La'Asha Edwards Email & Phone Number

Omaha, NE, US

Omaha, Nebraska, United States

• I found over the years there is no detail too small when ensuring a positive customer experience. As a self learning multitasker, I know what it takes to provide high quality service. Every time I answer the company.
• Compiled raw data and managed data reconciliation in Razor ERP, identifying points to enhance efficiency; created expense/financial reports, inventory analytics, and database reports for key stakeholders.
• Inter-departmental collaboration with the accounting department for purchase order processing, sales order processing, invoicing, and expense reports.
• Adept at B2B Communication and contract management, including contract drafting, approvals, and security.
• Provided executive support in travel and calendar management, coordinating flights, hotel accommodations, and events. ✔CUSTOMER ENGAGEMENT AND RETENTION
• Demonstrated business and emotional intelligence in building rapport with clients during escalation analysis and resolution, ensuring timely client and executive correspondence.

Omaha, Nebraska, United States

• My Salesforce origin story started out fast and furious, with only a promise to the president of my new job and no training, I confidently told him I could have salesforce up and running in 30 days. Determined to prove.
• Setup Customer Relationship Management database (Salesforce Enterprise Edition 2018 - 2022), used by management and the sales team for opportunity tracking.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital.
• Conducted training and coaching sessions on all salesforce related systems to sales and marketing teams, provided support to all Salesforce users worldwide and acted as the primary point of contact for end-user support.
• Developed, launched and managed in-depth dashboards and reports for all team functions on both managementand individual levels.
• Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity.

Omaha, Nebraska, United States

• While my career journey started in customer service, curiosity has led me to tailor my customer service skills to Human Resource Administration. Being able to truly make a difference in people's lives whether I am.
• Supported human resources development in payroll management and administration by executing payroll for 49 employees using iSolved HCM.
• Drafted offer letters and managed W-4 and I-9 forms process for new employee orientation, ensuring proper filing of sensitive employee documents.
• Created and maintained accurate workers’ compensation claims adhering to all employment and labor law regulations.
• Assisted in benefits coordination and orientation with company benefits advisor, during open enrollment, enrolling 50+ employees.✔TALENT ACQUISITION AND NETWORKING
• Managed Personnel Selection and Onboarding by crafting hiring campaigns utilizing social media marketing and job boards; hiring 50+ associates sourcing both executive and mid level staff

Arizona, United States

• My role at The RFP Success Company has been incredibly rewarding, offering endless opportunities to enhance my understanding of various SaaS platforms and hone my project management skills. The supportive and dynamic.
• Implemented seamless integration between CRM systems, email marketing platforms, and sales team calendars utilizing Zapier. Creating Zaps that include over 35 steps with the following step tools: paths, lookup table.
• Leveraged Excel Power Query to enhance sales analytics by designing and implementing advanced reports; utilized transform tools for grouping, merging and appending queries for data consolidation, and crafted custom.
• Successfully launched online courses and community via Thinkific, overseeing the creation of all design components, email marketing automations, and Zoom integration for live lessons, resulting in enhanced engagement.
• Researched and evaluated software and lead generation companies tailored to sales team requirements, facilitating informed decision-making and enabling strategic partnerships to drive sales growth and optimize lead.

• Being able to contribute to Envela Corporation, supporting clients and other co-workers, was a great learning experience for me. Here I was able to direct my customer service skills toward order processing and.
• Energetic liaison between clients and warehouse staff, Built client confidence by actively troubleshooting concerns and giving appropriate feedback using both oral communication and written communication
• Highly knowledgeable in SaaS such as Salesforce and Razor ERP.
• Managed over 33 client accounts, including Keurig Dr. Pepper, Arlington ISD and Azle ISD, utilizing critical thinking and problem solving skills to ensure customer satisfaction.
• Organized and maintained billing records for accounts payable and accounts receivable using Excel and Razor.
• Oversaw daily operations and client services including: customer follow up, order processing, invoicing, logistics and shipping, and estimation of clients’ requirements; provided customers and management with all.

• ✔PLATFORM ORGANIZATION & APPLICATION INTEGRATION
• Setup Customer Relationship Management database (Salesforce Enterprise Edition 2018 - 2022), used by management and the sales team for opportunity tracking.
• Integrated Makesbridge email marketing platform into my Salesforce instance and launched direct email marketing campaigns.
• Developed content for email marketing campaigns using Salesforce, increased customer base, contributed to monthly sales goals
• Strategized customer retention campaigns and analyzed email performance; implementing usability enhancements to improve overall user experience
• Ensured the email marketing process followed industry best practices

• ✔DATA ANALYSIS & INTERPERSONAL SKILLS
• Utilized a variety of methods to generate candidates, including web-based sourcing and internet postings on CareerBuilder, Monster, Indeed, ZipRecruiter and LinkedIn; sourcing both executive and mid level staff
• Liaised with operational departments in development and maintenance of a comprehensive database of job postings and descriptions.
• Managed the flow of candidates through the recruitment process, from scheduling interviews to bringing new employees on board.
• Maintained recruiting databases (Culture Index) with updated candidate info and interview progress. Contacted qualified applicants and conducted telephone and in person interviews.
• Responsible for the on-boarding process of candidates including offer letters, drug and background testing, new-hire paperwork, and candidate packets.

Irving, Texas

• ✔HR RECRUITING SPECIALIST
• Successfully oversaw recruiting processes: job ad placement, phone screening, scheduling and conducting interviews, and new hire orientation for multiple new employees.
• Provided post-interview information to the appropriate department Hiring Manager; updated candidate records and job postings in recruitment systems
• Confirmed new hires, provided follow-up information via phone and/or email
• Developed a new hire training program including: employee welcome packet, training schedule, and all on-boarding paperwork.
• Created and maintained accurate workers’ compensation claims adhering to all employment and labor law regulations.✔ADMINISTRATIVE ASSISTANT

Grand Prairie, Texas, United States

• ✔FILE MANAGEMENT AND CUSTOMER RETENTION
• Conducted audit of rent-able items and developed database resuming halted revenue, increasing profitability from 88% to 96%.
• Replied to email, phone, and face to face inquiries: developed over 288 client relationships increasing customer retention.
• Prepared monthly and weekly reports by collecting, analyzing, and summarizing data on pricing and social media statistics
• Developed relationships with both internal and external clients; implemented necessary functions to close sales: placed outbound calls, conducted tours, and composed/sent emails.
• Utilized company software to input client information: drafted contracts, collected application fees, and deposits and kept accurate records of all financial transactions.

Haltom City, Texas, United States

• ✔COMMUNITY OUTREACH AND NEW BUSINESS
• Maintained an average call quality of 88%,an average closing ratio of 40%, and an average secret shopper rating of 94%
• Created marketing material, such as newsletters and posters, for the property and company-wide.
• Participated in leasing classes successfully passing Fair Housing, OSHA, and Ellis Leasing Training Seminar.
• Collaborated with local businesses for marketing strategies and events; launched a resident pool party with the local fire department
• Coordinated with maintenance staff for the preparation of apartments for new move-ins.

• ✔CLIENT PRESENTATIONS AND CUSTOMER RELATIONSHIPS
• Answered inbound telephone calls, maintaining data entry of guest cards
• Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas
• Marketed vacant space to prospective tenants through advertising, open house events; explained advantages of location and services
• Managed the client relationship from initial inquiry through negotiation, closing, and signing of leases; collecting necessary documents and verified authenticity
• Inspected front office, models, club-rooms and market-ready vacancies to ensure show-ready condition

Fort Worth, TX

• Maintained 100% customer satisfaction; effectively communicated with a diverse population: non-English speaking, disabled, and elderly customers; exercised good judgment in a fast-paced environment.
• Adhered to company guidelines and time schedules, received and recorded payments, complied with state and federal regulations to protect customers’ rights and safety.

Tacoma, WA

• Recognized for efficiency and promptness: specifically requested to provide services in high traffic areas.
• Conducted regular inspections of waiting areas, staff areas, examination rooms, and grounds for quality assurance.

Tacoma, WA

• Responsible for marketing department: created coupons, attended networking meetings, followed up on referrals, and door-to-door sales.
• Managed entire operation of business: inventory, invoicing, bookkeeping, and accounting; continually adapted company practices to ensure maximum efficiency and profitability.

San Antonio, TX

• Hired, trained, and evaluated over 20 employees; kept record of attendance, payroll, service quality, and maintained a low turnover rate.
• Managed 60 commercial sites: ordered supplies, tracked inventory, conducted building inspections, and fostered client relationships.

Elementary Education Major

Diploma, Nail Technician/Specialist And Manicurist

High School Diploma