfo scoops and intent data. ● Integrated Makesbridge email marketing platform and launched direct email marketing campaigns.
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  • Diversity Recruitment | Hr Development | Coaching & Training
    Highly Responsive Hr Coordinator - Specializing In Analysis & Interpersonal Communication
    Diversity Recruitment | Hr Development | Coaching & Training Aug 2009 - Present
    Omaha, Nebraska, United States
    While my career journey started in customer service, curiosity has led me to tailor my customer service skills to Human Resource Administration. Being able to truly make a difference in people's lives whether I am organizing daily tasks, providing training, or saying “Congratulations you are hired!” brings me endless satisfaction.✔WORKERS COMPENSATION AND BENEFITS● Supported human resources development in payroll management and administration by executing payroll for 49 employees using iSolved HCM.● Drafted offer letters and managed W-4 and I-9 forms process for new employee orientation, ensuring proper filing of sensitive employee documents.● Created and maintained accurate workers’ compensation claims adhering to all employment and labor law regulations.● Assisted in benefits coordination and orientation with company benefits advisor, during open enrollment, enrolling 50+ employees.✔TALENT ACQUISITION AND NETWORKING● Managed Personnel Selection and Onboarding by crafting hiring campaigns utilizing social media marketing and job boards; hiring 50+ associates sourcing both executive and mid level staff● Utilized Culture Index (Applicant Tracking System and Assessment tool) to assist in phone screenings and background checks.● Conducted behavioral interviews and evaluations placing focus on diversity and inclusion recruitment techniques; adept in intercultural awareness and communication.● Developed a new hire training program including: employee welcome packet, training schedule, and all onboarding paperwork. ✔CREATIVE RELATIONSHIP BUILDER● Supervised event planning and catering projects to boost positive employee relations.● Tracked key performance indicators and conducted employee performance evaluations; providing coaching and exit interviews for mid level positions.● Fostered operations process improvements, overseeing policy writing and development of company wiki and training manuals providing technical and procedural documentation.
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  • The Rfp Success® Company
    Sales Coordinator & Crm Administrator
    The Rfp Success® Company Sep 2022 - Present
    Arizona, United States
    My role at The RFP Success Company has been incredibly rewarding, offering endless opportunities to enhance my understanding of various SaaS platforms and hone my project management skills. The supportive and dynamic environment here has not only empowered me to grow professionally but has also instilled in me a deeper confidence in navigating complex projects and leveraging technology to drive success.✔AUTOMATION MANAGEMENT & INTERDEPARTMENTAL SUPPORT● Implemented seamless integration between CRM systems, email marketing platforms, and sales team calendars utilizing Zapier. Creating Zaps that include over 35 steps with the following step tools: paths, lookup table, and formatter. Enhancing data synchronization and streamlined scheduling processes. ● Leveraged Excel Power Query to enhance sales analytics by designing and implementing advanced reports; utilized transform tools for grouping, merging and appending queries for data consolidation, and crafted custom columns with M code formulas, boosting report accuracy and efficiency.● Successfully launched online courses and community via Thinkific, overseeing the creation of all design components, email marketing automations, and Zoom integration for live lessons, resulting in enhanced engagement and knowledge dissemination within the target audience.● Researched and evaluated software and lead generation companies tailored to sales team requirements, facilitating informed decision-making and enabling strategic partnerships to drive sales growth and optimize lead acquisition channels.✧ Professional Skills & ToolsExcel Power Query | Zapier | Make | Pipedrive | GetAccept | JustCall | Zoom | Calendly | Asana | ActiveCampaign | MailChimp | Zoominfo | Thinkific | Slack | Vendor Management | Project Management | Campaign Management | Market Research
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  • Envela Corporation
    Wholesale Account Coordinator - Teladvance Llc Division
    Envela Corporation Jun 2021 - Aug 2022
    Being able to contribute to Envela Corporation, supporting clients and other co-workers, was a great learning experience for me. Here I was able to direct my customer service skills toward order processing and fulfillment and learn the finer details of product auctions. I truly enjoyed the fast-paced environment and being able to conquer each new challenge. ✔ORDER PROCESSING & LEADERSHIP ACCOUNTABILITY● Energetic liaison between clients and warehouse staff, Built client confidence by actively troubleshooting concerns and giving appropriate feedback using both oral communication and written communication● Highly knowledgeable in SaaS such as Salesforce and Razor ERP. ● Managed over 33 client accounts, including Keurig Dr. Pepper, Arlington ISD and Azle ISD, utilizing critical thinking and problem solving skills to ensure customer satisfaction. ● Organized and maintained billing records for accounts payable and accounts receivable using Excel and Razor.● Oversaw daily operations and client services including: customer follow up, order processing, invoicing, logistics and shipping, and estimation of clients’ requirements; provided customers and management with all reports related to asset processing.● Took initiative to revamped distribution of order instructions (SOW) for operations to increase productivity.● Coordinated the KDP iPad replacement program keeping track of over 500 assets and ensuring correct distribution to KDP employees.● Worked closely with Operations Manager and Accounting Manager to ensure timely order processing and payments.✧ Professional Skills & ToolsAnalytical Skills | Client Presentations | Data Entry | English Speaking | Faxing | Inbound/Outbound Calling | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Teams | Microsoft Word | Public Speaking | Teamwork | Telephone Skills | Typing (62 WPM) |
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  • Envela Corporation
    Salesforce Administrator & Email Marketing Specialist - Echo Environmental Division
    Envela Corporation Jul 2020 - Aug 2022
    ✔PLATFORM ORGANIZATION & APPLICATION INTEGRATION● Setup Customer Relationship Management database (Salesforce Enterprise Edition 2018 - 2022), used by management and the sales team for opportunity tracking.● Integrated Makesbridge email marketing platform into my Salesforce instance and launched direct email marketing campaigns. ● Developed content for email marketing campaigns using Salesforce, increased customer base, contributed to monthly sales goals● Strategized customer retention campaigns and analyzed email performance; implementing usability enhancements to improve overall user experience● Ensured the email marketing process followed industry best practices ● Identified the appropriate target market for each email campaign to ensure our open rates, delivery rates and click through rates were above email marketing benchmarks.✧ Professional SkillsB2B Marketing | Data Analysis | Decision Making | Energetic | Facebook Ads | Grammar | Interpersonal Skills | LinkedIn | Multi-Channel Marketing | Writing Skills
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  • Envela Corporation
    Hr Recruiting Coordinator - Itad Usa Division
    Envela Corporation Apr 2021 - Aug 2021
    ✔DATA ANALYSIS & INTERPERSONAL SKILLS● Utilized a variety of methods to generate candidates, including web-based sourcing and internet postings on CareerBuilder, Monster, Indeed, ZipRecruiter and LinkedIn; sourcing both executive and mid level staff● Liaised with operational departments in development and maintenance of a comprehensive database of job postings and descriptions.● Managed the flow of candidates through the recruitment process, from scheduling interviews to bringing new employees on board.● Maintained recruiting databases (Culture Index) with updated candidate info and interview progress. Contacted qualified applicants and conducted telephone and in person interviews.● Responsible for the on-boarding process of candidates including offer letters, drug and background testing, new-hire paperwork, and candidate packets.● Tracked key performance indicators and conducted employee performance evaluations; providing coaching and exit interviews for mid level positions.✧ Professional SkillsConflict Resolution | Data Processing | Discretion | Employee Development | Employee Sourcing | Firing | Full Cycle Recruiting | Mentoring | New Hire Orientation | Performance Management | Presentation | Quality Assurance | Standard Operating Procedures
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  • Lead Concepts
    Hr Recruiting Specialist | Administrative Assistant | Receptionist
    Lead Concepts Sep 2018 - Jan 2020
    Irving, Texas
    ✔HR RECRUITING SPECIALIST● Successfully oversaw recruiting processes: job ad placement, phone screening, scheduling and conducting interviews, and new hire orientation for multiple new employees.● Provided post-interview information to the appropriate department Hiring Manager; updated candidate records and job postings in recruitment systems● Confirmed new hires, provided follow-up information via phone and/or email● Developed a new hire training program including: employee welcome packet, training schedule, and all on-boarding paperwork.● Created and maintained accurate workers’ compensation claims adhering to all employment and labor law regulations.✔ADMINISTRATIVE ASSISTANT● Oversaw calendar maintenance and appointment scheduling. Provided all travel coordination support: created itineraries, transportation arrangements and expense reports for business trips and trade shows. ● Contacted carrier representatives to schedule pickups and provide order instructions, processed packing lists and BOL's. Ensured trade show materials were palatalized and packaged properly for shipping. ● Supported three executive-level staff members with daily reports, data entry, and order processing. Extracted information from registrations and applications, inputting relevant client/prospect data into the company information system.✔RECEPTIONIST● Responsible for ensuring the office ran smoothly and looked presentable at all times; provided daily administrative support for a 30 person office, including filing, photocopying, faxing and scanning. Distributed incoming mail, and packages. Maintained office supply inventory and pantry room; replenished food and beverage supplies.● Handled incoming phone calls in a professional manner ensuring appropriate routing/directing of calls to individuals and/or departments; provided administrative and business support to the CEO, CFO, and other executives.● Completed daily reports of sales reps call quantity and staff hours.
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  • Residential Property Leasing | Client Services | Contract Management
    Leasing Consultant - Hayman Company | Arioso Apartments |
    Residential Property Leasing | Client Services | Contract Management Jan 2017 - Aug 2018
    Grand Prairie, Texas, United States
    ✔FILE MANAGEMENT AND CUSTOMER RETENTION● Conducted audit of rent-able items and developed database resuming halted revenue, increasing profitability from 88% to 96%. ● Replied to email, phone, and face to face inquiries: developed over 288 client relationships increasing customer retention.● Prepared monthly and weekly reports by collecting, analyzing, and summarizing data on pricing and social media statistics● Developed relationships with both internal and external clients; implemented necessary functions to close sales: placed outbound calls, conducted tours, and composed/sent emails.● Utilized company software to input client information: drafted contracts, collected application fees, and deposits and kept accurate records of all financial transactions.● Marketed the brand to increase visibility on key websites: posted original ads to Instagram, Facebook, Twitter, and LinkedIn; consistently following up with web and foot traffic by phone and email. ✧ Professional SkillsAuditing | Computer Skills | Front Office | Record-keeping |Scheduling Appointments | Social Media Management
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  • Residential Property Leasing | Client Services | Contract Management
    Leasing Consultant - Madera Residential | Fairway On The Park |
    Residential Property Leasing | Client Services | Contract Management Jun 2017 - Dec 2017
    Haltom City, Texas, United States
    ✔COMMUNITY OUTREACH AND NEW BUSINESS● Maintained an average call quality of 88%,an average closing ratio of 40%, and an average secret shopper rating of 94%● Created marketing material, such as newsletters and posters, for the property and company-wide. ● Participated in leasing classes successfully passing Fair Housing, OSHA, and Ellis Leasing Training Seminar.● Collaborated with local businesses for marketing strategies and events; launched a resident pool party with the local fire department● Coordinated with maintenance staff for the preparation of apartments for new move-ins. ● Organized the lease renewal process and filing system, resulting in resident retention. Experience with Yardi, LRO, Apartments.com, Slope Jet, Pop Card, and Valence operating systems. ✧ Professional SkillsDocument Management | Market Research | Software | Sorting | Word Processing❊❊Property formerly owned by Pinnacle Property Management❊❊
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  • Residential Property Leasing | Client Services | Contract Management
    Leasing Consultant - Pinnacle Property Management | Fairway On The Park |
    Residential Property Leasing | Client Services | Contract Management Nov 2016 - Jun 2017
    ✔CLIENT PRESENTATIONS AND CUSTOMER RELATIONSHIPS● Answered inbound telephone calls, maintaining data entry of guest cards● Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas● Marketed vacant space to prospective tenants through advertising, open house events; explained advantages of location and services● Managed the client relationship from initial inquiry through negotiation, closing, and signing of leases; collecting necessary documents and verified authenticity ● Inspected front office, models, club-rooms and market-ready vacancies to ensure show-ready condition● Accepted service requests from residents and forwarded to the service department for prompt processing✧ Professional SkillsClerical | Complaint Resolution | Reception | Recording | Scanning
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  • Trinity Metro
    Bus Operator - Fort Worth Transportation Authority
    Trinity Metro Jan 2016 - Oct 2016
    Fort Worth, Tx
    ● Maintained 100% customer satisfaction; effectively communicated with a diverse population: non-English speaking, disabled, and elderly customers; exercised good judgment in a fast-paced environment.● Adhered to company guidelines and time schedules, received and recorded payments, complied with state and federal regulations to protect customers’ rights and safety.
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  • Multicare Health System
    Housekeeper
    Multicare Health System Feb 2015 - Oct 2015
    Tacoma, Wa
    ● Recognized for efficiency and promptness: specifically requested to provide services in high traffic areas.● Conducted regular inspections of waiting areas, staff areas, examination rooms, and grounds for quality assurance.
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  • Clean & Lovely
    Owner Operator
    Clean & Lovely 2014 - 2015
    Tacoma, Wa
    ● Responsible for marketing department: created coupons, attended networking meetings, followed up on referrals, and door-to-door sales.● Managed entire operation of business: inventory, invoicing, bookkeeping, and accounting; continually adapted company practices to ensure maximum efficiency and profitability.
  • 1St Call Cleaning Services, Inc.
    Area Supervisor
    1St Call Cleaning Services, Inc. Aug 2008 - Feb 2010
    San Antonio, Tx
    ● Hired, trained, and evaluated over 20 employees; kept record of attendance, payroll, service quality, and maintained a low turnover rate.● Managed 60 commercial sites: ordered supplies, tracked inventory, conducted building inspections, and fostered client relationships.
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La'Asha Edwards Education Details

  • Emporia State University
    Emporia State University
    Elementary Education Major
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  • Superior School Of Hair Design
    Superior School Of Hair Design
    Nail Technician/Specialist And Manicurist
  • Shawnee Mission South High School
    Shawnee Mission South High School
    High School Diploma

Frequently Asked Questions about La'Asha Edwards

What company does La'Asha Edwards work for?

La'Asha Edwards works for Account Administration | Customer Relationship Management | B2b Communication &

What is La'Asha Edwards's role at the current company?

La'Asha Edwards's current role is Driven Office and Account Administrator - Specializing in Leadership Accountability and Order Processing.

What schools did La'Asha Edwards attend?

La'Asha Edwards attended Emporia State University, Superior School Of Hair Design, Shawnee Mission South High School.

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