Lee A. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Dubai, United Arab Emirates

• Developed and managed high-impact content for multiple channels, significantly enhancing brand engagement and visibility.
• Executed successful marketing campaigns and events, driving substantial increases in participation and effectiveness.
• Analyzed market trends and campaign data, delivering strategic insights that led to continuous improvement.
• Supervised office facilities and managed vendor relationships, ensuring a pristine, secure, and efficient workspace.
• Streamlined administrative support and coordinated team activities, substantially improving operational efficiency.
• Administered vendor and contract management, office budget and resources, achieving cost optimization and enhanced procurement processes.

Dubai, United Arab Emirates

• Efficiently managed diaries, calls, candidate interviews, and job postings, ensuring seamless operational support for consultants.
• Maintained candidate profiles and assisted in administrative tasks, enhancing brand promotion and facilitating team development.**Banking FS and IT, Legal and HR, Sales and Marketing, Finance and Accounting, Retail, HR.

Dubai, United Arab Emirates

Recruitment specialist for all roles across GCC.

Dubai, United Arab Emirates

• Recruitment Responsibilities:
• Identify and engage potential candidates for client roles, particularly during periods of high job volume.
• Specializing in diverse markets, including FMCG & Manufacturing, FinTech, Banking, Professional Services, and Life Sciences.
• Thoroughly analyze and understand job requirements in collaboration with recruiters.
• Review applications from advertisements and monitor results from job boards.
• Utilize advanced search techniques, including Boolean, Extended Boolean, query modifiers, and semantic search methods.

Dubai

Full recruitment across GCC Region - Gulf Marketing Group

United Arab Emirates

Full recruitment across GCC Region - Gulf Marketing Group

Full recruitment across GCC Region - Gulf Marketing Group

GMG Building, Oud Metha, Dubai, UAE

• Managing junior to mid-level head office vacancies across Gulf Marketing Group and associated brands (e.g., NIKE Middle East, Sun and Sand Sports, Contracted Brands like The North Face Middle East, Columbia Middle.
• Strategically planning and prioritizing tasks, showcasing strong problem-solving skills, and making independent decisions.
• Aligning with business objectives and understanding role requirements.
• Sourcing and shortlisting candidates through diverse channels such as social media, databases, advertisements, headhunting, job portals, and referrals.
• Handling bulk recruitment for head office and store-level positions, including Recruitment Open Days.
• Conducting interviews, both telephonic and face-to-face, with shortlisted candidates in coordination with hiring managers.

Dubai

• Candidate Resourcing: Identifying and engaging potential candidates primarily within the Retail, FMCG, and E-Commerce sectors.
• Job Analysis: Thoroughly analyzing and comprehending the specific requirements of each job opening and position.
• Application Review: Carefully reviewing applications sourced from advertisements and monitoring results from various job boards.
• CV Bank Search: Utilizing our extensive database to search for new candidates registered within the last 24 hours.
• Advanced Database Searches: Employing a range of search techniques, including candidate searches using skill codes, macro lists sorted by employer and title, post code searches, ad-hoc searches, and advanced "magic".
• Registration: Registering and conducting mock registrations to evaluate candidate suitability.

Makati City, Philippines

• Motivating and inspiring the team to reach their full potential.
• Enhancing team dynamics and fostering effective communication among members.
• Achieving and surpassing departmental goals, including conversion rates and lead generation.
• Cultivating a sense of ownership among employees and addressing any personnel issues.
• Actively supporting and motivating peer teams.
• Pursuing ongoing team development and continuous improvement initiatives.

Makati City, Philippines

• Provide immediate, constructive counselling and coaching to production staff.
• Address production staff difficulties and clarify information as needed.
• Escalate situations outside employees' control to supervisors to maintain service quality.
• Assess training effectiveness based on employee evaluations and provide additional training when necessary.
• Gather client input for training improvement and participate in client remote monitoring.
• Stay updated on departmental policies and communicate them accurately to employees.

Makati City, Philippines

• Achieve monthly contact centre performance goals.
• Meet departmental objectives, including lead generation.
• Communicate company values to front-line staff.
• Monitor and coach agent performance, using quality assurance tools.
• Conduct formal agent reviews and support career development.
• Ensure timely resolution of customer issues.

Makati City, Philippines

• Achieve monthly performance goals in customer satisfaction, quality, productivity, and key metrics within the contact centre.
• Meet departmental objectives, including conversion targets and lead generation.
• Communicate the company's purpose, values, and vision to front-line employees.
• Monitor and evaluate agent performance regularly, utilizing call recording and quality assurance tools.
• Conduct formal agent performance reviews and assist with career development.
• Ensure prompt and effective resolution of customer inquiries and issues.

Makati City, Philippines

• Accomplished monthly contact centre performance goals, consistently ensuring exceptional customer satisfaction, quality, and productivity metrics.
• Exceeded departmental objectives, including lead generation and conversion targets, driving outstanding results.
• Effectively communicated the company's mission, values, and vision to front-line employees, fostering a shared commitment to our organizational goals.
• Monitored and evaluated agent performance monthly, leveraging call recording and quality assurance tools to enhance interactions and productivity through coaching.
• Conducted formal agent performance reviews, including goal-setting and development plans, to support career growth and development.
• Ensured swift and accurate resolution of customer inquiries and issues, handling challenging cases and escalations beyond the department when necessary.

Bachelor In Broadcast Communications, Mass Communication/Media Studies

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Ba Computer Electronics And Technology, Computer Electronics And Technology

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